Newark Airport

Not Verified | I will avoid having to do anything through Newark Intl in future. I live in Brooklyn, but rented a car for travel in New Jersey, picking up from Newark International airport (EWR). It is already a painful experience to get to EWR on public transport where there is only one train an hour from Penn Station in Manhattan on Sundays. The last leg to the rental place is the Air Train which literally takes almost 30 minutes to go from one end of the airport to the other and stops for 5 minutes at each terminal and makes multiple delay stops on the tracks. Why? I missed my return train to NYC as a consequence. I saw many other frustrated travelers as well. When raising this with the customer service attendant at the station she basically smirked at me and told me to leave a review on Google. Her complete indifference was infuriating and amplified a general attitude of complacency which makes having anything to do with this airport undesirable. Do better Newark.

✅ Trip Verified | I have never been treated so rudely by an airport employee for politely trying to ask a question. I'm guessing she treats many people this way but nobody confronts her because they just want to get going. I would probably do the same thing but she and two male employees had just finished boarding a flight to Toronto so when I asked her a question about my gate # she totally snapped at me and I told her "don't speak to me like that", she became even ruder and when I asked to speak to a manager nobody would do anything, the two men stood there while she told them not to help me and I asked them are you seriously going to do nothing? They looked at me and I told them how shameful they were. I'm so disgusted by how I was treated. I took her picture, it was gate B-52. Newark airport should be embarrassed and mortified by some of the reviews I'm now reading.

Not Verified | 2 big issues with Newark Airport Terminal C: 1: The line for the security check was lengthy as the airport was busy however they used the qeue to needlessly walk back and forth amongst other travelers even though half of that time there was not a backup so walking back and forth full speed as others passed by at full speed, needlessly exposing passengers to possible covid from others. 2: lets face it the restaurants are all using an inferior system for ordering and paying. Yes having to click on a qr code for a menu has become pretty mainstream during the covid years. However the system is unable to read a credit card. So patrons have to enter their name on the card, the card number, expiration and security code each and every time the patron wishes to order an additional item. Really? the system can not read a credit card, venmo or other? Time to look to replace the system as soon as possible, this is costing you sales as people are walking away.

Not Verified | I was appalled, and my husband too. We just could not believe that as tired as we were we could not order a meal or a drink without having to use a screen. The worst was when we witnessed an elderly couple asking if they could see an actual paper menue. The employee rudley told them "no, it's not available." The husband tried to pull out his phone from his pocket and I saw how his hand was shaking as if he seemed to have some kind of disorder like Parkinsons. It's elder abuse, we thought.

✅ Trip Verified | I requested a wheelchair to take me to the gate. After nearly an hour of waiting (and nearly missing my plane), and repeated requests, and several people now waiting for chairs, two women appear on the horizon pushing empty wheelchairs and walking so slowly they might have been standing still. Finally she pushes me towards the screening area where there are three lines of people waiting to go through. One line has only one person waiting for the agent to approve their ticket/ID to go through screening. She gets on that line but just as the person in front of us goes through (we would be next), she switches lines that has more people in front of us. As that line goes down and we're about to go through, she switches again to a longer line. And now my boarding time is only a few minutes away. I turn to her and ask why are we switching lines? "Stop yelling at me," is her reply (and no, I wasn't yelling). Clearly this woman's goal is to do as little work as possible. Pretty sure that's the goal at Newark Airport as a whole.

✅ Trip Verified | This is the worst airport I have ever been to. The staff is rude, uncooperative, stupid, and dismissive. I tried to be as pleasant as I could but every single person I spoke with had no idea what was going on and caused massive delays. This was an absolute disaster and I will never come back to this airport again. In 5 different airports in the last 10 days and all of them were amazing except for Newark. It's the worst airport of my life.

✅ Trip Verified | The terminal signage is absolutely lacking. No indication which terminal you are currently in anywhere. Signage for shuttle transport to alternate terminals is literally barely visible and at knee height. Passengers look up for signage and directions not at knee level. Seating areas are filthy as well. Zoom under the seats of the pic I took attached herein

Not Verified | Who decided to create the ridiculous business model for bars, restaurants and food services? The system is an abomination and unjust both to workers and customers. I will not be flying through Newark as long as this atrocity persists. You have $600 ipads placed everywhere which only give a QR code. It is the only way to way to order food and drinks, but internet cannot keep up with the demand. The internet is spotty at best requiring a crazy amount of time to just place an order. And for those customers who can use it, the system lures them into a false sense of security that their food and drink will be delivered in normal fashion. Yet, I witnessed numerous customers wait more than 30 minutes for drinks, more than 45 minutes for food, and then, without orders ever being delivered, have to fight for reimbursement or lose money due to their flight schedule. We cannot tip for good service and in general customers receive lousy service because workers are forced to contend with a system that fosters anger with both customers and workers. Don't even get me started with plastic being used everywhere, creating more harm for the environment. All of this is a cost-cutting measure to serve the wealthy elite who care nothing local workers. I am appalled at such an horrific system that removes convenience, friendliness and expedience. Those at the top approving this should be fired.

✅ Trip Verified | I have just spent a few hours at the airport and am really disappointed at the lack of food, beverage and shopping available. My husband and I had a beer each at one of only two palaces to sit and eat available and it cost us $26? This is an extortionate amount to pay for a beer in a plastic glass. Shocking to think that an international airport has nothing to buy apart from souvenirs. You can’t even try the perfumes on as there are no testers available. Really disappointed and won’t be back.

✅ Trip Verified | I cannot praise the assistance that my husband and I received at Newark Airport highly enough. The wheelchair was waiting for us when we left the plane and our guide accompanied us to get our luggage, through check in for our next flight, through security and to our lounge without a hitch and with cheerfulness. Fantastic service!