Norwich Airport

Not Verified | Just had to leave this review. on 17th May returned from Rhodes and my flight was delayed two hours. Just after midnight left baggage reclaim to go to my car. I had a flat battery and was unable to get into my car. It was exceptionally cold and all I was wearing was shorts and a tee shirt. I returned to the terminal where I met the staff at the parking desk. At this time the terminal was empty and they were locking up. The staff came out and helped me gain entry to my car but I had a two hour wait for the Green Flag breakdown. The staff waited with me almost an hour and had to go home leaving me alone in the car park freezing cold but not before he returned to his office made me a hot cup of tea and brought it to me in my car. A beautiful act of kindness and one I will never forget.

Not Verified | The security staff at the metal detector were rude and disrespectful and seemed to enjoy humiliating and embarrassing people; they did not ask if you were suffering from any serious health conditions. They lacked respect and had been poorly trained. Ghastly, stressful experience, as it deeply upset my partner, who having recently nearly died from heart problems and having undergone a heart op burst into tears! Awful experience as the security guard put them through a ridiculously long and drawn out inspection - all in public view. The exec lounge was a joke! No breakfast items and no gluten free options. Coffee was cheap and nasty. £40 for two vile coffees! What a rip-off! Worst ever. We will never step foot in this airport ever again, despite living 16 minutes walk from the check-in! Never!

Not Verified |  Where do I start? I travel with a folding mobility scooter. I usually fly out of Stansted with no problems. But the staff at check-in did not have my scooter registered with my ticket, they said it was the first time they had to check in a mobility scooter. After a long procedure, they finally got me checked in with a lot of help from me. Next was security. As I had no check-in luggage I had my toiletries in a plastic bag in my cabin bag. I was rudely told that my plastic bag was not the correct size. I said that unfortunately, Tesco does not supply airport plastic bags. She just scowled at me and produced a plastic bag that was a little smaller than mine and said I would have to take my items out of my plastic bag and put them into the other plastic bag. Unfortunately one of my items would not fit, the deodorant, which she said I would not be able to take onboard. Finally getting through the security I saw a convenience shop and popped in to buy some juice, I then noticed a shelf of travel-size toiletries, so I bought deodorant and just to stick it to the airport security I also bought some hand cream. I put all the items into my original plastic bag and boarded the plane. On my return flight, the security at Amsterdam Airport did not even bother to question my larger-size plastic bag. The security staff at Norwich Airport has this inflated sense of their own self-importance. I had booked a taxi to pick me up on my return and as it was raining I wanted inside the airport terminal until I received a text from the taxi letting me know he had arrived. I walked out of the terminal but could not see my taxi. I walked back inside and asked the girl in the office where do the taxis pick up and was told I had to walk down to the car park. After paying that 10-pound airport improvement fee I had to walk down to the car park in the rain? absolutely appalling! The only reason I flew out of Norwich Airport was because I was going on a short holiday to Amsterdamt. Worst airport in the world and I have traveled through airports in developing counties

Not Verified | Great experience using Norwich airport. Efficient and cheerful check-in personnel. Compact WH Smith outlets land and airside. Fast, friendly and helpful security people. Sweet little duty free. Great hot/cold snacks/drinks areas. Lots of seating with airfield and runway view. Downside was no ‘development’ fee spent on arrivals. Walk from aircraft (hoping it’s not raining) then queuing under draughty, plastic-covered outside waiting area before clearing customs. Not good. TIP: On arrival, phone whoever is picking you up to let them know you’ve arrived. it’s best if they wait for you away from the airport. Most planes arrive late so the 30-minute £3 parking fee becomes £10.

Not Verified | I fly from Amsterdam to Norwich and back regularly. The airport is always a breeze. Check in never has a queue, security never has a queue. You can arrive 30 minutes before a flight and it's never a trouble. Staff are nice and friendly. There isn't a massive selection of things to do airside, but you wouldn't expect there to be. The development fee is bizarre, but certainly not unique to Norwich. Go to a small airport, get a small airport experience. Norwich appears well run and is always a pleasure to fly through. If you want a big airport experience, go to a big airport. I'll happily take shorter waiting times and friendlier service and stick with Norwich.

✅ Trip Verified | Poorly organised and limited airport with backwards practices. The first issue is that the long stay car park is not signposted, you are funnelled into the short stay with no way to back out and the contact on the exit barrier then acts surprised at your mistake, even though others were doing the same just for the short time we were there. Next is a 'Development fee' that all adults are required to pay on check-in at around £10. I was aware of this before attending but it feels like a rip-off as there are no modern amenities to speak of - it's the sort of scam you expect in a banana republic. We had to wait 9 hours for a replacement aircraft as ours had a technical fault and, although this is not directly the airport's fault, I can't help wonder if the issue could have been dealt with at a better-equipped airport? There are lots stories about the issues caused by the fact the airport closes over night. Our return flight was affected by this, not because we travelled late but because a delay to our aircraft because due to this from the early morning where it had to divert to the midlands! Then final point and the one that left the bitter taste in my mouth (and the reason for this review) was that when I went to leave the (prepaid) carpark, 3 hours late because of our delay, I wasn't allowed to leave until I paid a £15 fee for the overstay. With the fact I paid them £100 for the parking and the development fee, this felt like daylight robbery and the man on the barrier intercom simply told me it wasn't his problem and to contact my airline. Overall a poor show Norwich. Stansted is slightly closer for me and friends laughed when i said I would try Norwich - that it would be backwards and not fit mof the modern age, unfortunately you proved then right!

Not Verified | August 2022. I swore never to use Norwich airport ever again after using it in Sept 2019 but, because of the chaotic departure experience at Gatwick earlier this year, my partner has sworn off using Gatwick so that leaves us with Norwich - which I’m dreading. Where does the airport development fee go? Straight into the pockets of the owners? It’s certainly not used to enhance passenger experience. No shop landside, expensive and minimal range of refreshments airside. Upon arrival airside, passengers are still expected to wait in a draughty, open-ended bus shelter outside the building before clearing customs. That is just an insult. Norwich, a beautiful city, deserves more than this travesty of an airport.

Not Verified | Was disappointed as we had a delay coming back from Turkey, and on arrival we were told to stand back from the carousel to collect our luggage, as the KLM flight that came in after us had priority. We saw parents with young children and babies having to wait an extra hour which is beyond a joke, this is very disturbing and should not be allowed to happen.

✅ Trip Verified | I cannot believe that in these times there is still no retail outlets available at Norwich. And now on top of a £10 development fee, which is never developed, they still wont open any retail there. Whilst I appreciate covid has made some issues, Aberdeen was back in lock-down and still opened there duty free/ retail so magazines, drinks etc could be purchased. Some people are sitting for several hours and cannot get anything, I don't think I've ever seen an airport like it!

Not Verified | Staff extremely rude, everything very expensive, had to pay the £10 development fee but could not see any changes since I last used the airport a number of years ago. Thought that I would just see if there were any improvements since I last flew from there but unfortunately not. I regularly fly from Stanstead,far better Airport and far cheaper.