Paris CDG Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 602 reviews
3/10
4 star Skytrax Rating
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1/10

Paris CDG Airport customer review

(Germany)

Definitely the worst European airport I have come through. Signposting is fine everything else is terrible. It's incredible that they board a number of intercontinental flights out of 2A-D which is the worst part of terminal two - no A/C not enough seats hundreds of people have to queue where all other pax need to pass to find their gates etc. 2E+F are a little cleaner more modern and slightly more comfortable. 2G is a joke they should call it terminal 4 since it has nothing to do with the terminal 2 building. Security procedures are slow. It's a kind of lottery how much time it will cost and if the airport staff is able to communicate in English. Meanwhile it's guaranteed that nobody will assist you in a friendly manner - except for some airline staff if you're lucky. Shopping and food is very poor in any concourse.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Paris CDG Airport customer review

(France)

Terminal 2D is obsolete flows are confused (arrival and departure passengers flows mix in the terminal) no air conditioning and it was very hot on the end of May pity the poor passengers that will fly in July. Not enough room not enough toilets safety check is long very few eating possibilities in the terminal and the waiting rooms (after safety) are crowded with no shops not enough seating. The ceilings are low building is not clean at all. Boarding bone by Bus. When we came in we had to wait for more than 30 minutes to get our baggage. Flew from 2E also it is slightly better.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Paris CDG Airport customer review

(Latvia)

The worst airport I've seen. We used Terminal I. Never ending queues. It took us more than two hours to check-in. Afterwards we were such in a hurry that my daughter left her shoulder bag and a mobile phone before the passport control. We were asking for help of the airport staff to get it back. Nobody did anything to help us. Neither we were allowed to leave the security- check area and go and pick up the bag. Although we finally spent a while at the security check (another experience I just don't want to remember). One of the CDG emploees told us to forget about the bag and there was no chance we get it back. Have never seen such unfriendly attitude. It's a pity this is the only way for us to get to Paris.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Paris CDG Airport customer review

(Netherlands)

Transfer from 2E (arrival from JFK) to gate 2F (departure to AMS) lasted more than 45 minutes only walking & doing safety & customs procedures (20 minutes) excluded! How can both Air France as KLM give me only 60 minutes within their schedules to transfer?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Paris CDG Airport customer review

(Denmark)

Transfering from 2D to 2F on a Sunday mid-morning - fine. Inbound and outbound were both Air France flights. Walked between the two - signposting worked OK for me. Didn't look for transfer bus. Passport queue when going into 2F but I was in "business" line so was quicker than would have been otherwise. Only one immigration booth open though! Business lounge in 2F was full - no seats available. Gloomy place. Flew back into 2E on a Saturday afternoon no queue for immigration - several officials on duty. Walked to 2D - signposting OK. Business lounge far better located at level above main concourse - lighter more relaxing than that in 2F. No shower facilities - having just flown in from Brazil I felt as though I needed one! Lady at desk said that shower facilities only available in 2C lounge. Security through to boarding gate areas - slow could definitely be more efficient/effective. Boarding area concourse crowded - insufficient space for all passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Paris CDG Airport customer review

(Switzerland)

Arrival in CDG terminal 1 (star alliance) was okay as we arrived within Schengen area and had no passport control to go through and travelling only with hand luggage. The real problems started on departure. Swissport as the handling agent for Swiss was extremely unfriendly staff a mixture of rudeness and total incompetence. Security executed by another company also could have done a better job with processes that are definitely 3 years behind up-to-date standards. Shops are overpriced and facilities could have been cleaner. All this combined with an outdated airport layout of terminal 1 (nobody's fault) and with recent renovation work done that shows no real positive effect makes this wonderful city of Paris a place to visit rather by train than air especially when you travel within Europe.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Paris CDG Airport customer review

(United Kingdom)

Arrived at 2C and departed 2B the next day. Immigration was OK but had to wait 45 minutes for bags at 8pm. Shuttle to an extremely expensive Airport Hotel was OK as was the return. 2B is a dreadful terminal with uncomfortable seating an incomprehensible sound system and toilets your couldn't get your luggage trolley into. In Departures Duty Free seemed OK on selection and price but the restaurants/bars were very basic and quite expensive. The Gate Areas weren't air conditioned (or it wasn't working) and although it wasn't a particularly warm day the atmosphere was stifling and very uncomfortable. Not a good experience - it's been a few years since I've been through CDG and hopefully it'll be at least that long again before I have to use the place.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Paris CDG Airport customer review

(Canada)

Arrived at terminal 2F departing from the same terminal. We unloaded and had to go through security again to get to the departures concourse - strange. Security was very slow. Terminal airside with lots of room but not enough bathrooms were available. Food limited and was very expensive. On the return we had to change terminals from 2C to 2F. Our bags were checked through and bus transfer was quick and easy. Security this time was much faster at terminal 2F. This time the Friday morning was busy and huge lines of people at gates took up all the walking space in the terminal which I thought would burst with all the people! Staff were fine but didn't go out of their way to make anyone feel welcome. I think if you're connecting on Air France the key airline at CDG you are fine as they seem to rule this airport!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Paris CDG Airport customer review

(United States)

Arriving in Paris was easier then departing. Terminal 2A is hard to maneuver through Finding the American Airlines Ticket counter was hard. I was a wheel chair passenger so getting through the lines was easier then having to walk through them my partner was walking behind us. Getting through customs was easier then I thought. The distance to the gates is very long. All the gate area's are closed till 1 hour before boarding. I was taken by the American Airlines Admirals club so I was able to do a little last minute shopping. The airport seemed clean but very congested. The gate areas seemed very old and outdated.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Paris CDG Airport customer review

(Netherlands)

Having seen many airports big and small this is definitely the worst. To be avoided at all costs. It's dirty chaotic terribly inefficient with the longest queues I've been in toilets are hard to find and often cleaned simultaneously (so you can't "go" anywhere for a while) interesting shops/eateries/bars are either rare or absent airport staff and store employees are unfriendly. PA announcements are in French and English but the English version is often incomprehensible. On the upside baggage handling seems relatively efficient. Probably the best thing about this airport is leaving to never ever return.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no