Paris Orly Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 79 reviews
3/10
No Skytrax Rating
Sort Reviews by :
Show
9/10

Paris Orly Airport customer review

(France)

Have used this airport three times in the past month. I can't speak for the South terminal but the West terminal is very nice and the staff were much friendlier than their counterparts at CDG. My only complaint is how expensive it is to use Orlyval. I'll try to use the bus in the future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Paris Orly Airport customer review

(France)

I may have been lucky here (and I speak some French) but I've always found the attitude of the staff at Orly to be very pleasant and friendly in total contrast to the rude and gloomy staff at CDG. Orly is small enough to get around easily the layout is simple enough and I've never had trouble getting a seat in departures. The check-ins can be quite nasty though and that needs work. I make an effort to try and fly from and to here rather than CDG. As someone remarked on here previously it's a bit quirky but I like that about it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Paris Orly Airport customer review

(United States)

Anything but the madness of CDG makes Orly a breeze to deal with. Yes it is a bit quirky but maybe we were just lucky. Mid week mid morning so it was not all that busy. We had our questions answered about what to do and where to go to check in as the signage is not very clear. Once we checked our bags made it through security and found our gate it was all fine. Orly is not a modern airport and definitely has a 1970's feel about it but the bottom line was that it worked for us. Bought a few drinks while waiting and enjoyed some relaxing time before our flight. I could see where it could get crowded with more flights coming our going than what we experienced but it worked very well for us.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Paris Orly Airport customer review

(United States)

I came here and missed my flight - which was my own fault - but the staff were extremely unhelpful had a poor grasp of English and generally made my panic worse. The airport itself is confusing I wasn't sure where to find my airline's representative and checking luggage was a nightmare. The food options seem to be Starbucks and a French bakery although that could just be the terminal I was in. I ended up booking another flight from CDG and taking a taxi from Orly to there. Basically if you have the choice to go here or CDG I would suggest CDG hands down.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Paris Orly Airport customer review

(United Kingdom)

Departed from this airport today. The level of amenities on the public side of the airport was good however this was in stark contrast to what was available air-side where there wasn't even enough seats for passengers in the lounge area. This would not be a good airport to be in if there were significant flight delays or cancellations. The airport's layout is haphazard and insufficient signage made finding the online check-in confirmation difficult. Staff were unhelpful and rude and the queue waiting time for passport control was one of the longest I have experienced. There were two queues and two desks open for passport control. Often delays were created because security clearance was taking place directly behind leading to bottlenecks and people waited to pass from one stage to the next. It was clear it was the result of very poor layout which could be quite easily addressed if the design was modernised. Prior to the flight the boarding gate was changed by way of an announcement however the electronic boards were not updated. Similarly the boards were not updated to say the flight was boarding. As a result of all of these factors the flight was delayed and the cabin crew very forced to apologise to staff for the airports inefficiencies. In future I will not be flying from this airport again it lacks the efficiency to process passengers effectively.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Paris Orly Airport customer review

(United Kingdom)

Lovely quaint little airport a little muddled by the checking in system. However the club lounge is run by staff full of their own self importance. My husband and I are both members of the Priority Pass and were refused admittance to this lounge even though Orly is on the Priority Pass list of included lounges. What is the point of having a private Lounge if the staff running it do not know their job.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Paris Orly Airport customer review

(Denmark)

Orly Airport is of the 1980's. If you only have hand luggage then you are forced to stand in line at the normal check-in as there are no self-check-ins. The queues are long. Managers need to update their airport. Take a look at Copenhagen Airport for inspiration.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Paris Orly Airport customer review

(Italy)

Close to Paris but is a lousy airport. I spent two hours there on a Shenghen area flight and there is no restaurant inside the departure lounges (and no sign outside indicating this) but only two bars serving poor food and drinks at extortionate prices - €3.95 for a litre bottle of water is a joke as is €5.50 for a sandwich. Bring your own food drink from the public fountain sit tight and wait. The staff managing boarding procedures were very impolite spoke to everyone in French and generally were pretty useless and arrogant but it might have been a bad day.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Paris Orly Airport customer review

(Singapore)

Some travellers' tips if you need to spend time in Paris Orly Airport. Free water dispenser inside Tourist Information counter at Paris Orly SUD terminal don't buy from vending machine. Free power point and free wifi in McDonald's at Hall A level 1 open until 10pm.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Paris Orly Airport customer review

(Brazil)

Have not had a good impression on Orly. Inbound and outbound flights were via terminal Ouest (West) which is cramped dated and confusing. Check-in halls are a mess and lines are not well organized which makes passengers disorientated. Few options for shopping and dining once inside security zone. Be careful that some services are restricted to the South terminal such as the banking service for tax refund in cash. As this airport lacks an efficient mobility system between terminals allow yourself at least an extra hour should you need to go back and forth safe.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no