Paphos Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 96 reviews
3/10
No Skytrax Rating
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1/10

"worst airport I have been to"

(United Kingdom)

The worst airport I have been to. Took 1.5 hours when arrived to get through passport control queues, got to carousel, no luggage, another 30 minutes. On the flight home arrived at airport 14.45, my flight was 18.05. People queued outside, it was a total mess with not enough staff on the Thomson check-in desks. Not enough scanners and staff, not enough passport control. Got to departure gate at 19.00 hours one hour past my take of time, then had to wait for other passengers, took of roundabout 20.00, arrived home two hours late.
Experience At AirportArrival and Departure
Date VisitApril 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"shambles of an airport"

(United Kingdom)

Passed through this airport on 6th April and we queued for three and a half hours and our plane had to be delayed for over an hour so that all passengers could get through the airport and onto the plane. This was our first holiday in Cyprus which is a beautiful place. We had the most amazing holiday but will never return to this country until this shambles of an airport is sorted out. How many tourists will this country loose due to the airport chaos. Its about time that Thomson got their act together and stopped sending so many flights through Paphos Airport.
Experience At AirportDeparture Only
Date VisitApril 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"left standing in hot sun"

(United Kingdom)

Arrived 30 March 2016. Left standing in hot sun on the tarmac as the immigration hall was full. Well over an hour to pass through to bags which only just started to arrive when we got there. Departure was my worst (6 April), 3hours 30mins from arrival at terminal to boarding aircraft which had to delay departure for one hour. The whole time was spent on our feet queuing, constant announcements calling over PA for last remaining passengers creating even move stress for my fellow passengers. The past reviews show that the airlines, especially Thomson, are well aware of of the pandemonium caused by too many aircraft's arriving and departing at the same time. I will never fly to this airport again or use Thomson airline.
Experience At AirportArrival and Departure
Date VisitApril 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"it was utter chaos"

(United Kingdom)

We arrived at the airport on 16th March for two weeks holiday and it was utter chaos. After leaving the plane we waited outside the terminal building in the blazing sun for at least one hour, eventually on entering the building we were met with queues which then took another two hours to get to passport control desk. Returning home on 30th March we were met with the same problems again, on checking the departure board it stated that between 14.30 hrs and 17.30 hrs twenty four flights were due to depart, which given the size of the airport is laughable. I am all for extra security but the airlines have to take a lot of the blame for being greedy and trying to get as many people through on a Wednesday instead of spreading the load over four or five days.
Experience At AirportArrival and Departure
Date VisitMarch 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"an absolute shambles"

(United Kingdom)

An absolute shambles on arrival on Wednesday 16th March. Dropped off by coach to arrivals and about 5-6 doors open. This all led to a full hall and hundred and hundreds of people filtering into around 3/4 passport control desks. There wasn't any staff to talk to neither any queue management. On departure two weeks later on 30th March, it was much the same. After passing through security the passport checks took just as long. At least there were proper barriers and queue control measures this time to avoid the carnage that was the arrivals hall two weeks prior.
Experience At AirportArrival and Departure
Date VisitMarch 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
no
1/10

"huge queues"

(United Kingdom)

Just a nightmare at Paphos. Couldn't believe we had to wait about 2 hours from getting off plane to get through passport control. Then another hour for our luggage. We were so fed up by the time we got luggage we got in a taxi to take us to our hotel. Goodness knows how long people were waiting before the Thomson coach left. When we arrived there are at least 10 Thomson flights arriving within a short space of time. Huge queues again returning although they were moving and all check in desks open. Altogether 4 lots of zigzag queues. 16 flights departing between 4.30 and 6.30. Will definitely think again before travelling through this airport.
Experience At AirportArrival and Departure
Date VisitMarch 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"it was just awful"

(United Kingdom)

We flew into Paphos on the 16th March. It was a total shambles and very stressful after a flight which had thankfully been problem free from checking in at Birmingham. We were kept waiting on the plane as the pilot explained that there were a few planes all arriving at the same time. When we got off the plane we were kept waiting outside the arrival lounge and when we did get in there it was just awful. No organisation whatsoever, just a free for all with many getting very understandably, annoyed. Nobody seemed to care and then when we did finally get through to luggage collection (after nearly two hours) we then had to wait for the bags - another half an hour at least. Dreadful start to the holiday. Cyprus relies on tourism and if they want visitors then both the airport and the airlines need to get their act together. So many planes arriving so close together in such a small airport is ridiculous. More staff at the airport and space the arrivals and departures out. When we left on the 23rd the arrivals area looked even more congested than the previous week. I felt very sorry for the visitors who had hoped for a relaxed journey to start their much looked forward holiday. I doubt I will return again, after having been four times and really love the island I feel it is a shame.
Experience At AirportArrival and Departure
Date VisitMarch 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"massive queues"

(United Kingdom)

What a shambles of an airport. On arrival took over 4 hours to get through. Massive queues to get through passport control, only 4 of 10 stations open with over 1200 passenger trying to get through. After 2.5 hours stuck there it still took s further 1.5 hours to get our luggage. Coming home huge queue to get through security over 1.5 hours then another hour to get through the infamous passport control. Treated worst than cattle both ways. Loved Cyprus, lovely people, hated the airport and will never return.
Experience At AirportArrival and Departure
Date VisitMarch 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"horrendous queues"

(United Kingdom)

After leaving the plane we were herded into a holding pen for about 15 minutes and then allowed to join the horrendous queues. It took around 1.5 hours to get through passport control. We thought that our bags would be on the carousel, alas no, that took a further 1/2 hour. We were offered bottled water while in the queue, but a lack of information as to the cause of the delay. Apparently there had been several planes arriving at the same time but I can't see how this was a surprise to the authorities. Poor planning would seem the likely culprit. Some tried to justify the delay on the atrocities that had happened in Belgium, but given we had already been through rigorous checks at our departing airports and that I have read similar experiences made by passengers days prior the 22 March this is not a valid reason.
Experience At AirportArrival Only
Date VisitMarch 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"queues were ridiculous"

(United Kingdom)

Arrived at the same time as four other flights, queues were ridiculous. Passport officers were nearly asleep, no line segregation just made it a free for all for several hundred passengers so tempers flared. Took nearly two hours to get onto resort coach. Return was even worse, having booked the lounge for a relaxing drink prior to flight what a laugh, took two hours to get through queues into departure lounge had 20 minutes to get to gate and board plane, even think some people were left behind. Didn't get to use lounge so lost forty quid, now trying to recoup cash but lounge just say they don't give refunds, nice little extra earner for the airport. Have been to Cyprus six times in last few years this was the worst experience I've ever had there or anywhere else in Greece and we have travelled all over Greece, Limassol looking a better bet next time.
Experience At AirportArrival and Departure
Date VisitMarch 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no