Nice Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 117 reviews
3/10
No Skytrax Rating
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3/10

"improve the signage when you leave Nice airport"

(United Kingdom)

Not Verified | Please can someone improve the signage when you leave Nice airport to go to the motorway to Monaco. We always end up going round and round roundabouts, looking for the sign to Monaco/Genoa and end up going through parts of Nice and joining the motorway at a later junction. If we take the train to Monaco from St Augustin Station the signage from the airport to the station is inadequate. Please can the airport management arrange to improve the signage to and from the airport to the station and Monaco. One wonders, does anyone care about the customers at Nice Airport? For example, the BA check-in desk is substandard with unfriendly staff. The whole experience at Nice airport is not a pleasant one, If senior staff at Nice airport read this review one wonders if they are bothered to do anything about it! We live in hope!
Experience At AirportArrival and Departure
Date VisitOctober 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"found this altercation, embarrassing and humiliating"

(United Kingdom)

Trip Verified | I was waiting, with my fellow traveller to board my BA flight on September 22nd 2023. We were hoping to have a glass of wine and something to eat at Bellota Bellota where we usually stop. However this time, there was no one to be seen, I and several other travellers waited for 10/15 minutes to no avail. I walked just inside the area to check if there was a notice, computer, till, wines, food etc were all open and unsecured. I turned by the unsecured opening and an enraged and shouting female demanded what I was doing I explained, she said that there was no one to cover for her and that she was entitled to a break. I returned to my seat and this female came 'screaming' over to me, seated with other passengers, asking if I had photographed her as 'I had no right'. I hadn't. I am an older female and found this altercation, embarrassing and humiliating and not up to the high expectations of wonderful Nice Airport. I have been using Nice since you could walk to the plane!
Experience At AirportDeparture Only
Date VisitSeptember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"rude, borderline aggressive staff"

(United Kingdom)

Trip Verified | Appalling airport. Extremely rude, borderline aggressive staff, who throw your stuff around and scream at you for no reason. Passport control is an absolutely joke, they have one officer for the whole non-Schengen area and you have to queue for ages. No proper food or drink - not even water fountains - just a shabby Starbucks once past passport control and it closes at 10pm so if you a late flight you can just go to hell. Toilets are disgusting. Shops - the lady tried to close her shop while I was still in it. Just ignoring me. Rude. At arrival, there is only one vending machine for the tram which means you have to queue hours to get a 1 euro ticket. Couldn't it be done online or on an app, in 2023? Please. No explanation no signage, car rental is located in the most absurd place possible and everyone around is so damn rude, barely speak a word of English and it feels like they're all just out of prison or something. Avoid at all cost this ridiculous airport.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"poor staffing and long queues"

(United Kingdom)

Trip Verified | I can only agree with all of the other reviews regarding poor staffing and long queues. The lack of staff in the baggage drop and the passport control areas meant that I queued for nearly all of the two hours from arriving till my flight, along with hundreds of other people even though I had fast track boarding passes. I hate to think what other people experienced. I witnessed some people walking to the front of the queues and pushing in, using physical intimidation of generally older people to get their way. There was no-one to manage these issues. It was a completely unsatisfactory and unacceptable situation. To have only two people on passport control to deal with hundreds of people is extremely poor. A number of people around me were late for flights or had to ask staff (when available) to help them as they were minutes away from missing a flight. This was the worst experience I have ever had at an airport.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"have never experienced such poor management"

(Australia)

Not Verified | At T2. Checking in was ok and so was security screening. Walked into the departure area and it was filled with a queue for passport control. I set my stopwatch and 53 minutes later was finally through. The 4 biometric readers were out of action so everyone had to use the human inspection method. I have never experienced such poor management.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"Rude, chaotic, loses passports!"

