"processes are less than smooth"
A Ahmed (United Kingdom)
✅ Trip Verified | Travelled to Palermo over the holiday period. Whilst there has been some effort in improving the airport, the place does feel quite tired at times and processes are less than smooth. Staff generally don't speak English, including alarmingly at immigration which is concerning at an airport which is an international gateway. On arrival, if you are held at immigration expect no explanation why and no attempt at communicating, just silence and a blank stare while they hold your passport and keep scrolling on their computer. Toilets apart from in the major departure halls are old, dirty and not maintained - although the ones in the main departure hall airside are now ok and seem to be regularly checked. The ones through the non-Schengen area are quite traumatic to use and are filthy. There have been concerted efforts to improve and modernise the shopping and food but this remains pretty poor. General shopping is very overpriced compared to the city and the food poor value and of poor quality. You would think as the last point to make a memorable impression of Sicily and also sell the island, this would be a good opportunity to showcase the amazing food the island has to offer and also make the effort selling souvenirs but apparently not. Gate areas are shabby and lack seating. Not the worst airport but not a comfortable or pleasureable airport to go through.
|Experience At Airport||Arrival and Departure|
|Date Visit||January 2020|
|Type Of Traveller||Couple Leisure|