Perth Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 184 reviews
3/10
No Skytrax Rating
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2/10

Perth Airport customer review

Had a four and a half hour wait in Perth before getting onto a second flight. After spending ten minutes in the baggage claim we decided that we needed to get out of the airport. After quickly checking in for the second flight we hoped into a taxi to the closest shopping centre. You may be able to sweet talk the Taxi driver to getting you there for $15 each way otherwise most pay $20. We arived back with over 2 hours to spare and we wished that we were out for longer. After security there was just nothing. A few shops a snack bar where a small bottle of water costs $4 and the Qantas club. We were very happy to board our flight and get out of the boring lifeless airport.
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2/10

Perth Airport customer review

Perth domestic is way overdue for improvements in comparison to other Australian state capital airports. One dubious change I've noticed this year has been the relocation of the rental-car area to an open car-park some distance from the terminal. Prior to its relocation the rental cars were practically in front of the terminal. Now it is a fair walk (especially from the Qantas end of the terminal) to pick up one's car. Although I never mind a good walk the distance is too short to justify a shuttle bus but long enough that if one is weighed down with a lot of baggage and/or it is raining (much of the walk is uncovered) you will arrive a bit worse for wear and/or wet at the end of your trek. Bring your own umbrellas if rain is forecast. A brief discussion with a rep from one of the major hire-car companies indicated that they were also unhappy with the new arrangements which are not alas temporary.
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2/10

Perth Airport customer review

I have lived in Perth for a year and used its domestic and international facilities rather often. Check-in and departure is not a problem on both sides of the airport. Security checks are okay too. Facilities for waiting passengers are rather dissapointing (stay outside as long as possible once inside it is rather sad what there is on offer especially domestic gates). The horror story is arriving at domestic side. After collecting your luggage you better have pre-organised a taxi or a pick-up. The queues at the taxi stand are long and you can easily spend 2 hours waiting. The airport shuttle is not reliable to run especially late at night public buses stop operating after 7pm from the domestic airport. Car parking is a rip-off and vast in size. A shame to have such poor airport facilities in a city of the size of Perth.
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1/10

Perth Airport customer review

As a frequent traveller out of Perth airport little has changed in 15 years. At domestic terminal new rental car parking area and many new commercial facilities have been installed but nothing for the regular passenger with regard to taxi availability (slow and poorly organised); baggage retrieval (slow up to 45 minutes but may improve with new belts now in place); lounge area (chewing gum from years ago on the carpet and seating that is inadequate and worn); security check (sometimes out the door onto the footpath and hopelessly inadequate); airline lounge (only Qantas has one) is crowded and noisy; mens toilet in the arrival area is always dirty. Isolation from international terminal makes transfer difficult in the amount of time it takes and the expense (taxi drivers let you know that they don't like the fare either). The worst airport of the major Australia cities and it should be the best but suffers from lack of planning over a long period of time.
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3/10

Perth Airport customer review

I agree with the post about the airport shuttle. For more than 2 pax it is as cost effective to take a taxi. I and others waited over an hour for one to show up late at night. The airport authorities (or someone) was conducting a study of how it takes to proceed through various parts of the airport from check in to immigration. Everything seemed better than at many airports. But on getting airside I encountered the most unkept toilet I have ever seen. One of the sinks had become a waste bin and had not been cleaned since goodness knows when. It was piled high with used paper towels.
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3/10

Perth Airport customer review

Not bad as far as airports go but don't get the shuttle bus into the city ($12-$15). You share with 6-10 other people and if you are near the end it will take over an hour. You might as well get a taxi it's about $25 and takes 15mins.
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4/10

Perth Airport customer review

Arrival around 6pm resulted in a short wait to clear immigration then on to more security and customs. A brief rummage for prohibited materials an x-ray scan of our bags and welcome to WA!!Out into the carpark and away on our adventure. Reasonable parking charges. Access roads in and out fine well posted and maintained. As far as departure goes turn up on time queue in a relaxed atmosphere and once through check-in upstairs to the hospitality/shopping area. We have seen this type of area better organised and serviced but hey it's a transit area for international travel not a holiday resort. Our flight left on time with no fuss as far as we were concerned and all things considered it was a stress-free experience. The only real down side was having to leave such a wonderful country at all.
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3/10

Perth Airport customer review

With regard to domestic terminal congestion - WAC (airport administrator) is aware of the problems and work has been continuing over the last year or so to improve things- this has included extra aircraft bays at the domestic terminal 2 (Virgin Skywest) and a new parking area to the north end which frees up taxiways etc during peak times. The problem with Perth was the 20-year plan did not anticipate the phenomenal increase in flights hence the congestion at peak times (5-8am & 3-7pm) I agree it's taken far too long to address the problems- a multi-storey car park seems the ideal solution - however it seems the airport is more interested in building commercial buildings. Have read reports of a planned spur line from Bayswater station on the Midland train line to the airport to (finally) link the airport to the rail network. If driving to the international airport during peak times avoid intersection of Leach Hwy & Roe Hwy - if coming from south on Roe better to go Abernethy Rd take a left at Grogan road- this takes you through the warehouse/back areas and eventually joins up with Horrie Miller Drive. Has saved me on more than one occasion missing a flight!
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3/10

Perth Airport customer review

We travelled through Perth early january. Despite checking in J class 3 hours early we were unable to pass immigration and enter the airline lounges because the doors were closed. No one works until 2 hours before a flight after midnight. Defeats the purpose of early check in or the opportunity to use lounges or do duty free shopping. This is strange for an International airport. Very provincial and backward.
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4/10

Perth Airport customer review

Very busy domestic terminal on arrival and due to the small and full car parks my brother had to repeatedly circle and stop in the road to pick me up. Checked in on-line and the dedicated on-line check in queue was reasonably quick as was security and immigration. The International terminal has a reasonable choice of shops and dinning options with plenty of seats.
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