I guess I have only seen the airport from the outside-in having just arrived from the US and going through baggage claim Canada customs and out of the arrivals area. I have to say that ugly and plain really describes the airport. The baggage claim area which is never a highlight of any airport is particularly ugly and mismanaged. The airport is tiny so it shouldn't take one hour to unload a commuter jet's amount of luggage. Really not impressive even for a small airport. There are many other airports smaller in size in N America that are better than this. I agree with another posting above. Isn't Ottawa the country's capital? Shouldn't there be a more impressive Welcome to Canada display.