Philadelphia Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 244 reviews
3/10
No Skytrax Rating
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1/10

"the absolute worst airport"

(United States)

Trip Verified | Hands down the absolute worst airport I have ever visited. When I say not one person I encountered was kind I am not exaggerating. We flew with American and were affected by the FAA debacle and not one agent wanted to be helpful. I will never fly thru this airport again.
Experience At AirportTransit
Date VisitJanuary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"worst airport I’ve been to"

(United States)

Not Verified | I’ve recently moved to Philadelphia and travel quite a bit for work and to visit family. Philadelphia airport is unfortunately the worst airport I’ve been to in North America. It’s not clean, it’s super outdated and desperately needs a renovation. The restrooms are unbelievably dirty. And most stalls without hooks to hang your bag or coat. I’ve parked and gone into the terminal to pick up friends and have felt unsafe waking from parking to the arrivals area. There were people sleeping in the hallways on the long and confusing walk, with confusing signage, from the parking area. Staff are friendly for the most part. But you can tell they are tired and that they are probably not treated or paid well. I dread arriving and departing from this airport. It’s an awful way to begin and end a trip. I’m going to start driving Newark and flying from there.
Experience At AirportArrival and Departure
Date VisitJanuary 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"The Airport is filthy"

(United States)

Not Verified | Please do a better job supervising the people who are being paid to clean. The Airport is filthy. The only time I have seen it cleaned up is when Pope Francis visited. Disgraceful! I would rather drive to BWI then fly out of Philly.
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Distance between gates is long"

(United States)

Trip Verified | Distance between gates is long without mass transit or enough moving sidewalks. Year-round, you have to exit the building, in all weather scenarios, and board a shuttle bus to gates. Thus might not be so bad if the shuttle stopped at each terminal, but it does not, so wherever you need to go, there us still walking involved, sometimes back to the gate you need but just drove past. When landing, American Airlines said they were holding connecting flights, but mine was gone when I reached the gate after having to wait for then hop the shuttle bus. Then, when I wanted to go back, from gate F to Gate B to get a hotel room, I was told the shuttle was closed for the night .. it was not yet 9 p.m. When I asked an AA manager for a ride on a cart from F to B, he denied my request. This is unacceptable for any airport to treat passengers in this manner, but really not a good look for the city of brotherly love! For the most part, no one who worked in the airport or for AA seemed to care one iota!
Experience At AirportArrival and Departure
Date VisitJanuary 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"I did not enjoy my visit here"

(United States)

Not Verified | This airport is obviously not cleaned often, and not taken care of properly. The charging ports are also not in places accessible to people easily. The bathrooms are not clean and noticeably unsanitary. The whole airport is dirty and dull. I did not like the attitude of the security when my family and I were going through check in. This website is glitchy as well. My flight was also delayed. I did not enjoy my visit here!
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"It’s dirty, old and broken"

(United States)

Trip Verified | Sadly as a local resident I have witnessed the continual deterioration of PHL. Is there any money being invested here? If there is it’s invisible. The overall look is tired. Almost every terminal has a different look; many of them very aged and dirty. The lack of TSA check points is sub par for an airport this size. So much of the overall équipent is broken. Today several escalators were out of service. In terminal A East the security line snaked back since only one X-ray Machine worked. At the gate the scanner didn’t work and the gate agents had to manually enter passengers on a computer. I can well imagine the poor impression this airport gives visitors and anyone thinking of establishing or expanding business here. Bottom line it’s no surprise PHL ranks at the bottom of customer surveys. It’s dirty, old and broken. The real question is will anything be done to make it significantly better?
Experience At AirportDeparture Only
Date VisitNovember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"didn’t care about being nice to people"

(United States)

Trip Verified | I’m honestly embarrassed at the service of the Philadelphia airport employees. Just got off an international flight and was greeted by a rude, shouting man after getting though customs. When I suggested he be nicer to the people who weren’t given instruction and didn’t speak English, he told me he “didn’t care about being nice to people.” Well, then you probably shouldn’t be working with people if you feel that way. If you refuse to do your job right, get a new job. This man should not be the first thing foreigners see when then step foot on US soil.
Experience At AirportTransit
Date VisitJuly 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Philadelphia airport is a disgrace to the city"

(United States)

Trip Verified | Is there a minus number you can give an airport? I fly weekly all over the country and international, Philadelphia airport is a disgrace to the city. It’s like stepping into a 3rd world country. Homeless, filthy, nothing works, dirty floors, poor food and bad lounges. Don’t feel safe.
Experience At AirportArrival Only
Date VisitJuly 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"The worst experience ever"

(United States)

Trip Verified | I would never recommend for anyone to fly out of this airport, unless there is a complete and fluid change in how TSA are trained not only in security but customer service. First let’s start with the disrespectful and unprofessional staff. My family and I missed our flight due to asking for directions of where to go and we were not only sent in the wrong direction but multiple TSA employees told us they could not help us and to keep moving ! Some even ignored us and did not respond to our request for help at all. Very unprofessional and not welcoming at all for this so called city of brotherly love. The worst experience ever. What I can say is there was a manager who stepped in to help the best she could with getting us stand by seats as they became available. Thank you for this.
Experience At AirportArrival and Departure
Date VisitJune 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"never fly through this airport"

(United States)

Trip Verified | Worst airport I have even been in. Used the restroom, 2 of the 3 stalls where locked and out of service. Went to another restroom. It was very dirty and there was graffiti all over. There was no hand soap. I got off an international flight and I had to leave and go back through security. This was bad because the things I purchased in the other airport like water I wasn't allowed to take with me. The people at the counter where rude. I will never fly through this airport again.
Experience At AirportArrival and Departure
Date VisitJune 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no