Paris Orly Airport

Not Verified | Where can I even begin. This was such a chaotic experience for me and my family of 7 who all traveled from America and were heading home. I know we are American and don't understand/speak French which can be annoying when it comes to listening to directions, however that does not give the staff the permission to treat us so rudely and unprofessional. Specifically at security they were shouting at my kids and bad talking them to the other workers and other customers. We were also not prioritized in lines and were treated horribly by the staff of a café. I hope if you go you will be assertive and not let these little brats push you around.

✅ Trip Verified | Arrived early for my flight. No bags to check in but told I had to wait 50 mins before allowed to go through security. No seating areas so had to go to arrivals to find a seat. I came early to go shopping but not now. Why do they not want people to go through early ? Not impressed.

✅ Trip Verified | Assistance for disabled and reduced mobility service is disgraceful, I had pre booked and online checked in and done everything necessary after struggling from the buses, I arrived at the assistance section only to be refused and told to go to another office a distance away, I asked how would I get there, I was told it was only a short walk, which it wasn't for me, what part of 'reduced mobility' and needing assistance did they not understand, my flight was leaving Orly 3, they asked me to go to Orly 1! I was treated as an imbecile from the staff! I eventually had to flag down anyone who looked official and begged for help, eventually a disgruntled official came with me to the airport assistance area and asked what was going on, well suddenly the lady behind the desk (who had sent me packing earlier ) was able to find a wheelchair solution! Funny that! I was still treated like an imbecile though, staff very cold.

Not Verified | The airport is ok but it is always crowded and there are terribly rude staff at security. I use this airport regularly but the rudeness of the airport security staff is shocking compared to other world airports - it gives a horrible first or last impression of France.

Not Verified | One of the worst airports I’ve experienced. Extremely rude staff who do not speak any other language than French. The entire infrastructure, passenger flow and system from check-in to security and boarding lacks any kind of logic: forget about one hour being enough time to make it to your flight, you will spend tens of minutes running back and forth due to the extremely poor planning of the airport.

Not Verified | Staff didn’t have a clue about what they were saying or where they were directing people. Asked 3 different staff where to go and one had to search up my ticket on his phone, ended up shrugging his shoulders and saying I don’t know, then proceeded to carry on the conversation he was having with his colleague. I got directed to A, then C then D. The pilot didn’t know where he was landing, it was supposed to be south terminal, then 5 minutes before we land he says it’s going to be north as he can’t do the south, then we get off and we’re at south thermal which is awful as I heard about 4 people on the plane call the person picking them up to tell them the change, it’s very scary even the pilot is useless.

✅ Trip Verified | This is the worst possible airport you could possibly be in. The staff are so extremely rude. I have never in my life experienced so much rudeness from staff. When I was going through the TSA check it felt like they were out to get me and were being so insensitive. Beware that they only allow a small bag for all liquid items which include toiletries and cosmetics. I will never step foot in this airport again.

✅ Trip Verified | The security staff were very rude and patronizing. They kept assuming I had liquids, and two staff members demanded to search through my pouches for liquids that aren't even there. My tablet was also in one bin on its own, and for some reason had to be reassessed after the screening (to which they found nothing wrong). All the hassle made it seem like the Xray was useless. Buy better screening technology and train your staff.

Not Verified | This airport has long waiting time at all areas, we nearly missed our flight and no staff would help us. We had to run through full airport to get the flight and we barely made it. We were 2 hours ahead of flight, you would need to be 4hours to reduce anxiety and stress with all the queuing. We travelled on a weekday in September would hate to see this place in summer or weekends. Avoid if possible

Not Verified | Very bad experience! Queuing time everywhere with more than 2 hours. People sneaking the queue and staff do nothing to optimize the timing. Airplane should be full but still empty 2min before the departure time.