Paris CDG Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 764 reviews
3/10
4 star Skytrax Rating
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3/10

Paris CDG Airport customer review

(Australia)

3 interactions in a weekend - arrival with BA from LHR into T2A Thursday meeting family on AF from MCR in 2E Friday lunchtime and departing AF to MCR through 2E Monday evening. Arrival was smooth place was quiet and luggage came through quickly. Finding the bus to our on-airport hotel was tricky due to poor signage and walk seemed endless. Arrivals area for meeting the family was dark low ceilings and depressing - makes a poor impression on someone coming to Paris for the first time - took family 70 minutes to come through - almost as long as the flight - waiting for luggage. Check-in for departure was smooth but arriving at the passport control line an hour before our 18.05 flight it took us 45 minutes to work our way through the line and security. For the first 25 minutes only 3 or 4 of the posts were open and business class line was empty. No attempt to re-balance lines and several requests made of staff were met with a Gallic shoulder shrug. 6 more booths opened up at 17.30 and eventually made it through in time to walk onto the bus which left immediately for T2F. Overall a depressing and underwhelming experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Paris CDG Airport customer review

(United Kingdom)

A big airport and I would avoid if you are travelling with children or have a tight transfer. Arrived at Terminal 2E and seemed to walk endlessly along moving sidewalks and down escalators to reach a train that took us to another part of the airport. Immigration lines weren't too bad. Once out of the airport I had to walk back to the RER train station which is situated directly underneath Terminal 2E! Thankfully the departure process is more straightforward and I was at check in less than 5 minutes after arriving at the train station. Queues at border control and then security were both less than 5 minutes. Shops in Terminal 2 are expensive. We were bussed to the plane which was on a remote stand somewhere. The taxi to the runway took almost 25 minutes!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Paris CDG Airport customer review

(Thailand)

First time for me to arrive and depart from CDG. After immigration there are no trolleys so you have to carry your hand luggage while shopping. On arrival at the X-Ray for the luggage we noticed that several gates were checked here. It was crowded with only one conveyor. On top of that the custom official kept the conveyor running while many people were still collecting their items. Absolute chaos. No air conditioners. Overall a very bad experience. Next time we will try another European airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Paris CDG Airport customer review

(United Kingdom)

Terminal 4. The most peculiar terminal lay out I have ever seen. Only proceed through security and to your gate after shopping and going to the toilet. There are no facilities after security (bear in mind terminal 4 is the low cost terminal so don't expect 5 stars). Food extremely overpriced. Staff slow in doing anything. Not many places to sit down if the terminal is busy - more so if your delayed by 5 hours. I felt as if I was being transported back to the 1970s.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Paris CDG Airport customer review

(France)

Too Many terminals long distances crowded long queues duty free very poor (depending on the terminal) poor lighting (in the evening passengers feel a negative darkness) nothing to do with a modern and pleasant airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Paris CDG Airport customer review

(United States)

My wife and I had been through CDG a few time in the past 10 years and had no particular feelings bad or good. Upon reading recent reviews however we became concerned as we would be arriving and departing from the airport (Terminal 1) en route to CPH. Admittedly because my wife now requires wheelchair assistance our movements were more easily facilitated; but I must say that everyone we encountered to provide assistance/information was friendly english-speaking and efficient. As a result we had no problems connecting between flights. Although we moved rather quickly it seems that the queues were not too long signage was decent and shops/food adequate. We would not hesitate to travel to/thru this airport again (Terminal 1).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Paris CDG Airport customer review

(South Africa)

I travelled to Paris last week and I landed and departed in the Terminal 2E which apparently just opened. This is trendy with a lot of red carpets and designer seats to relax. A pity that it lacks of affordable clothing shops and a food court because even if the famous Ladurée macaroons are fantastic they are a bit expensive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Paris CDG Airport customer review

(Indonesia)

The worst airport I've ever been even compared to many airports in developing countries! Arrived there 3 hours before departure time and all the 3 hours were spent to queue queue and queue! French people can easily talk to the guards and cut the line. Seeing how many times it happened looks like it is a common thing there. I'd avoid CDG airport at all cost. Really unpleasant experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Paris CDG Airport customer review

(United Kingdom)

What an awful place! The airport is vast such that even to get between groups of gates you have to be taken on a long bus trip (Terminal 2E gates M K and L). Then each group of gates has its own security even though you are still airside which causes further disruption. Arrive at any time and the choice of eateries is small and of poor quality but arrive out of hours and you'll find everything closed. We chose CDG as a transfer point to avoid the horrors of Heathrow - never again! Avoid CDG like the plague!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Paris CDG Airport customer review

(France)

I took an early flight at 7.25am. Arrived at the airport at 4.30am. It felt unreal. Not a single store opened all booths closed and people sleeping all over. This is hard to imagine that about 40m transit through this "provincial airport." Finally at 5 am people started arriving. the Sky priority was opened at 5.15am. I made like a breeze thru the priority scan. I has then to wait for the lounge to open. Why can't ADP be run professionally?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no