Orlando Airport

Not Verified | My family arrived at the airport in plenty of time to catch their flight back to the UK only to stand in the check in queue for an hour and twenty minutes and only move a few feet. On trying to do self check in unsuccessfully they asked for help only to be treated very rudely by airport staff. They then went back to the check in queue and again approached several members of staff as there was only an hour till their flight left and again were treated very badly by the most unhelpful staff. They eventually made their flight with minutes to spare my sister who was travelling has MS and is in a wheelchair the stress of her flight home had totally put her off coming again as any stress impacts on her MS symptoms. I'm totally shocked with their treatment especially as MCO is usually excellent with disabled passengers.

✅ Trip Verified | If you have to catch a flight out of here make sure you’re here a day early because you are guaranteed to miss your flight waiting in line through security. Everything is done slowly and poorly with no regards to anyone's time. I will never fly to or from here again, I rather pay hundreds of dollars in Lyft fees to fly into other Florida airports but Orlando.

✅ Trip Verified | This is without a doubt the dirtiest airport I have ever seen. As I wait to board my flight I am sitting next to an ant infestation. There is food all over the ground and no custodial personnel anywhere. Absolutely disgusting. Bathrooms horrifying.

✅ Trip Verified | It's a clean and straightforward airport. A lot of little food places to visit and seating if you need it. However, the TSA staff there is extremely rude. I understand they have to take their jobs seriously however, they do not need to treat us paying travelers like we're pieces of garbage. I'm a young woman traveling alone and I don't need any man talking down to me and you can't even get "thank you, have a nice day," from them. They were extremely rude about the mask I wore and told me to put a real mask on, even though it covered my mouth and nose. The mask I wear is an alternative for my asthma and how I am able to comply with it where it's needed. Meanwhile there were people walking around with none on at all so I don't even want to hear it. Maybe you need to train your people in common courtesy to others to make it a more pleasant experience while you're there. Glad they keep it clean and tidy, but seriously, get your security acting right with the paying customers who are supporting their paycheck.

Not Verified | The lady pushing the bins into the scanner was beyond rude. As I thought the bin was stuck, not that she purposely pushed it at an angle, I fixed it and she picked it up and slammed it back down to back to being at an angle. If I saw this is how she wanted it you think I would I fixed it? No, I would’ve left it. This lady needs some sunshine from this so called sunshine state. We get it you’re busy but the other workers were pleasant and joked around. The same worker also stated what you don’t care about your belongings? As they’re motioning for us to go through the scanning. Well if our items were pushed through and not held for so long we would’ve been fine. Maybe we will be driving to Florida next time.

Not Verified | TSA was super friendly and quick. I lost my Apple Watch during security check, my own fault. I panicked and TSA helped me and looked with me for my watch. They gave me an number to contact them and and fill out forms online. I got a call back the same day and they told me the great news that they found my Apple watch! I am super happy with their quick response and customer service!

Not Verified | Very fast security. Staff could be friendlier and more clear with their directions. Bathrooms weren’t very clean. The chipotle ran out of almost everything. Not bad service but it could be better.

Not Verified | What an awful airport. The TSA was fine however the layout, sanitation, seating, is awful. For being the happiest place on earth I would say don’t bother. Disney, Universal, Sea World all need to step in and force this city to step up their game. No cold drinks to buy, luggage takes for ever to get unloaded, bathrooms broken, dirty and sinks not working. With the amount of money coming through this airport. There is no reason not to elevate. Shame on you Orlando. Take care of your travelers.

✅ Trip Verified | I have come and gone from this airport for many years, l haven’t flown for a couple of years because of Covid. In July of 2021 l visited my son for a week. I flew Frontier from Rochester to Orlando which was just fine but the experience back was less than pleasant. The staff at the airport seemed to be trained in inconsiderate customer service. They’re rude and crude for the most part. I will say that the gentlemen that checked me in at the Frontier counter was very pleasant. He was THE only pleasant employee l experience during my 2 hour stay in the airport. The worst thing l encountered is that airport gate 16 smelled liked urine no matter where stood or sat. I feel that this is the one airport that should be setting an example for our nation since it is the number one vacation destination. Get it together Orlando! There is no need for the dirty smelly airport!

Not Verified | Very rude TSA. Not 1 person I encountered was nice! Traveled with many family members. On the way to security checkpoint, 1st TSA encounter: was yelled at while I was with my two young children (to walk shoulder-to-shoulder side by side: difficult to do when 1 child was in a stroller). 2nd encounter near check point was told to scan my tickets with another very rude TSA worker who called me back as I was about to walk to get a body scan, he was upset and had a very mean/annoyed facial expression. Again yelled at: “who are they!” I replied “my children Sir, I scanned my ticket sir”. 3rd Encounter and thankfully the last! I had to dump my sons water from his bottle at a close trash bin (didn’t happen at JFK airport where I’m originally from as the TSA there was friendly and performed a test to check the water, lady smiled and I was on my way). Had to throw away a plastic spray/sip bottle that I was unaware contained approximately 1 ounce of water. I asked if he can just please allow me to dump that water out as well and was told “No, it’s too late” but he let me dump my sons water from his bottle. I was totally confused as I watched him confiscate it. He then checked my sons backpack and took his 4 oz unopened juice box and tossed it! As I said before I was traveling with many other family member and other children who were all able to keep their juice boxes from another TSA worker a different line. Worst experience of my life traveling through Orlando Florida airport! And I’m from NYC.