Philadelphia Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 244 reviews
3/10
No Skytrax Rating
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5/10

"Unacceptably filthy"

(United States)

Not Verified |  Is an embarrassment to travel in and out of Philadelphia airport! Coming in from American Airlines.. terminal C baggage claim at the elevator, and it smells like straight urine! It’s unacceptable that the toilets are falling apart, that there’s trash everywhere - inside and out of the airport - and it smells like urine because the administrators of the airport are not taking care of their business! Unacceptably filthy!
Experience At AirportArrival Only
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"it is so confusing"

(United States)

Trip Verified | You should offer a workshop for first time flyers at international airport because it is so confusing. For example, when approaching the airport, I had to circle around 3 times until I was able to find the correct exit or lane for parking my car for a long term stay. There was an airport worker man standing at the entrance area and he offered little assistance to me as I was struggling to understand what to do. I asked him a few times what I needed to do and he said, "push the red button" but had zero people skills and made me feel unwelcome. I then tried to figure out the elevator, which didn't seem to be working. I then had to carry all my luggage down 4 flights of stairs. I was flying American Airlines, so my goal was to find the security check in to have all my stuff checked out. I somehow ended up in the wrong area. The airport man behind the counter mumbled something to me about where to go but I honestly had no idea what to do with his directions. I ended up in the baggage claim area for arriving flights, instead of where I needed to be. At this point, I was getting stressed and feeling stupid. I went back to the same airport man and asked him again to direct me. He mumbled the same directions to me and I was off again not knowing where to go or which automatic staircase to go up or go down. I then asked someone, another flyer where I could go for American Airlines departing flights for a check in process. Finally, I felt like I was in the right area. And then the lady airport worker then tells me that I have to go up the staircase to another area for security checking of my bags. I took a break from my confusion and just stood by a table. I felt like I was being treated like a beef cow in line to be slaughtered. It was as of all the airport workers could care less about the travelers and they were all just cattle flowing through the hallways. It was a horrible feeling. And to improve the navigation of passengers, I think Philadelphia International Airport should offer an online video for people who will fly for the first time out of their airport. It would help all of us navigate it better. Once I found the proper Gate, I was able to finally sit down and gather my thoughts, my mental state and gather myself all back together again.
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"worst airport I’ve ever been in"

(United States)

Trip Verified | I’m embarrassed to say the worst airport I’ve ever been in has been in the country I reside in. As an airline employee, I travel very often and get a chance to experience different crews, lounges, and airports. PHL is one I would avoid if I could. Starting from the incredibly latent and disorganized TSA agents where working as slowly as possible and being as rude as possible seems to be a key qualifier for the positions, to rude customs agents, to rude American Airlines counter agents (as standby benefits flyers), my partner and I were asked to pay a fee at the gate before boarding - that was a first, and a call to corporate checked the seemingly new attendant that was working with no apology afterwards. To add to this, rude bar staff at Chilies and Pete’s in C gate terminal that would kicked my party from their seating after having purchased food from the restaurant, but not their section of the restaurant, and then again to a man next to us. I choose not to use my priority pass benefits at the “spa” relax massage due to the attitude from the massaging/receptionist working. I question the organizations that hire these individuals, to be so miserable must mean there is a lack of compensation.
Experience At AirportArrival and Departure
Date VisitSeptember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the worst major airport in the U.S"

(United States)

Not Verified | This is the worst major airport in the U.S. and I've been through most of them. Cramped ugly terminals arranged in such a way that you either walk a mile (no exaggeration) or take a very inconvenient bus shuttle between terminals. Adding to this is the heavy air traffic in the Boston to Washington corridor that guarantees that any weather other than severe clear will cause a delay. Stupidly, American consolidated its previous hub in Pittsburgh into Philadelphia. Pittsburgh has a very nice, spacious airport away from the east coast traffic and weather. Anything for a buck. BTW, American's hub in Charlotte isn't much better than Philadelphia at probably the second worst airport. U.S. citizens should be ashamed to have an airline called "American" that operates in such a shoddy manner.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"pay good money to be treated like this"

(United States)

Not Verified | I was coming back from London and had a connecting flight and they left me completely there after the flight was cancelled. No one even told me what to do didn't offer me any incentives or anything. I am from Virginia and I have kids that were waiting on me and I was not accommodated at all. There are homeless people sleeping in the airport and the staff is just not helpful at all. This whole airport needs to redo because this is sick!! We don't pay good money to be treated like this.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"electronic menus directly in your face"

(United States)

Not Verified | Terminal B is now approximately 80% high seats with electronic menus directly in your face in your very small seat space. There are no more seats or open seating where one can relax and watch airplane activity. Now it is extremely difficult for families to sit together or for anyone who is not planning to eat the entire time.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
yes
1/10

"serious lack of customer service"

(United States)

Not Verified | I recently traveled to and from the Philadelphia International Airport. This airport is closest to my family and I have used it often up until now. This recent experience at the airport included a serious lack of customer service, the staff/people were very unfriendly and the airport itself was very unclean. There was trash everywhere not only on the terminal and gate floors but also in the bathrooms along with trash cans overflowing. My future travel will not be at this airport unless it is absolutely necessary. It was disgusting to see the demise in cleanliness and customer service.
Experience At AirportArrival and Departure
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Tables not clean. Carpet stained"

(United States)

Trip Verified | This airport is disgusting and the airport and airline personnel are rude and unhelpful. Trash everywhere. Tables not clean. Carpet stained. Seats broken. Whoever run this dump should be fired. Oh, and I paid $40 for three smallish-sized crab cakes and an iced tea.
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Most horrible airport"

(United States)

Not Verified | Most horrible airport. We have TSA pre-check, but they don’t care here. We were told TSA pre-check is in a different terminal. We stood in line in one area forever and then they told us to go to terminal B, which then we had to walk outside a few blocks!!! It was ridiculous. Then we arrived at B for security, waited forever, and we were given a TSA pre-check card, but the security lady had no idea what she was talking about and made us take our iPads out of our bags. Anyone who has pre-check knows that is what makes pre-check nice. You don’t have to take off your shoes OR take your laptops/iPads out of your bag. Horrible experience- we will never fly out of there again!!!!
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"most uncaring employees"

(United States)

Not Verified | The rudest most uncaring employees ever! Came in from Barcelona, horrific customs/TSA experience. Gate 14 changed from gate 13 and they are miles apart. TSA has no right to yell and speak to us as they do! I'm deaf in one ear! You have a 1200 arrival from Barcelona, walk miles to customs, a stupid kiosk, get baggage, take baggage to airline, go thru customs again with my next flight boarding at 1:15. If only someone cared enough to explain this horrible process I wouldn't be so upset. Got in one security line and was sent to a different line.
Experience At AirportArrival Only
Date VisitApril 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no