Ostend–Bruges Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 2 reviews
5/10
No Skytrax Rating
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1/10

"extremely rude and disrespectful"

(Belgium)

Trip Verified | I had terrible experience in this airport. First of all there is nothing, no cafe or shops, nowhere to wrap your luggage. But the worst are the hand luggage control - they may take ANYTHING they want from your carryon, they don’t bother to explain you why they take it, to be honest I doubt that they actually spend a little time learning what is allowed to the cabin and what is not, they just assume that they know (if one of them doubts, he just look at his colleagues and they together decide). They won’t show you any paper or instructions they just take your staff from your bag and say it is a rule. And I am not talking only about cheese (they love to take cheese from tourists, you can see that smile and definitely can say that they enjoy their tiny power to take your things that you spend your own money on), they can practically take anything! Food, cosmetics and more, ones they took my tape). If you dare to tell them that you disagree with them they become extremely rude and disrespectful! They definitely won’t try to find a way to save your property before you come back, because people who use this airport usually leave the country forever and this is a reason why they think they can act so. They know that none of their supervisors will hear about it, they know that the tourists don’t have time to argue about their things, passengers don’t want to have any problems and miss their flight and this is why the workers of the airport can do whatever they want, laugh to your face when you cry about your things that they take. I am curious, does anybody check what is in that blue boxes? Does anyone check what this workers take from people?
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"There were enough places to sit"

(Belgium)

Verified Review | A small airport where you can go from the luggage check-in to the gate within 15 minutes. There were enough places to sit down and the WiFi is good! If you want to eat something before the security, there is a restaurant with enough food (price/quality top!). After the security, you can also drink or eat something. Boarding goes quickly.
Experience At AirportArrival and Departure
Date VisitSeptember 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes