Orlando Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 176 reviews
3/10
No Skytrax Rating
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2/10

Orlando Airport customer review

A modern relatively comfortable airport. Also extremely busy with many families starting or ending holidays there which adds to the chaos in the check-out lines (lots of overweight baggage on the way out and far too few attendants at least at Delta). After checking in getting your bags weighed etc. you need to take all of your bags to a security area to leave them off for scanning (agents said to just leave our bags and leave which seemed to defeat the purpose of security; also not clear what would prevent one from adding items to their luggage to get around weight restrictions). Security line was relativey quick for us but have heard it can be very busy. Plenty of options for shopping and dining but far fewer once you go through security and take at train to your individual terminal. Returning a rental car can be a bit confusing since some companies have their return facilities next to the terminals (need to walk) and some are off-airport. Worse when we stopped to top-off the tank of our rental car several blocks from the airport entrance and with no price signs outside the station we found only at the tank that gas cost TWICE as much as we had paid several miles away. The attendant explained that the higher price was due to it being "on airport property." Sounded like a rip-off (fortunately we were buying just a gallon). We were in the area of hotels and shops and restaurants but not within the airport itself. We had flown into Jacksonville when we arrived in Florida and would likely endeavor to use it or perhaps Daytona when departing from the area again unless we wee going to be based in Orlando.
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1/10

Orlando Airport customer review

For international arrivald its a complete shambles. Having cleared customs you now cannot take your baggage via the shuttle to arrivals. You have to go through the whole security screening again and then you must place your baggage on the belt for delivery in the arrival area. One hour later the bags arrived on the belt.
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1/10

Orlando Airport customer review

Terrible airport as far as accommodating passengers. They have all the Hotel and Private Limo Pick - Up spaces on Level one way down at the end of the line on both sides. A very long walk if you have luggage to carry. Toward the end of the year 2008 Hotel and Rental Car buses and large vans will have to drop passengers off on Level One and not on Level 3 where curb side check in and ticketing is located. Passengers will be required to walk all the upstairs to the ticket counter. Another long walk with your luggage in tow.
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3/10

Orlando Airport customer review

I worked in Florida for a while and was a regular at the airport! I have seen it where everything is open no delays and everything is quick and goes to plan - I've also seen the complete opposite! As for facilities these are what you would expect in an Orlando airport - generaly a good choice and selection of near enough everything. The terminal (land side) makes for an interesting wander.
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4/10

Orlando Airport customer review

When we arrived from the UK from the back of a 747 I expected a long delay through immigration however I was pleasantly surprised to see all booths manned and the process only took about 30 minutes. However customs randomly x-raying baggage is a new one for me and one or two people were struggling to get their bags on the machine. Departure was good with plenty of choice for food at reasonable (for an airport) prices. Also there was plenty of room for passengers to sit.
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3/10

Orlando Airport customer review

Only 4 out of the 26 available desks for non US citizens (both US citizen desks were open and then closed once the US citizens were processed) were open on arriving into the immigration hall at Orlando. I appreciate there may not be full availability of staff as it was Sunday afternoon but overall I feel this is poor planning on the part of the authorities. There was a group of officers standing in one booth chatting and seemingly indifferent to the melee forming in this hall. They are undoubtedly aware of the number of overseas flights and should plan for pax arrivals accordingly. After a long wait two more desks were finally opened to process more people thus causing a mini stampede. No security search on arrival this time around (I have commented on this previously and wondered why this was). Pax are now permitted and actively encouraged by staff to put their suitcases on the train rather than use their slow belt system after clearing Customs. Orlando has a nice departures area which a wide range of shops and restaurants (particularly landside but airside is good too especially when compared with some other US airports). There are now a wheelchair line and a families line at the security checkpoints on departure. Lines move very slowly.
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