Paris Orly Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 99 reviews
3/10
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9/10

"the organisation and staff were very efficient"

(Australia)

Trip Verified | Very busy in school holidays but the organisation and staff were very efficient with people available to answer questions and a smooth flow of travellers. Under difficult circumstances they did a great job. We got there early and so the whole trip ran smoothly.
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
3/10

"Avoid this airport"

(Ireland)

Not Verified | Thoroughly unfriendly staff, security was posted as ten minutes wait, it was an hour and a half, people travelling with me were refused entry to flight as they were not allowed to move up through passport control. No one would help them and they were very rude. Avoid this airport
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"45 minutes to go through the customs line"

(Australia)

Trip Verified | On my way through customs yesterday I noticed there were many people in the line. There was a sign that said the wait time was 5 minutes, so I asked an airport attendee how long it would take, they informed me it would only be about 5 minutes. After 5 minutes, I still had barely moved so I asked another attendee if I could move forward because boarding for my flight begun in approximately 35 minutes. I showed them my boarding passed. This person ensured me that I would make it on time and there was nothing to worry about because I would make my flight. All together it took more than 45 minutes for me to go through the customs line just to get to the bag check Whilst in line I ask multiple airport attendees if I can move through the line quicker because I needed to get my flight. I was either rudely told to wait, or that it was fine I would make my flight. I witnessed two separate occasions where they let groups of people straight through the line. But when I ask they wouldn't allow it. In the customs area I had already prepared all my belongings to ensure I would have a speedy process through the bag check. Despite this my bag was selected for further check. At this point I was very upset, had been spoken to appallingly by the airport staff and was extremely anxious about making this flight. I begged multiple customs officers if they could check my bag quicker since there were about 10 bags before mine and they yelled at me for being impatient. I ask an airport official in a suit to help explain my situation and he said he couldn't do anything. There was nothing wrong with my bag in the end and by the time I got to the gate I couldn't board. The staff here are not only insensitive but delusional and unfair about this whole process.
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"thoroughly unpleasant experience"

(United Kingdom)

Trip Verified | This was a thoroughly unpleasant experience. The staff appear extremely anxious when marshalling the passengers and especially when they are putting their things through X ray machines. There are not sufficient pictures to communicate in non-language ways.
Experience At AirportDeparture Only
Date VisitMay 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no
2/10

"Worst airport ever"

(Netherlands)

Not Verified | There are no restaurants or bars which are open after 4 in the afternoon! There are very limited seats in the area after customs. All the duty free shops close at 8 in the evening. Worst airport ever.
Experience At AirportArrival and Departure
Date VisitApril 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"it was a very nice experience"

(United Kingdom)

Not Verified | Arrival was a very smooth process. Arrived into Orly 3 and there were no queues for passport control. The staff at passport control were very helpful and were able to keep the queues short. I only had cabin bags but by the time I had reached the exit the hold luggage was already on the reclaim belt so there was practically no wait for hold luggage. The only negative thing regarding arrival was that the pre-booked transport into Paris was quite a long walk from the Orly 3 exit. Departure was also a pleasant experience (mostly). There was some confusion as my boarding pass said that my flight departed from Orly 3, but the departure board said that it was leaving from Orly 1. However, the staff were friendly and clarified that it was definitely departing from Orly 3 and showed us the direction of security. Security queues were very short and I was through in less than 5 minutes. The terminal was very clean and there were lots of shops and places to eat, although I did not eat in the airport so I cannot comment on the restaurants. The signage was very clear and was in multiple languages so it was easy to find the gate. There were no queues for passport control and the staff were good at getting people through quickly. My flight was delayed by 1 hour but there was lots of comfortable seating by the gate so it was not an uncomfortable time. However, the boarding process was very poor. We flew with EasyJet and paid for speedy boarding but when the gate was opened there was only one queue and all passengers were allowed through the gate, regardless of if they had speedy boarding or not. The staff also did not enforce the luggage policy which meant that lots of passengers brought too many bags on board the plane which slowed down boarding significantly. Other than boarding, it was a very nice experience.
Experience At AirportArrival and Departure
Date VisitApril 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"A lovely airport building spoiled by incompetent staff"

(United Kingdom)

Trip Verified | A lovely airport building spoiled by incompetent staff. EasyJet staff at bag drop rude and uninterested in being pleasant or helpful. Taken to wrong area check in by one of the airport staff, where a manual check didn’t identify we were at the wrong place. After security we realized this, and no one spoke English or would acknowledge my French in order to help. Then at a security repeat my bag was searched - was fine first go by sneering man who deliberately took ages pulling all from the bag, even though we were very late by now. International Airport? Joke.
Experience At AirportDeparture Only
Date VisitMarch 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Worst airport experience I’ve had so far"

(France)

Trip Verified | Extremely slow and long border check. Very unpolite staff and no help at all. I have missed my flight because the border check took more then one and a half hours and when you demand faster processing they tell you to go back in the line. They don't care if you make it in time for your flight or not. Worst airport experience I’ve had so far.
Experience At AirportDeparture Only
Date VisitMarch 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"politeness is indispensable"

(France)

Not Verified | The security staff were quite rude. It was not very busy and I allowed the person in front to sort their liquids and electronic devices and once they moved forward, I then took my turn. At this point, as I was emptying my bags, the security person kept pushing my tray into the scanner before I had the chance to finish. It’s a small silly, annoyance. I asked them to let me finish, and then the security person said that he is the one to give instructions, not me. There was one person behind me who could have waited an extra 30 seconds to let me finish taking my stuff out of my bag. I just felt the remark from the security person was unnecessary and quite rude. I complained to the security supervisor. Oh, and they can hardly speak any English. In an international airport in a capital city, that’s just not acceptable. I know it’s the new year and people are probably hung over, but politeness is indispensable. Oh, and like other reviewers have mentioned, it’s time to update the signage. Airlines use numbers, the airport uses letters. For someone who knows the airport it’s okay but I can imagine how confusing it must be to a first-time visitor.
Experience At AirportDeparture Only
Date VisitJanuary 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"overall impression is very civilized"

(Ukraine)

Trip Verified | Easy way from the plane to baggage belt, bags on the belt in 5 mins after disembarkation. Clean toilets, clear navigation, very good connections to the city. After reconstruction terminals look nicely and overall impression is very civilized. 10/10
Experience At AirportArrival Only
Date VisitOctober 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
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