Philadelphia Airport

Not Verified | They have staff who are fairly adept at their job but have accepted that the airport is abysmal, its pretty sad, that no one is responsible or has any idea on what to do. Their general demeanour is passing the buck to someone else. It would be generous to say they had any idea of how baggage control works. They have passengers running from one belt to another, like musical belts early in the morning or late in the evening, often losing passengers baggage because of connecting flights with the very lethargic excuse, well its not here. As someone who has never had missing baggage prior to my experience in Philadelphia, I was disappointed. There are one or two young members who were exceptional in the baggage area, one young man and a young lady working for Air Lingus, really adept at their work inspite of their young age. The rest of the Airport is hopeless, from security to check in to any other member of staff, completely lack any kind of civil behavior.

✅ Trip Verified | It was really warm in the airport as a whole. The staff was nice, comfortable seating, good dining options. I love the water bottle refill station. The womans restroom near D9, I used a stall and bumped the hook on the back of the stall door causing a small puncture and bleeding. Thanks for what you do!

Not Verified | Philadelphia has to be the worst airport in the US. It is such a filthy and in some cases unhygienic (bathrooms at baggage claim) experience. It’s embarrassing to know international travelers arrive and this is the first impression they will have. Only to then have their experience topped by airline, TSA, airport staff who scream at passengers while relaying messages. American Airlines desk agents really are something else in Philly. If you’ve never been aggressively screamed at, at 6am for no reason other than to inform you of bag check procedure while waiting in line, come to PHL. The family in front of me asked if this was a normal occurrence. Another passenger assure them it was indeed. The contrast to European or South American airports is jarring. I fly for work once a week and still am in constant disbelief of how little management seems to care about any of it. Employees unwilling to answer question while taking breaks lounging all over the terminal, on their phones blaring TikToks, trash strewn in random corners, displaced people often with mental health challenges living out of baggage claim (often times yelling at arriving passages as I experienced last night). I could go on. Lower every expectation to zero and you will still be disappointed by your experience at PHL. Consistently rude, filthy and mismanaged.

Not Verified | The airport was better than I expected - clean, fairly organized, easy to get to. Baggage claim was abysmal - coming back from San Francisco - 30+ minutes waiting for luggage...ridiculous.

✅ Trip Verified | I travel frequently and this is the worst airport. Every time baggage claim is delayed for over 30-40 minutes. Today I'm arriving from Orlando at American airlines AA 241 and we have been waiting for over half an hour in carousel 13. I have never came to the airport here without problem in baggage claims.

✅ Trip Verified | This airport was awful. I was disgusted by nearly every aspect of this facility and the staff. It was shocking. Upon arrival we were yelled at and glared at and mistreated by agents and staff. The airport was absolutely filthy and in disrepair. There were few people willing or able to answer questions or give directions but plenty of employees standing around chatting. The TSA agents were horrible beyond belief. The employees had a power high for no reason as they yelled at any and everyone. It was absolutely chaotic. Every single interaction was horrible, the entire experience at the Philadelphia airport was shameful and I was so embarrassed that this was an experience so many people will have due to people wanting to travel to Philly.

Not Verified | This airport was awful. Having just returned from travel in the UK with great airport experiences I was embarrassed by nearly every aspect of this facility and the staff. It was shocking. Upon arrival we were yelled at and glared at and mistreated by agents and staff. The airport was absolutely filthy and in disrepair. The bathroom in the international arrivals area reeked and had a thick ring of grime around the entire perimeter and on every surface. There was no toilet roll in two of the stalls and a large puddle of urine on the floor of another. The faucets were broken, soap dispensers empty, and bins overflowing. It was disgusting. There were few people willing or able to answer questions or give directions but plenty of employees standing around chatting. The TSA agents were horrible beyond belief. As I was repacking my things following the scans, one agent took my laptop computer. I said where’s my laptop and he said he thought I’d left it and had given it to an officer. I asked where and he pointed in a general direction and walked away. When I inquired with someone else, he snickered and took it back to a different line than the one I’d gone through and rescanned it so I was stuck behind a large group of other people picking up their things. He thought this was hilarious as did the rest of the crew. Meanwhile, my duty free purchases were routed down yet another line for a deeper check. When I found where my bag was, I watched as the employee pulled everything out of it, wiped it with a test strip, and then handed the strip to someone else to scan. Finally, without saying anything to me, the employee shoved my purchases in my general direction and just walked away, leaving all of my things just strewn about the table. It was absolutely chaotic and haphazard. Someone asked if there might be hidden cameras around because we would clearly, obviously be told that this was a joke and we were being set up for a comedy show. I wish! There were three people who were lovely. A security officer in arrivals, the person who took my bag for the next leg of my trip, and the American Airlines gate attendant for my connecting flight. Every single other interaction was horrible. Aside from those three exceptional individuals, the entire experience at the Philadelphia airport was shameful and I was so embarrassed that this was the first experience of the states so many people will have.

✅ Trip Verified | This airport was filthy, trash, stains and spilled food/drinks all over the place. The bathrooms were repulsive. The TSA agents were unnecessarily rude - yelling at customers for absolutely no reason and treating people like cattle. We walked to like 7 different restaurants and they were all garbage - reheated premade food, incredibly loud music and uncomfortable seating. We had nearly 4 hours to kill and would have very much appreciated somewhere nicer to spend the time.

Not Verified | I went to submit a review and found the following review from September 13th that captures what I was going to write. “Is an embarrassment to travel in and out of Philadelphia airport! Coming in from American Airlines.. terminal C baggage claim at the elevator, and it smells like straight urine! It’s unacceptable that the toilets are falling apart, that there’s trash everywhere - inside and out of the airport - and it smells like urine”. As of September 20th the area near the C parking elevator still smells like urine. I guess these reviews are not read or believed. The rugs in baggage claim and leading up to the gates are dirty and smell. The parking garage elevators are filthy and always have trash in them. The bathrooms are filthy. The bathroom floors are disgusting. Pushing around dirty water with a mop does not clean the floor. The parking booths are always broken. Parking is way over priced. For many travelers to Philadelphia, the airport is their first impression. A disgrace. How can O’Hare and smaller airports do it so well? It is true the airport needs major capital improvements, but how about basic cleaning and maintenance? It is evident that the airport leadership does not walk through the airport. If they do and the condition is this deplorable, they should resign or be fired.

Not Verified |  Is an embarrassment to travel in and out of Philadelphia airport! Coming in from American Airlines.. terminal C baggage claim at the elevator, and it smells like straight urine! It’s unacceptable that the toilets are falling apart, that there’s trash everywhere - inside and out of the airport - and it smells like urine because the administrators of the airport are not taking care of their business! Unacceptably filthy!