Orlando Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 259 reviews
3/10
No Skytrax Rating
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5/10

Orlando Airport customer review

(United Kingdom)

I travel to MCO every year from the UK. I love the feel of this airport but dread immigration! Avoid if you can! I am always surprised at just how long the queues are when everything else at the airport is so efficient and lovely! It never seems to get better (if anything it has worsened in the last few years). As a 31 year old I get fed up and frustrated waiting so I can't imagine what it must be like for families! Even if the immigration staff were friendly and welcoming it might make the 2hr queue bearable however they are unhelpful and rude and almost make you feel as though you owe them a favour for turning up at the airport with no appreciation for the travel time you have taken to visit the area or money tourists and business travellers are bringing in to the local economy. I don't know why the airlines theme parks and businesses don't get together to put pressure on the airport to sort this out once and for all as it must impact their customers. I know a lot of people and UK airlines who are using Sanford instead for this reason! It's actually got to the point where we no longer fly direct - that way you pass through immigration at another airport and walk straight through to collect your bags when you land at Orlando. It's a much better experience although I appreciate this won't be right for everyone. Am travelling via Detroit Wayne County this year for the first time. It has great reviews so am optimistic! Departures and the rest of the airport is great. Could do with more seats eating options and a larger duty free shop once through security but other than that services are excellent. It's a just a shame the immigration experience is enough to scar you for life!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Orlando Airport customer review

(United States)

The problem with Orlando is the market it serves. I'm a frequent global traveler for business and pleasure. I've suffered through Orlando 3 times this year. I know how to navigate TSA checks rental car shuttles etc except at Orlando. Obviously families with small children are the norm. The security lines are long but well staffed. Despite polite efficient TSA staff Orlando security is the worst in the US. Layout was efficient prior to 9/11. Now it's cramped. Biggest fast food and shopping options are pre security. Airport hotel is super convenient. The lobby opens right up to security. You can fly in stay at the hotel and fly home without ever breathing the humid Florida air. Avoiding the Disney hordes is quite another issue.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Orlando Airport customer review

(United Kingdom)

We have been flying to Orlando every year for the past 5 years from the UK. We like the airport but we always dread immigration. Out last visit in January started with an hour wait on the airplane at Orlando because there was no room in the immigration halls to accommodate us. Then we had to queue for a further 3 hours! We are now somewhat accustomed to this chaos and make sure we have food water and a charged ipad to watch a film or two! We are always perplexed with the severe lack of staff available those 3 jumbo's arrive at the same time every week it doesn't take much to work out that more staff are needed! Not a good start to the holiday. Time Orlando sorted it out!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Orlando Airport customer review

(United States)

Excellent. We were re-routed due to bad weather. I travel in a wheelchair. Immediate assistance was available to show us the restroom that my husband could go in with me. The staff were friendly good food choices for our over 3 hour wait.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Orlando Airport customer review

(United Kingdom)

We have been travelling through this airport for the past 15 years. Last summer the arrivals lounge immigration queue took almost 2 hours to get through. Not enough desks open and whilst we waited several shut down even though there were at least 600+ passengers still in the line. Have heard situation is still bad 1 year on. Not looking forward to arriving in June. How can they treat their visitors so badly when they bring so much money into the local economy? When I tried to complain last year I was told there is no one in overall charge of the airport and so I complained on the customs/immigration website. Doesn't look like it had any impact though! When is the local tourism department going to sit up and take notice that this is not the best way to attract international visitors?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Orlando Airport customer review

(United States)

SFO-MCO-SFO. Excellent services and space in all reception areas. Quite the favorite in the USA for me. Outstanding.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Orlando Airport customer review

(United Kingdom)

Spent a couple of hours here on Saturday 30th March. Of the 50+ airports I have used over the years this one and Singapore stand out as by far the best. I rate it because of the space the comfortable seating areas both in the main terminal and in the satellites the range of eating facilities and the ease. Of finding your way around.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Orlando Airport customer review

(Puerto Rico)

SJU-MCO. Every time I go it's always a different experience. I fly with Jetblue and I love the fact that the Wifi is free. Our bags are always delivered on time and we don't have to stand in line so much when we leave is great! I really like the wide variety of shops that resemble those of the theme parks. I like the variety of restaurants to choose from. I never have any trouble finding the gates and terminals because of the ease of access! Everything is so organized in this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Orlando Airport customer review

(United Kingdom)

1.5 hour wait in line after arriving from UK with a tired and thirsty 2 year old child. This was an awful and cruel experience. They know how many people are arriving why can't they improve the system and add more immigration agents? Avoid at all costs until someone fixes this! If you can't avoid it make sure you take some water from the plane to drink there's nowhere to buy anything until after immigration. Such a terrible start to what was a great holiday. Other than the wait the airport is great.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Orlando Airport customer review

(Sweden)

Arrived at Orlando international March 11 2013. There were about a thousand passengers in the long line to Immigration. Only half of the booths were manned. After 1.5 hours 5 of the 10 officers picked up and left bringing the speed to a minimum. Me and many hundreds of other passengers many with small children had to spend 2.5 hours in total standing up in line. This is completely unacceptable. I have travelled to countries like Saudi Arabia and Iran. The Immigration procedure is a lot better in these countries than at Orlando International. My recommendation is to avoid arriving on international flights to Orlando. Better go through a larger airport like EWR or JFK.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no