Nice Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 103 reviews
3/10
No Skytrax Rating
Sort Reviews by :
Show
1/10

"unprofessional and rude staff"

(France)

Trip Verified | Very unprofessional and rude staff. The staffs were impolite and not willing to provide basic info on flight. They have lost my luggage and I have a little hope to get it back soon as several flight already flew from nice airport to my destination and I have no status. I saw one of the staff shouting at business class clients. I have never experienced such behavior in any airport i have been so far. The airport is in a desperate need of good management and some training on customer service.
Experience At AirportDeparture Only
Date VisitAugust 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"men's room a health hazard"

(Netherlands)

Not Verified | The men's room was a disgrace and a health hazard. No toilet seats, dirty walls, toilet paper dispenser seemed to require special training. Joe's coffee bar serves poor sandwiches at upmarket prices. Good thing they give you the calorie-number. Bad thing they can't be right for the flimsy cracker they pass for a Joe's Club Sandwich. Give me an Italian train station any day of the week, better, cheaper food and without the marble-floor pretence. The security guy saïd he didn't speak English and scurried off. Sorry, Nice.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"recently the experience has become horrendous"

(Monaco)

Not Verified | I have been using Nice airport for the last 20 years and has always been a pleasure but recently the experience has become horrendous. Departure flight - Unable to check-in luggage until 2 hours before which does not leave enough time to get through all the queues. I had speedy boarding with the airline but the regular queue was faster. Security queue wasn't too bad on this last trip but is now situated at the opposite end of the airport to check-in so not very practical as you have to cross the entire length of the terminal. Passport control is where it really becomes ridiculous, just 2/3 people checking passports of hundreds of people, queued for almost an hour here, luckily we had gotten to the airport early. Tensions were mounting as people who were close to missing their flights were trying to push in. Used to be able to take my time at Nice airport and hardly queue, this last time had to queue for the entire 2.5 hours I was there. Have had the same experience the previous 3/4 trips so something has gone seriously wrong. Arrival - Already arrived an hour late (nothing to do with the airport) at 22.00. Staff shortage so had to wait 20mns on the plane, then when we finally got to the terminal had to wait an hour for luggage. When I asked someone for information the airport worker could not tell me anything saying that offloading the luggage was down to the airline and nothing to do with the airport. Unfortunately Nice is my closest airport, so I do not have the choice but to use it, otherwise I would never fly from/to there again.
Experience At AirportArrival and Departure
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"really unfriendly"

(Finland)

Trip Verified | My husband was operated in Nice and a week after the operation he was allowed to fly home to Finland. We had Business class tickets and requested for assistance and a wheelchair. Before check-in started a kind person told us not to queue, and to go first in line when check-in starts. When check-in started, there was very quickly about 10 persons in front of us. My husband went to talk to the person at the priority-desk about assistance and she asked my husband to take his place in line. When it was our time to chek-in, she called assistance and said it would take about 20 min. to get a wheelchair. I asked if this could be speeded up since my husband had already been standing for a long time and was in great pain. The woman at the desk said she could not help. About 30 min later the wheelchair was still not there and we were the last ones standing at the check-in point. I went to ask if she could speed things up. The answer was really unfriendly, she was not in charge of wheelchairs and she would not call and speed things up. I pointed out that my husband has had a big operation a week ago and we needed to get to the lounge to get him lying down for a while. She laughed and told her co-worker about our wishes and they laughed. I asked for the woman's name, and she told me I don´t need it for anything. 15 minutes later we started walking through security-check and to the lounge. As we walked away the check-in person end the woman next to her laughed at us. I have never experienced anything like this. We had business class tickets! The personnel at Infinity lounge were really nice though! When we arrived in Helsinki assistance and a wheelchair was waiting for us at the door, as it should be.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Avoid if possible"

(Portugal)

Trip Verified | Hate them. They took soft cheese I bought as a souvenir for my mom. Careless. Dirty bathroom and dirt on the floor, not even signs for the toilet. Avoid if possible.
Experience At AirportDeparture Only
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Arriving was a mixed experience"

(United Kingdom)

