Oslo Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 156 reviews
4/10
No Skytrax Rating
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5/10

Oslo Airport customer review

(United States)

Having to claim your luggage re-check it on another floor where the check-in is often difficult to find and often overrun with people then run through the terminal to find your connecting flight make this airport one of the most difficult I've ever used. I am always worried that I will miss my connection and there never seems to be anyone around to ask a question or to direct passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Oslo Airport customer review

(Belgium)

Connecting from international to domestic is an unpleasant experience in OSL since one has to pick-up bags pass through customs and re-check-in them pass through the security check and then hurry for the gate. 45 minutes is not enough for this even if the airline says so!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Oslo Airport customer review

(Norway)

The usual hub for my travels. Use this airport several times a year. This time I went the last weekend in June and you would expect long queues and waiting time. Not so it all went very smoothly. When the airport gets too crowded it seems the personnel loose their overview on things and everything quickly falls apart with insane lines. Staff usually helpful. Lighting and colors are odd as everything feels grey and dimmed. Why? No decent view of the runways and aircraft coming in leaving. No place for spotters inside the terminal. Go over to the old terminal building for spotting if needed. Shops are overpriced and should be avoided at all times. Pizza Hut overpriced but yummy. First time I went to OSL in 2001 everything was a mess and their baggage system was wrecked. Thankfully much has been improved since then but the colors design and shops leaves much to be desired. No good connecting system you need to pick up your bags and check in again if travelling from abroad and connecting further. Horrible system. Baggage pick up area way too grey and cold.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Oslo Airport customer review

(United Kingdom)

Maybe good for some who have Gold Card Frequent Flyer Star Alliance etc or Travel in Business Class. Economy well that's another story. Not enough machines to check in no order for queuing for these machines. No order for transit passengers using the auto bag drop and general drop off with boarding card and luggage tag. Staff at the airport are helpful but there are not enough staff. Maybe after they expand the terminal and technology moves forward and the average traveller understands this way it could be better but surely there should be some improvement for transit passengers from international to domestic. Time spent there out of the 25 Airports I use worldwide yearly is not nice. Overcrowded and boringly expensive half automated mess with no space inside for peace and quiet.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Oslo Airport customer review

(Norway)

If you have a connecting flight via Oslo airport (from international to domestic) you most likely need to collect your bags and check-in the bags again do the security check and run for your next flight. This is even though you checked in your baggage all the way to your final destination with SAS. Experienced this many times and it is not pleasant.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Oslo Airport customer review

(Norway)

Airport built in famous Scandinavian style. Cost for everything is higher than anywhere else so plan not to eat much. Ground transportation very expensive. Staff are friendly and will help. Avoid this airport if it is not your final destination. That is a logistical nightmare. You will have to take you luggage though customs take a small elevator to the departure level to check your luggage in again. The elevator will not fit a family with luggage so you have to leave your luggage unattended at the lower floor while you take kids up and then return to get luggage.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Oslo Airport customer review

(United States)

Pleasant but quirky. Bit of a free-for-all at check-in not at all well-marked. Kiosk did not work with my credit card. I could never figure out how to avoid walking in the rain from the rental car area. Still the architecture is lovely.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Oslo Airport customer review

(Germany)

On arrival you notice the clear architecture with easy orientation the main corpus belongs to the public area - baggage claims etc and the wings airside are divided easily. The only pity is the absence of a shopping area landside the duty-free shop airside was excellent. Another point is the long way to Oslo city centre which is expensive for foreign citizens to pay.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Oslo Airport customer review

(Norway)

OSL is my local airport and I use it weekly both private and as a business traveller. I have never had a negative experience travelling to or from OSL. The airport is spacious and clean and has all the facilities I would need. Queues are usually no problem. Its more of a concern during summer and the mayor holidays as the amount of travellers increases to almost double. The Airport Express train is excellent always on time and straight from the terminal to downtown Oslo in 19 mins.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Oslo Airport customer review

(Norway)

Oslo Airport has really gone done hill this summer. I travel in and out of this airport about twice a month on business. The SAS self check-in terminals have become overloaded by the increase in summer traffic. They're often out of service resulting in a serious bottleneck as travellers line up with big bags. These kiosks are made for business and frequent travellers and seem to confuse many elderly and foreign travellers increasing the delays. I flew two weeks ago and it felt like in was in Heathrow. For travellers in summer 2011 beware that the Airport train (expensive but usually v efficient) won't run past Lillestrom. You have to get out and use a shuttle bus that will drop you somewhere downtown. The Flybus service is cheaper and more reliable. Gardermoen is suffering from an increase in passenger traffic and hasn't kept up. Previously a very good airport it has really gone downhill in 2011.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no