✅ Trip Verified
| The airport is just as disgusting as it has always been but the Department of Transport, the CAA, or whoever, really could and should do something about the appalling inefficiency of security at the airport. Normally people write about how rude and primitive the security checks and checkers are. This time though they got themselves completely flummoxed this morning with a TUI flight and the KLM to Amsterdam. They simply were not processing the pax through the screening gate. It was not that there were too many pax all at one time, it was simply because security wasn't doing the job. Everything had to come off and out, as usual, no up to date equipment for Norwich in spite of the £10 charge and then a line of about thirty of us waited to get through the gate. We waited for about twenty minutes in the line for the scanner. That's slow, really slow, even densely slow! The result was that either the KLM was going to be delayed or that security had to ignore yellows and instead check reds only. I stress, this was not because of the mass of passengers. There wasn't a mass of passengers, just a normal sort of line of us waiting patiently forty five minutes prior to departure. It was all entirely due to the inefficiency of the people operating the security channel. Check the cameras, view the jam. There are, incidentally, now two scanners at Norwich. One stood miserable all the time this was going on. Perhaps they didn't have the staff to man both scanners but someone knew the night before that there were two flights going out within five minutes of 06.00 the next day. Norwich airport invites the travelling public to conceive of Norwich, Norfolk and East Anglia as a deprived area of dismal mediocrity. Norwich airport security needs a new sheriff in town and a whole bunch of new deputies. PS: I have no idea what the revenues from the duty free shopping are but it's so shoved in your face immediately after security is over that I would be surprised if anyone ever did feel inclined to open the purse strings after the experience they've just had.