Not Verified | Arriving 9pm with my wife in wheelchair was a mixed experience. Very nice guy met us with wheelchair and took us thru system to bus stop for shuttle to T2. Got off bus, no signs to. Car hire desks Then what is a massive walk for a person with poor mobility. Worst access to car hire area I have ever seen and all in a newly designed terminal. Enterprise staff helpful and apologising for terminal design.
Experience At AirportArrival Only
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
2/10

"one of the noisiest airports"

(France)

Not Verified | Nice Airport is unfortunately one of the noisiest airports I know, and I'm not talking about the sound of planes, but noise pollution inside. Forget about working or listening to music. Where modern airports have cut down on noise pollution by stopping constant microphone calls for passengers, boarding, and various announcements, Nice has periods of time where it's virtually non-stop. Plan to spend as little time as you can there, it's straight out of the 80s in terms of noise management.
Experience At AirportDeparture Only
Date VisitMay 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"treat people like junk"

(Spain)

Trip Verified | On the arrival time, all passengers be placed on a bus to the customs control. I don't know about the reason of do a customs control, because my flight comes from the European union, and this doesn't needs any customs and border control (a flight between Barcelona and Nice). This custom control takes around 2 hours. It's there just 3 police controls for all the passengers of my flight (and others flights rear me). There's any kind of information about the reasons that them do a customs control for flights between the European union. Also, the room has any kind of comodity (such as wifi, a toilet or some seats). All the people (including childs and high-aged persons) stays on feet, with many people and on a smaller room. Until the more than 2 hours of waiting to pass the border control (the cop takes me as a Italian citizen, so i'm from Spain), the baggage claim room does'nt appears any kind of information about the belt to take my checked bag (for just the 2 hours of waiting of the border control). Also, the Easyjet staff didn't knows anything about the belts of claiming the luggage of each flight. Finally, another passenger from the same flight from Barcelona says me the belt that I have to take the luggage. On the hall, the bus ticket sales office had just one opened desk. Also, many people has to buy it's bus ticket to Nice city center (or other places), and there's any kind of good organization on this. Also, the woman that sells the tickets, besides being very unfriendly, didn't knows any language that not be french. The bus that takes between the airport and the Nice city center, also to be so expensive (6 Euros just one way ticket) had so bad service. It leaves from terminal 2 on time, and stops on teminal 1, staying here more than 20 minutes, and had fulling over the legal capacity of the bus (the 80% of the passengers stays on feet, after paying it's 6 Euros each passenger). The place to get the luggage it's stays overcharged, and it there thee or four bags one over other one up to 5 stories. On Nice - Cote d'azur airport I had the worst airport experience ever. Amazing that a country like France allows to the airports to treat people like junk.
Experience At AirportArrival and Departure
Date VisitNovember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Nice airport was awful"

(Estonia)

Trip Verified | Our experience of Nice airport was awful. The arrival was acceptable but leaving was another matter. We had a rental car and when returning it the signs to the airport suddenly ceased on a minor roundabout. After a couple of long detours, almost back to town, we realised that the little barriered road off the roundabout was the airport road despite there being no signs. The Terminal shuttle bus from the rental drop off was also difficult to find. Likewise all the airport signage needs reviewing even though I speak decent French. The attitude of airport staff, particularly the security staff, was unacceptable. I am a frequent traveller, but the security was beyond reason (my experience with other southern French airports has been fine). Our travel documents were checked three times, despite it being a Shengen flight. My bag was separated out and my totally legitimate saucisson 'came under suspicion'. But this just gave the security guy a reason to delve through my case and unpack it. He even wanted to take the gift wrapping off a little soft toy for a new baby - managing to poke his fingers in and mess up the bag when I objected. All in all it was over the top. The overall experience was one of rudeness and an unhelpful attitude. Comfort and seating was very limited and the food/drink areas were almost non existent.
Experience At AirportArrival and Departure
Date VisitApril 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"No need for his behaviour"

(Ireland)

Not Verified | Shockingly rude passport control. We wanted to keep family together through passport control, the person greeting us was appalling, attitude was disgusting, our last memory as we leave France. No need for his behaviour, unfortunately nothing will ever come of this.
Experience At AirportDeparture Only
Date VisitApril 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no