Nuremburg Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 18 reviews
6/10
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1/10

"Extremely ignorant staff"

(United Kingdom)

Trip Verified | Extremely ignorant staff particularly a female on the gate. She was the cause of patient passengers awaiting an explanation becoming upset and feeling mistreated. She waved her finger in one person's face. She 'shoed' another passenger away with both her hands. She stood with her arms folded grinning. Her manner is appalling and perhaps would be more suited in a prison. The gentleman on the desk downstairs however was the complete opposite. He was understanding and compassionate. The row of employees downstairs knew who I meant when we mentioned this female to them. 'It is not the first time' was one comment. Another passenger has witnessed her vile behaviour on a previous trip. This one employee is the reason I will never return to Nuremberg airport. The security process was good. The food was very poor. No warm food just sandwiches and pretzels. The airport was clean. Transport to the city was quick and easy.
Experience At AirportDeparture Only
Date VisitFebruary 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"customer service is not for them"

(Germany)

Not Verified | Public transportation to and from the airport is great. Easy access to the city center and local attractions. However, the employee’s that work at the gates are by far the rudest I have ever encountered as a traveler. If the job is that stressful then maybe customer service is not for them. Carrying on a personal conversation while passengers are trying to ask questions about the gate or delay times of a flight is probably not the right thing to do.
Experience At AirportDeparture Only
Date VisitDecember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"always a good experience"

(Germany)

Verified Review | It always a good experience to fly from / to Nuremberg airport, because you have short ways. It is connected with the metroline U2 so you are in 15 minutes at the city centre. You can eat some local stuff. The staff is friendly and helpful. The most important to the end - WI-FI is free.
Experience At AirportArrival and Departure
Date VisitJune 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"passport control has room to be improved"

(Germany)

Update to the review 5 years earlier: Since more than one year the new security check between the Terminal 1 and the Terminal 2 is now in operation and has improved the security check in respect of speed and capacity. Since I had some flights last year to Turkey I have unfortunately to confirm that the passport check at Nuremberg airport is a nuisance. It was opened late and the waiting area in front of the check is small and uncomfortable. The check is slow and the personel at the check can easily improve in friendliness and speed. Since most flights to/from Nuremberg are in the Schengen area, this is a minor item. In summary: the airport is still efficient and fast. Security check improved, passport control has room to be improved.
Experience At AirportArrival and Departure
Date VisitJanuary 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"had a good experience"

(Germany)

Verified Review | We flew in Nuremburg once and had a good experience. The airport is not too big so that there are no long walks to the exit and it is connected with the public transport network of Nuremburg so that it is cheap and fast to get to the city center and most of the hotels in town.
Experience At AirportArrival Only
Date VisitOctober 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
yes
10/10

"easy and uncomplicated"

(Germany)

It's always very relaxing to fly from / to Nuremberg. It's a really small airport, but everything works so easy and uncomplicated. You can get there easily by train (a subway station is directly in front of the entrance) or by car (you can park just 1 min walk away), check-in is very fast and boarding, too. There is no shopping and not that many food options, but when you just want to get relaxed and easy from A to B, it's perfect. And the staff are nice, too - even the security staff is always good-humored. More airlines should use this airport.
Experience At AirportArrival and Departure
Date VisitOctober 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

Nuremburg Airport customer review

(Germany)

Due to the relatively low number of flights planes don't have to wait circling around in the air or on the tarmac. The airport itself is perfectly connected to the inner city and the central station (trains from there take you to Munich Würzburg and Regensburg in about 1 hour to Frankfurt and Stuttgart in 2 hours) by a 12 minutes metro ride. Passport and security checks as well as baggage handling are a breeze. Staff is very friendly and helpful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Nuremburg Airport customer review

(Germany)

Very traveller oriented and conveniently laid out airport. Short check-in times and quick check-out possible. Glad it is my home airport even if long term destinations need changing at another larger airports like Frankfurt or Munich. Highly recommended!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Nuremburg Airport customer review

(United States)

Nurnberg airport is very small but surgically clean and very German in its excellent efficiency. There is excellent linkage to rail and ground transport. The terminal is small and can therefore become overcrowded during peak travel times. The food/drink/retail options are not much to speak of in terms of number or quality so this is not an airport to linger at before departure or after arrival.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Nuremburg Airport customer review

(United States)

NUE is a small airport with excellent public transportation links to the city center and German railway network. It has clear signage and sufficient shops with newspapers and food/drinks. Some of the gate areas however can get quite crowded during peak times. Overall a very pleasant airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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