(United States)

Trip Verified | Rude, chaotic, loses passports! Nice airport is the worst I've ever seen in all my years of traveling internationally. Do not fly out of there. The staff are rude. The check in counters are nothing but chaos. No airline has their own and we spent 20 min trying to figure out which line we needed. A French woman on our flight even said "c'est ridicule". And even once you find your line, the desk people are disorganized and very slow. At security, a man stands at the conveyor belt, shuffling everyone's stuff into other bins and combining different peoples stuff together. You have to be vigilant to watch what is happening. At the end, my son's passport was lost for awhile until some passenger found it. Who knows where. They checked 2 of our bags thoroughly - every inch. The woman was so slow - like her movement was actually barely moving sometimes. She spent 15 min per bag. My husband said "looks like they've hired the sloths here". Took us 45 min to get thru security and the line wasn't that long. Avoid this airport if you can.
Experience At AirportDeparture Only
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"not what I would expect in Nice"

(Netherlands)

Not Verified | Nothing to do. Old airport, looks like some maintenance is needed. Not a lot of shops or seating. Toilets not clean at all. No ventilation in terminal, humid. Definitely not what I would expect in Nice.
Experience At AirportTransit
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"terminal is not intended for stay"

(Germany)

Not Verified | Had a stopover here with a colleague from Corsica (Bastia) to Frankfurt. Since the flight from Bastia was massively delayed (arrival in Nice at 11:00 p.m., onward flight to Frankfurt at 8:00 a.m., so check-in from 6:00 a.m.), it made little sense to book a hotel there. So I tried to spend the night in the airport and get a few hours of sleep, which unfortunately was absolutely impossible due to the staff there. First I was very rudely "removed" from Terminal 2 (that's where I landed from Bastia) with the comment that this terminal is not intended for stay and I was allowed to walk to Terminal 1 with all my luggage (tram doesn't run at night). There I was repeatedly and loudly pressured into going outside or inside, always with the excuse "cleaning" etc. The staff was extremely rude and it was clear that this was purely about harassment, that if possible no one gets to sleep at the airport, as it seems that people don't like that here. As a reminder, the forced stay here was not my fault, but a problem with a flight cancellation. Hatte hier mit einem Kollegen einen Zwischenstopp von Korsika (Bastia) nach Frankfurt. Da der Flug von Bastia massive Verspätung hatte (Ankunft in Nizza erst um 23:00, Weiterflug nach Frankfurt 8:00, also Check in ab 6:00) hatte es wenig Sinn, sich da noch ein Hotel zu nehmen. Ich versuchte also, die Nacht im Flughafen zu verbringen und ein paar Stunden Schlaf zu finden, was leider aufgrund des dortigen Personals absolut UNMÖGLICH war. Zunächst wurde ich sehr unhöflich aus Terminal 2 "entfernt" (dort landete ich von Bastia) mit dem Kommentar, dass dieses Terminal nicht zum Aufenthalt vorgesehen ist und ich durfte zu Fuß mit all meinem Gepäck (Tram fährt nicht nachts) nach Terminal 1 laufen. Dort wurde ich innerhalb mehrmals massiv und mit lauter Sprache bedrängt, mich abwechselnd nach draußen oder nach drinnen zu begeben, stets mit Vorwand "Reinigung" etc. Das Personal war EXTREM unhöflich und es war klar, dass es hier rein um Schikane ging, dass möglichst niemand am Flughafen zum Schlafen kommt, da das hier scheinbar nicht gern gesehen wird. Zur Erinnerung: der Zwangsaufenthalt hier war NICHT meine Schuld, sondern ein Problem eines Flugausfalls.
Experience At AirportArrival and Departure
Date VisitJune 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"rude and abrupt staff at security"

(United Kingdom)

Trip Verified | Awful experience. Long wait times for bag drop with British Airways. Then rude and abrupt staff at security, aggressively showing shouting instructions in bad English. Then to complete the experience longer than a hour queue for passport control. Avoid at all costs.
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
5/10

"not a great experience"

(United Kingdom)

Not Verified | All was ok until passport control. Stood there for an hour. One person checking. Plane departed late as we were missing so many passengers. Also very warm and it was only 8:30am. Has put me off visiting this area again. Have travelled the world - not a great experience. Do better Nice airport!
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no