Philadelphia Airport

✅ Trip Verified | I’m embarrassed to say the worst airport I’ve ever been in has been in the country I reside in. As an airline employee, I travel very often and get a chance to experience different crews, lounges, and airports. PHL is one I would avoid if I could. Starting from the incredibly latent and disorganized TSA agents where working as slowly as possible and being as rude as possible seems to be a key qualifier for the positions, to rude customs agents, to rude American Airlines counter agents (as standby benefits flyers), my partner and I were asked to pay a fee at the gate before boarding - that was a first, and a call to corporate checked the seemingly new attendant that was working with no apology afterwards. To add to this, rude bar staff at Chilies and Pete’s in C gate terminal that would kicked my party from their seating after having purchased food from the restaurant, but not their section of the restaurant, and then again to a man next to us. I choose not to use my priority pass benefits at the “spa” relax massage due to the attitude from the massaging/receptionist working. I question the organizations that hire these individuals, to be so miserable must mean there is a lack of compensation.

Not Verified | This is the worst major airport in the U.S. and I've been through most of them. Cramped ugly terminals arranged in such a way that you either walk a mile (no exaggeration) or take a very inconvenient bus shuttle between terminals. Adding to this is the heavy air traffic in the Boston to Washington corridor that guarantees that any weather other than severe clear will cause a delay. Stupidly, American consolidated its previous hub in Pittsburgh into Philadelphia. Pittsburgh has a very nice, spacious airport away from the east coast traffic and weather. Anything for a buck. BTW, American's hub in Charlotte isn't much better than Philadelphia at probably the second worst airport. U.S. citizens should be ashamed to have an airline called "American" that operates in such a shoddy manner.

Not Verified | I was coming back from London and had a connecting flight and they left me completely there after the flight was cancelled. No one even told me what to do didn't offer me any incentives or anything. I am from Virginia and I have kids that were waiting on me and I was not accommodated at all. There are homeless people sleeping in the airport and the staff is just not helpful at all. This whole airport needs to redo because this is sick!! We don't pay good money to be treated like this.

Not Verified | Terminal B is now approximately 80% high seats with electronic menus directly in your face in your very small seat space. There are no more seats or open seating where one can relax and watch airplane activity. Now it is extremely difficult for families to sit together or for anyone who is not planning to eat the entire time.

Not Verified | I recently traveled to and from the Philadelphia International Airport. This airport is closest to my family and I have used it often up until now. This recent experience at the airport included a serious lack of customer service, the staff/people were very unfriendly and the airport itself was very unclean. There was trash everywhere not only on the terminal and gate floors but also in the bathrooms along with trash cans overflowing. My future travel will not be at this airport unless it is absolutely necessary. It was disgusting to see the demise in cleanliness and customer service.

✅ Trip Verified | This airport is disgusting and the airport and airline personnel are rude and unhelpful. Trash everywhere. Tables not clean. Carpet stained. Seats broken. Whoever run this dump should be fired. Oh, and I paid $40 for three smallish-sized crab cakes and an iced tea.

Not Verified | Most horrible airport. We have TSA pre-check, but they don’t care here. We were told TSA pre-check is in a different terminal. We stood in line in one area forever and then they told us to go to terminal B, which then we had to walk outside a few blocks!!! It was ridiculous. Then we arrived at B for security, waited forever, and we were given a TSA pre-check card, but the security lady had no idea what she was talking about and made us take our iPads out of our bags. Anyone who has pre-check knows that is what makes pre-check nice. You don’t have to take off your shoes OR take your laptops/iPads out of your bag. Horrible experience- we will never fly out of there again!!!!

Not Verified | The rudest most uncaring employees ever! Came in from Barcelona, horrific customs/TSA experience. Gate 14 changed from gate 13 and they are miles apart. TSA has no right to yell and speak to us as they do! I'm deaf in one ear! You have a 1200 arrival from Barcelona, walk miles to customs, a stupid kiosk, get baggage, take baggage to airline, go thru customs again with my next flight boarding at 1:15. If only someone cared enough to explain this horrible process I wouldn't be so upset. Got in one security line and was sent to a different line.

✅ Trip Verified | Hands down the absolute worst airport I have ever visited. When I say not one person I encountered was kind I am not exaggerating. We flew with American and were affected by the FAA debacle and not one agent wanted to be helpful. I will never fly thru this airport again.

Not Verified | I’ve recently moved to Philadelphia and travel quite a bit for work and to visit family. Philadelphia airport is unfortunately the worst airport I’ve been to in North America. It’s not clean, it’s super outdated and desperately needs a renovation. The restrooms are unbelievably dirty. And most stalls without hooks to hang your bag or coat. I’ve parked and gone into the terminal to pick up friends and have felt unsafe waking from parking to the arrivals area. There were people sleeping in the hallways on the long and confusing walk, with confusing signage, from the parking area. Staff are friendly for the most part. But you can tell they are tired and that they are probably not treated or paid well. I dread arriving and departing from this airport. It’s an awful way to begin and end a trip. I’m going to start driving Newark and flying from there.