Odessa Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 18 reviews
3/10
No Skytrax Rating
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1/10

"two of our suitcases were missing"

(United Kingdom)

Trip Verified | In Odessa airport two of our suitcases were missing. In the Odessa airport Baggage Service we were told that there were no lost luggage delivery services at UIA. The only way to reach or leave the Odessa airport is by taxi as there is not a bus / public service to there now. So we had to pay for a taxi plus taxi waiting time. But on UIA site we can read: As soon as your luggage is found, we will contact and inform you about delivery.
Experience At AirportArrival and Departure
Date VisitOctober 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"an absolute insult"

(Netherlands)

Not Verified | As we speak, the new terminal is only used for arrivals. Departures still go through the old, dated terminal. My first complaint is that there are no baggage trolleys at the parking place. Very uncomfortable. My major complaint is about how departing passengers are transported to their waiting aircraft on the platform. A bus waits outside the gate and is so crammed with passengers that I worry some elderly people or children may become unwell, especially in the summer heat. A second bus is waiting behind. It's an absolute insult to passengers that this second bus is rarely used. Odessa Airport, you are treating passengers worse than pigs.
Experience At AirportArrival and Departure
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"queuing times are good"

(Czech Republic)

Trip Verified | Firstly poor info: there is no airport map/plan nowhere on internet let alone on their web site. The good info should also include that the trolleybus 14 / minibus 177 works from 5 till 22. So the airport is OK and the queuing times are good. At the arrival one waits up tp some 15 min if there are no other plane's passengers coming. The taxi people are annoying but bearable. The airport is practically in the outskirts / suburbia and well communicated by minibus also one can walk some 25 min to the nearest tram line 10 if they wished. [trams work till 2330]. There is a 24/7 kiosk with food and drinks plus a freezer with icecream. Several exchange offices rates are a bit worse than those of the city centre. [27.50 vs 28.90 per euro]. No shopping in departures is rather a pleasant surprise.
Experience At AirportArrival and Departure
Date VisitJuly 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"A truly awful airport"

(United Kingdom)

Trip Verified | A truly awful airport, old metal seats in departure lounge number 2, disgusting toilets that stink. The whole building is old small and not fit for purpose. The ground staff are over zealous on hand baggage size, one guy actually carried a tape measure and small scales to catch passengers out. My bag was the same size and weight as the outward trip, the airline staff at Kiev Borispol had even seen and said yes it's fine as hand baggage. Not at Odessa departure terminal. So £48 charge later and would I fly there again - no way. Yet the arrival x terminal is very modern in fact it's still being finished off. Just knock the old terminal down think 1950's design because that is it.
Experience At AirportDeparture Only
Date VisitMarch 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"WiFi is unreliable"

(Germany)

Trip Verified | Arrivals to “new” terminal, departures from old one. Heavy congestion could be at customs, especially if there are >2 flights there at the same time. WiFi is unreliable.
Experience At AirportArrival and Departure
Date VisitFebruary 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"number of seats are not sufficient"

(China)

Trip Verified | This airport is called an international airport, but in general it only matches a 1970 Soviet local bus terminal standard. The building is old-style and dirty, the seats are arranged in a very awkward way and the number of seats are not sufficient. No air-conditioning before the security check, WIFI signals are very weak and unstable, meanwhile in a very slow speed. Electronic boarding pass is not allowed so everyone has to go to the counter to check-in. The staff there are rude and do not really want help you, they can speak very limited English. There is almost nothing after the security check, a very shabby bar only. Odessa International Airport is the worst airport I've ever experienced. I will not come to this place for sure.
Experience At AirportArrival and Departure
Date VisitJuly 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"excellent welcoming courtesy"

(United States)

Trip Verified | Infrastructure lacking, excellent welcoming courtesy. Plane from VIE landed on the one runway, turned around, and taxied to a parking area, from which we descended staircases promptly rolled up to the front and rear doors. This airport does not know the concept of "gate." We walked to a huge barn of a building and all joined the line of non-Ukrainians. At this point, some passport control official undertook a mental exercise called "thinking" -- let's open the other line (for Ukrainians) for these passengers. That immediately cut the wait in half (my wait was 4 minutes). The passport official who stamped my passport smiled (note to US CBP agents: that's when the ends of the mouth go up) and said "Welcome." Then enter the other half of the huge building, with a currency exchange, a clean bathroom, and not much else. Overeager taxicab drivers were in abundance, but I (and many of us) took the Viking bus to our river cruise ship.
Experience At AirportArrival Only
Date VisitJune 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
3/10

"new terminal but old rules remain"

(Ukraine)

Not Verified | They opened a new terminal but old airport rules remain. Like airport entrance door closed! Even in Ukraine, haven't seen such idiocity in any other airport. As we landed on December 20 and got out of the aiport bus, we stopped near closed entrance door and stayed there in cold for at least 10 minutes. People were amazed and couldn't understand what is going on, since there was nothing to do some started smoking. An airport employee started yelling that it is not allowed. We asked if at least standing is allowed. She said yes, standing is allowed but not smoking. She also announced that she informed about our bus arrival and she's standing there much longer than us without smoking. And accused passengers in having no patience. Annoyance from the very first steps on Ukrainian land. Welcome to Odessa. When we finally got in, we waited forever in border control lines and then for our luggage delivery. Border guards were all over armed and watching us like we were not travellers but some criminals. With a few airplains a day in that airport they manage to do everything way too long! New terminal was cold just like the old one. Toilet cabins had no hooks to hang a purse and toilet paper was on toilet cleaning device instead of normal place.
Experience At AirportArrival and Departure
Date VisitDecember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"most horrible service I have experienced"

(Ukraine)

Unverified | The most horrible service I have experienced. Staff are rude, ambience is stressful and not organized. Even domestic flights seem like a nightmare as staff do not know how to be professional and organized. Big attention to people who will travel from October 2017, if you don't have a printed ticket the airport has a right to charge you 20$ (which is ridiculous). How is it possible nowadays to charge for what you have already in the system.
Experience At AirportDeparture Only
Date VisitAugust 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"it doesn't get any better"

(United Kingdom)

I travel for business every week, so clock up a few miles and experiences along the way. 3rd time through Odessa and I can say it doesn't get any better. The airport is tiny and you would at least hope their process and procedures would be top draw. Well, you would be wrong. Poor process compiled with staff who don't give a damn about the pain passengers are suffering just makes it the worst airport I have been to. The staff don't realise they are in a service industry, so do not smile and are surly and rude. How can Kiev get it so right while this big holiday city airport can't. 3 times I have had to experience this coupled with the poor Turkish Airlines service, that means I missed my connection today and write this from my hotel room in Istanbul. Honestly, I would trust these people to run me a bath, let alone an airport.
Experience At AirportArrival and Departure
Date VisitNovember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
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