Norfolk Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 6 reviews
4/10
No Skytrax Rating
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7/10

"always a pleasurable experience"

(United States)

Verified Review | I have been flying out of/into Norfolk airport my whole life and have always had a pleasurable experience with it; this time was no different. The Southwest check-in agent was very friendly, as were the TSA employees at the checkpoint. My bag got flagged as a possible explosive, but luckily they figured out it wasn't. A major plus ORF has to offer is its new bathrooms, which were installed less than a year ago. These are sleek, modern, and well-maintained by airport staff. The terminal itself reflects the era it was built in, with smaller windows and lower ceilings than, say, SEA. Instead of inducing claustrophobia, though, it gives the entire a building a more "cozy" feeling. New seats at the gates with electrical outlets are also a major plus, allowing you to charge your phone while you wait for your plane. One downside of Norfolk International, though, is the WiFi. It is very hard to connect to and hardly works. Aside from that, though, this is a small, practical, no-frills airport that is impossible to get lost in and is located near the Norfolk Botanical Gardens (another positive).
Experience At AirportDeparture Only
Date VisitSeptember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"airport is dirty and falling apart"

(United States)

As someone who's travels constantly for business, Norfolk Airport is honestly the worst airport I have ever been through. I have traveled through here well over a dozen times and not once had a pleasant experience here. The ticketing agents are rude. The TSA are frustratingly incompetent. The airport is dirty and falling apart in many areas. If you have any other option of airports I suggest you use it.
Experience At AirportDeparture Only
Date VisitNovember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

Norfolk Airport customer review

(United States)

This airport was dirty and dilapidated. The terminal I was in was in the middle of an update, but they didn't do much to try to make it look okay in the interim. There are very few food options (for some reason they are all outside the terminal so, so you'd have to eat before going through security if you want something edible. The person who gave me my lackluster bagel was very rude and mumbled the whole exchange. The prices at the food places are even more exorbitant than expected. The check-in, arrivals, baggage claim, and security were mostly fine, but once you're passed security, don't hold your breath for good service.
Experience At AirportArrival and Departure
Date VisitJuly 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
4/10

Norfolk Airport customer review

It is a second tier (non-hub) airport so traffic is lower. As others have noted it is surrounded by a botanical garden so the setting is beautiful. Recently all of the food options were significantly upgraded. Security moves quickly and efficiently. The arrivals area is large and conveniently located next to the parking garage for a quick departure. Rental car counters are right in the arrivals area. Which brings me to the only negative -- waits for checked baggage are noticeably longer than almost any other airport. Figure on a minimum 30 minute wait. Would recommend getting your rental car while you wait on your bags.
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Norfolk Airport customer review

Over the years have had the pleasure of travelling through this airport surely the best planned facility of it's size anywhere in the world. Maybe all would-be new airport planners should pay Norfolk a visit to see what a well designed airport should look like; and that's not even mentioning the surrounding beautiful botanical gardens a very pleasant change from the usual grimy industrial areas adjoining most airports.
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Norfolk Airport customer review

Norfolk International Airport (ORF) in Norfolk Virginia is one of the best airports that I have flown into or out of in the past year. The airport itself is set in the middle of a beautiful botanical gardens. It is great to wonder through the grounds of the gardens if you have several hours to kill between connections. The airport has a variety of resturants that are very reasonably priced and the food is excellent. Access into and out of the airport is easy. Parking is great with a well lighted attached parking garage. The new arrivals terminal which was recently completed is huge and baggage retrieval and rental car pick-up is a breeze. The only thing lacking at this airport is direct access to the Interstate highway system. After leaving the airport property you have to travel through a residential/commercial neighborhood to gain access to the Interstate.
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