Phnom Penh Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 37 reviews
5/10
No Skytrax Rating
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4/10

Phnom Penh Airport customer review

(United Kingdom)

Went through here recently on flights to/from Bangkok. Airport was clean and efficient and there were no signs that any airport staff were trying to rip us off. One tip - get an e-visa in advance and skip the queues that form at the "visa on arrival" desk.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Phnom Penh Airport customer review

(United States)

For those of you lucky enough to have not been hassled by the employees at the Phnom Penh International Airport the reason for this is that you are not Cambodian. Those who they take advantage of the most are Cambodians that understand the customs in Cambodian and/or speak Cambodian. This is because they realized that people of their own culture would not report anything if say an employee asks for extra money on the side. They are also sly in that they understand that other foreigners (Americans Europeans etc) will most likely realize that something is amiss if they are being pestered at the airport because that is not how most airports are run. I am an 18 yr old Cambodian American and can speak and understand the language. Upon my arrival at the airport I expected to be hassled to a certain extent but it turned out that I was to talk my way out of any complications in Cambodian. Out of my brother and sister who I was travelling with at the time I was the only person that was asked for $20 by an employee that stamped me into the country. (However I did not give him the money as I knew what he was up to.) This is because I am the only one that can speak Cambodian out of us three. It wasn't this easy upon our departure. Checking in our bags took at least an hour. For this reason I don't understand because there happened to be 3 men and 1 female checking us in. They appeared to be hovering and taking their time because they were waiting for us to slip them each some money. After finally getting checked-in we thought that the complicated part was over. However as we were boarding 2 of the men that were checking us in appeared at the gate to let the three of us know that we couldn't take our carry-ons on board because they didn't meet the carry-on requirement of 7kgs. I thought this was ridiculous because they weighed all of our carry-ons at check-in to make sure that they weren't overweight. This was what we got for not giving them money. They thought it would be easy to pick on kids because we were flying without our parents and that we would be gullible. We didn't realize at the time what they were up to so we handed them the bags since they claimed that our carry-ons would go on the flight. However after returning to America we have not received those luggages. Isn't it a coincidence that all 3 of our carry-ons didn't make it back?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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3/10

Phnom Penh Airport customer review

A very decent and well-organized facility. Arrived here from Singapore with a full A320 aircraft I experienced a quick Visa on arrival service (USD 25) and there was no queuing on the immigration counters. The departure hall reflected a newly built/renovated building. The ground floor has nothing except only the check in kiosks and an airport tax counter (USD 25 international airport tax quite expensive compare to other airports in the region). Up to the 1st floor were the departing lounge passport control some shops cafeterias and a book store. 4 airbridges were attached to the boarding lounge. Looking at the apron on the airside of the airport seems like none of the 2 aisle airplanes were fit to these gates.
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4/10

Phnom Penh Airport customer review

I've encountered no corrupt officials at the airport on my five international visits this year so far. If you apply for a visa on arrival it costs $25USD if you already have a visa then there's no "arrival tax". International departure tax is also $25USD and it applies to everyone. You get your ticket stamped for this before going upstairs where someone else will check you have paid. This tax is not a disgrace it's what keep the airport running well as it does and it's extremely low compared to other airports in the region! I agree with comments that facilities are lax downstairs and is the only area that the airport needs improving. There are no facilities in the immediate vicinity outside the airport. Upstairs it's much better but its international prices at these facilities. The airport is well-run queues are minimal and current improvements are for a new runway/apron by the looks of things which hopefully means planes don't have to do a u-turn on the runway itself before take-off or after-landing to reach the airport.
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3/10

Phnom Penh Airport customer review

Extra money for stamping? I just flew out of there at the end of March and wasn't asked for anything extra. I didn't mind paying the Airport tax as that is cheap in comparison to the UK where it is a hefty 40 pounds included into the price of your ticket. I did find that Phnom Penh airport could provide more facilities for passengers that need to wait a while for their flight check-in we had a 2.5hr wait as we were in transit from our flight from Siem Reap there was nothing to do pre-check- in however the departure lounge was quaint and provided better facilities pity some of those were not available downstairs. It is a very basic airport and I thought the food prices were considerably high in comparison to outside but some of their food was triple the outside. And since we couldn't safely leave our baggage anywhere as well as not knowing what conveniences were surrounding the outside of the airport as there are no information clerks to be seen we felt a bit put out.
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4/10

Phnom Penh Airport customer review

The airport is small less crowded and has lots of charm. It's very clean and well maintained. The hefty departure charge amounting to USD25 is indeed worth to pay.
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Phnom Penh Airport customer review

Phnom Penh airport is a pleasure compared to many other airports. I have travelled through it on dozens of occasions over the past 2 years. It's clean well-designed and uncrowded (though this may change in the future). It's generally very quick to get through although there are occasional queues at immigration. Complaining about the $25 departure tax is a little naive - taxes higher than this for other airports are hidden in the price of tickets. I am also mystified about the allegations of bribery - I have never been asked for any cash. The retail and catering outlets are limited (especially for vegetarians) but what is there is good quality.
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Phnom Penh Airport customer review

It's a pretty cute nice airport been flying out of it several times. I like the friendliness of the staff even though they do expect you to drop a few riels but I can live with that! And the fact that you can converse in their language always bring you an extra value to the service they provide.
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Phnom Penh Airport customer review

As I am living in Cambodia I have used Phnom Penh International Airport several times. Never did an airport official ask me for extra money so I don't know what the previous poster is talking about. Phnom Penh Airport indeed doesn't have much to offer in the way of shopping or eating but for smokers it has one of the best smoking lounges I've ever seen: comfortable chairs tv screens sometimes even free cigarettes as the lounge is operated by the manufacturer of 555 cigarettes. As for the departure tax of $25: yes that is ridiculously high but most of that money goes into the hands of the French airports operator.
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Phnom Penh Airport customer review

Pochentong International Airport-very nice and clean but the food in the airport is overpriced. This is our third times visiting Phnom Penh. Each times the airport employees would asked for extra cash when they are stamping our passports and also when we are leaving the country. It is bad enough that we have to pay the $20 for airport tax.
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