Paris CDG Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 759 reviews
3/10
4 star Skytrax Rating
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8/10

Paris CDG Airport customer review

(United Arab Emirates)

Transited through CDG twice in the last month while flying Air France from Dubai to Montreal - and with 5 hour layovers in both directions. Since I was flying Air France I was only using Terminal 2 (E & F) but I had absolutely no trouble at all queues were fine signage was fine and facilities very acceptable - the multiple plug outlets for electronic devices certainly help if you have a long wait (just a shame that you only get 30 minutes free wifi). There seemed to be plentiful English-speaking staff but they were always polite towards my efforts to speak (decent but not perfect) French and happy when I made the effort to do so. Judging by the other reviews perhaps I'd feel differently if I'd used a different terminal - but Air France's own terminals are more than acceptable.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Paris CDG Airport customer review

(Monaco)

Awful. Recently transited from Dublin to JFK what a schmozzle and to be avoided. Signage non-existent. A good cup of coffee? Get real! I am no fan of Heathrow but prefer it (or Amsterdam) for any transit. Also recently transited CDG for Oslo - Jo'burg one of the most horrific travel experiences in my 30+ years on the road.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Paris CDG Airport customer review

(United Kingdom)

Transferred through here twice over the last few days during the busy Christmas period. Yesterday my connection time was the minimum allowed 45 mins but it was easy to go from 2F to 2E. I was at the gate of the next flight within less than 15 mins. If you have a tight connection just read how to do it before you arrive and ask the very helpful AF staff.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Paris CDG Airport customer review

(United States)

We were told to arrive 3 hours prior to departure and believe me it was needed. The airport wasn't designed for long lines (pre 9/11) in mind meaning that you go from security screening to the ticket machines (good luck with those) to the passport control hall. This deserves special mention. The hall is too small with too few agents. You enter from above and are usually held at the top of the stairs to prevent people being fed into the breach like cattle. The guards move slowly and there is too little focus on the non-euro zone folks so there will be open positions but they are in the euro zone area so to speak. Once past there (call it 45 min) on to the security check point. Here you will find everyone being shunted through two or three checkpoints despite there are six available (unmanned of course). The only bright moment here was we were traveling with our children and were led to a separate family position where it was shorter. This probably saved us 20 min. Then on to the dash for the airplane. My wife decided to stop for some shopping I gave her the boarding pass. At the gate I was told that I needed my passport and that we all had to board together. My wife shows up and we all pass the check-in gate not 10 feet away we are asked again for our boarding passes. When we finally get on the bus to the plane I was speaking to another passenger he said it was the most baroque system he's ever encountered. I would have to agree. So when they tell you 3 hours plan on 3 hours. With regards to the workers themselves they seemed to be polite etc no issues there. The restrooms were as clean as any I've seen in an airport. It's a shame that they haven't figured out a more efficient way to process people through one of Europe's largest/busiest airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Paris CDG Airport customer review

(Norway)

I have connected via CDG (AF and terminal 2) many times through the last years and have often wondered what the architects master plan has been with this airport. All personnel I have met through these years have been polite friendly and English-spoken as opposed to what many reviews here claim. But the airport itself has been big confusing and for a long time now a building-site. So to be fair to the airport and its constructors: This time (Oct 26 and Nov 11) all went smooth. Outbound: Easy shuttle from 2G to 2F. And: 2F is fine. Lots of light modern lots of space. Homebound: I had a 1h and 15min connection and was quite nervous from 2E to 2G in such a short time? Believe it or not: it took 25 minutes! Arrived at 08.25 am on a full AF B747. I was politely guided by an English speaking agent who followed me to a special arrival-security-check for passengers heading for 2G which had no line. Then to a shuttle-bus taking me to 2G in 4 minutes where I passed through passport control in 5 seconds and I was at the waiting area of terminal 2G with time for coffee and croissant.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Paris CDG Airport customer review

(Mexico)

I was flying from Warsaw - CDG - Cincinnati. Truly horrendous experience. There were so many issues with an airport I'm not even sure where to start. First passport control lines are so long with so few officers. Airport employees are so slow they move like they don't have a purpose and/or completely don't care. After going through security and passport control I had to run in order to catch my flight to CVG and barely made it. Avoid CDG airport at all cost.
Queuing Times N/A
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Paris CDG Airport customer review

(Germany)

Despite frequent warnings about CDG being chaotic I was always pleased with airport. Maybe it is because I only transferred through the Air France terminal once on my way to JNB and once to JFK. Terminal F is ultra very modern has enough rooms to wait and everything is clearly marked. The shops offer all I needed all in all of high standard.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Paris CDG Airport customer review

(Poland)

I had a transfer through CDG Airport. I arrived with Air France from JFK 1hr 15 min before my connecting flight to Warsaw. Me and my family rushed to security check and spent over 30 minutes in the queue. Only part of the security check gates were open. We told staff that we had connecting flight to catch and limited time but we were assured that everything is under control and due to large number of passengers and long lines all planes will be waiting. When we got through security check we were waiting another 35min in passport control line and again we asked twice if we can go through express line due to our flight. Again we were assured by staff that we will catch our flight because all planes will be waiting. Unfortunately it didn't happen. We were at our gate 3 minutes after scheduled departure time. Both security check and passport control services were highly insufficient. We went to Air France customer service (long line again because a lot of passengers were in the same situation) to ask how it could happen they told us it's not their fault and they will rebook our flight with no cost but we need to wait another 8 hours at the airport. No compensation for our time and money - we were late for our train connection in Warsaw food cost at the airport. It was the worst airport that I've ever been so to avoid nerve wrecking and stressful situations I advise to stay away.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Paris CDG Airport customer review

(Singapore)

A good experience at CDG transiting between flights from Singapore and on to Casablanca. Having read the reviews on this site I was worried the 80 minutes between flights wouldn't be enough. In fact the connection was made easily with time to spare allowing us to sample some of the food/shopping which was good enough if a little expensive. I'd happily go through CDG again and I'm amazed at the bad reviews here.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Paris CDG Airport customer review

(United States)

Terrible airport largely because the staff are so rude. The lines to board are chaotic - the food choices in terminal 2 pathetic. I hate when my travels bring me into this place.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no