Paris CDG Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 645 reviews
3/10
4 star Skytrax Rating
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1/10

Paris CDG Airport customer review

(United Kingdom)

A complete disaster of an airport. Staff need training on being helpful and polite to travellers. I requested assistance as I had to change planes. I eventually got assistance but the person was more interested in talking to staff than getting me to my departure gate. Staff were rude and unhelpful. I had to take a bus to the plane and struggled up the steps with my crutch and hand luggage while the steward stood at the top. I travelled through this airport last year and said I would never do it again. I thought I would give it another try and what a mistake that was.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Paris CDG Airport customer review

(United Kingdom)

Diabolical rude and disorganised. We transferred at CDG from BRS on the way to TLV. I shall try and avoid this in future. On the return leg we used AMS which was a pleasure.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Paris CDG Airport customer review

(United Kingdom)

Connected through this airport terrible experience inter terminal coaches overcrowded frustrating to wait after an overnight long haul flight. Tried to go directly through 2E long queues unhelpful staff not prepared to listen at all. Poor signage at passport control led to waiting in the wrong queue for an hour. Missed our connecting flight to Edinburgh very helpful Air France staff put us up on a flight to Amsterdam and after a 10 hr detour managed to get home.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Paris CDG Airport customer review

(United Arab Emirates)

Arrived from Houston on a 777-300 got deplaned by bus only to get dumped in a small area where we had to wait over 30 mins for an inter-terminal shuttle bus that was supposed to leave every 5min. Ground staff are useless pretend not to speak English signs are confusing and facilities outdated. Security line for Business Class pax was horrible it took 30 min to get through with only 5 people in front of me. I have occasionally connected through CDG and every time I get caught out somewhere.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Paris CDG Airport customer review

(Canada)

I recently flew through CDG connecting to Greece and found the airport a dizzying maze and difficult to navigate. If you're connecting to somewhere else avoid.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Paris CDG Airport customer review

(United Kingdom)

My husband and I have nothing but trouble when we change flights at this airport. There are unpleasant staff everywhere. I managed to go through 2 security checks when changing planes and almost missed my connecting flight. The sign posting and help are woefully inadequate-many staff appear to wish to hinder you rather than help you. I am planning to return to Colombia via another airline so that I can avoid this awful place.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Paris CDG Airport customer review

(Germany)

A lot has been done to make this airport more inviting but this often refers to the aesthetics not to the practical use. Using Terminal 1 every couple of weeks I still get lost trying to find my way. Toilets are tucked away and far for arrival passengers after immigration in the baggage claim areas. Shockingly they recently removed toilet seats in some of the terminals (2D). Also disappointing is the gastronomic offer: Mostly fast food at enormous prices apart from one Brasserie Flo which is a little bit over the top. No healthy choices like salads or quality sandwiches - quite surprising for a country which prides itself for its food. Boarding announcements by AF agents are often shouted thus create a hectic and stressful environment. This airport has simply become too big and while improvements have been made these are quickly eliminated by the negative effects due to its size and further development.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Paris CDG Airport customer review

(France)

Fly from Paris CDG twice a year. The airport is a bit small dirty and you have to queue a long time at customs security checks and immigration. Terminals 2E and 2F are newer and better then the others. Unfortunately quiet areas are difficult to find and a half the Internet points are out of order.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Paris CDG Airport customer review

(France)

One the worst airports I have been through. Not clean not easy to use always problems with the ground service employees who are poorly managed and poorly trained. Duty free food and drink below the line baggage delivery waits are too long and not well informed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Paris CDG Airport customer review

(United States)

CDG-ORD. Check-in line for AA very long. It took 2.5 hrs. Security was fine because check-in line was so long they didn't have many people passing through. No Employees keep people away from the gate 30 mins prior to boarding if you fly Business Class you can't get through to board first. Will try to take the Eurostar to Heathrow next time. If you are forced to fly out of CDG allow at least 3.5 hrs prior to time of boarding.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no