Perth Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 209 reviews
3/10
No Skytrax Rating
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2/10

Perth Airport customer review

(Australia)

Departing Perth is just as painful as arriving. No airlines allow early check-in maximum 3 hours is needed due to the fact that passport control is often heaving with people it took me 45 minutes to get through the other night with no express lane for business class or frequent flyers. Often there are minimal officers on duty. The security lanes both of them take forever and usually there are explosive tests and then another pat down! Then in to the lounge which has no stock poor food and minimal drinks. Arrival in to Perth is just as bad as those comments below even with the new fast track passports. Perth airport is a national disgrace.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Perth Airport customer review

(Australia)

Count me in along with the countless of other reviewers who have mentioned that if 2 or 3 planes land around the same time the airport descends into a cluttered mess. Common for only 3 or 4 booths to be open despite having a queue. Customs officials react to this by sitting idly by in their little booths indifferent to the madness and chaos before them. I was on a flight from Singapore the queue to get out of the airport dragged on for more than an hour and a half. How many more bad reviews and "Top 10 Worst Airports in the World" rankings does the West Australian government need before it opens its eyes and revamps and expands their one dismal international terminal?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Perth Airport customer review

(United Kingdom)

Has to be one of the worst in the world! Facilities are old and deficient. Massive queues everywhere queue for check-in customs immigration. It took me 2 hours to get through upon my arrival. Do what you can to avoid this airport!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Perth Airport customer review

(United Kingdom)

Entering Australia through this airport is not a pleasant experience at all especially after having travelled 20 hours or so to get there. Huge queues to get through immigration an extremely long wait for baggage and finally line after line of people trying to get out of the airport through customs and quarantine. Exiting was better but not at all impressed with the four dollar charge for the use of a trolley.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Perth Airport customer review

(United Kingdom)

The worst airport in the World. 90 minutes to clear immigration and customs because 2 planes landed within 30 minutes of each other. Heathrow handles over 1000 flights a day and clearing there never takes more than 15 minutes. Perth Airport should hang its head in shame. Couples with children and older people with sticks are forced to wait 90 minutes without any refreshments or seating.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Perth Airport customer review

(Australia)

The reception is a laughing stock customs officers repeating the question - anything to declare even after having filled in your arrivals card the lines of people when 2 planes have landed has to be seen. It took us 1hr 50mins to get through then clever management makes us cross over from the terminal for our car pick up and now they want you to pay $4 for a trolley - what next.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Perth Airport customer review

(Australia)

Perth Airport has to be the worst airport to fly into. If you are flying in from abroad you are almost certain to be greeted by long lines at immigration then a long wait for your bags before joining another long queue at Quarantine. The domestic terminal does not have enough gates so on the last 5 flights in 3 have been delayed because the plane is on the ground but could not dock. Terminal facilities in the domestic is backwards. The budget Virgin terminal has all the facilities and the Qantas has bare basic facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Perth Airport customer review

(Australia)

Out of all airports we have travelled through Perth is the worst. A sad thing to say about our home airport. The lines in customs are ridiculous. They need to learn from Thailand how to run an efficient airport. Orderly queues and faster processing through customs. One guy who was also travelling with children had to go and approach AQS and demand an agent attend to our queue. I am ashamed to be Australian given that we are supposed be a first world country running a below par airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Perth Airport customer review

(Australia)

We arrived in the luggage retrieval area of Perth Airport to find passengers from the previous flight had been waiting for over half an hour for luggage. We travelled business class but still our luggage took over 15 minutes to be unloaded. We proceeded to join the queue which wound round until we found ourselves in a queue that was stationary for over 15 mins because staff were taking passengers from other queues. We had families with young children and elderly people in our queue that had travelled for 7.5 hrs! In all it took us nearly an 1 hr 20 mins to clear the arrivals area. The upside for Perth airport? Well my daughter who collected us put over ten dollars in the parking machine!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Perth Airport customer review

(Australia)

I've found processing in Perth on outward journeys not too bad. This is not the case with Domestic. The queuing is insane in the Qantas check-in and the service is the poorest I've seen. On the inward journey immigration for Australians is fast with the E-processing but that's where it stops. Baggage took 40 mins to arrive. Then the customs. We had nothing to declare yet had to line up with those who did and still had each bag searched thoroughly taking 1 hr 15 mins. In all Perth airports are a bit of an embarrassment.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no