Newark Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 420 reviews
2/10
No Skytrax Rating
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7/10

Newark Airport customer review

(United Kingdom)

EWR should be an attractive arrival point in the US. My first impressions were good and it was on a subsequent leisure visit that I was less pleased. We arrived with BA and the immigration hall was light spacious and well manned. Officials were reasonably courteous and baggage handling fair. The AirTrain is there I think more for environmental reasons rather than any kind of customer convenience. It is accessed via a series of obstacles such as elevators which can accommodate only one couple and baggage cart. Although our airside experience of Terminal B had been pleasant enough its landside aspect under extensive refurbishment is pretty grim.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Newark Airport customer review

(United States)

The introduction to the US through Newark Airport is shocking. An obviously unattended bathroom that was poorly stocked was what I found after alighting a flight from India. Luckily the Customs Process moved quickly and efficiently which took my mind off the drab surroundings. Add to that the fee for travel carts that many other international airports make available really put a bad light on coming home. Considering the fees that airports now collect it would seem that as a port of entry we could do better in introducing new visitors and returning citizens.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Newark Airport customer review

(United Kingdom)

Outbound - Belfast-Newark-Orlando the queue at immigration was extremely long. I must have stood for well over an hour and just made my connecting flight. On the return my flight was delayed and I missed my connection and so had to sleep in the airport. The seats all have arm rests so you can't lie down anywhere. Even if you could sleep on the floor you could be awoken by the 'watch your baggage' announcement that was broadcast every 5 mins. The food court was particularly grubby and the shops typically over priced.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Newark Airport customer review

(United States)

I returned from an international flight as a US citizen and the first challenge was figuring out where to go. We were left in an empty hallway with no signs. Customs officers were as rude to the passengers from our flight as most have relayed here. They had an exaggerated sense of importance and an underdeveloped sense of courtesy. Once through customs there was a line forming straight ahead of us we began filing down another hallway into what turned out to be baggage claim. I found my way to the gates and went to Continental's customer service. She refused to look at the boarding pass refused to look up and acknowledge me. As it turned out when the time came to board my flight the numbers did not match what was posted at this gate. There was a new agent there who looked at my pass checked the computer and informed me that my boarding pass had the wrong gate number on it and my flight was boarding at a different gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Newark Airport customer review

(United States)

We took a family vacation with our family friend who is disabled. At each airport where we switched flights they showed up at the terminal with a wheelchair. At Newark airport no one showed up. We realized we were at gate 87 and needed to be at gate 233 with only a 30 min layover. We approached one of the cart services and asked them to transport our friend. The driver responded with "I'm busy. I'm on the phone." So we proceeded on to find a different type of transport. 500 ft away our friend fell before we could find another way. A woman ran over and made an incident report called for a different cart to transport him and explained to us the man who refused to help was a contract service but never disclosed the name to us.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Newark Airport customer review

(Australia)

If I had to choose between JFK and Newark I would go Newark because it is a smaller airport so everything gets done quicker. But because it is a tiny airport the facilities are really limited. No food outlets! so don't turn up 3 hrs before your flight on an empty stomach. The TSA agents are quite rude compared to JFK I've got to say JFK takes forever to go through but the TSA agents are a lot friendlier which makes a huge difference. As opposed to Newark where they yell at you even when you ask them politely "Excuse me m'am could you please..." they yell at you "Follow the diagram!" or "Check the Sign! Don't you understand? Find a sign and follow it!". JFK is completely different you speak politely to the agents and they are polite to you too.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Newark Airport customer review

(United Kingdom)

Flew in from Manchester (UK) on Continental. Arrived at gate at 1425 and was driving away in my hire car by 1515 which was a result of excellent signage a good Airtrain system and Dollar Express. On return everything was very straightforward helped again by good directions and check-in.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Newark Airport customer review

(United States)

This airport is definitely dated by it's inconvenient layout however that is something I can somewhat except due to the change in security measures. The one thing that truly stood out above all things is the incompetence and rude behavior of their TSA staff. I fly several times a month all over the world and this airport by far has the worst TSA employees than any other airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Newark Airport customer review

(United States)

Not the best airport but lesser of three evils when compared to JFK and LaGuardia. Newark is smaller than JFK and much more manageable and it is newer than LaGuardia and a bit less congested. A lot of people are complaining about Terminals A and B but those are currently under renovation. I imagine they will be pretty nice at the conclusion of the work. The staff is not the happiest bunch but they do their jobs efficiently. Weather-related delays at Newark are frequent. Traffic-related delays in NYC are also frequent due to the large number of planes landing at the three area airports. But still take it in a heartbeat over either JFK or LGA. It's closer to Manhattan than JFK even tough it is in New Jersey instead of New York State.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Newark Airport customer review

(United Kingdom)

Horrendous check-in all done yourself via a touch-screen very few staff available to help with any problems. It took us over 20 mins as it could not find our booking. Very confusing layout not signed very well rude staff weren't happy to give directions. Once through security there weren't many shops and food was all fast food or ice cream. Not a lot to do and very poor duty free shop with bare shelves no testers for perfume low stock. Alcohol very cheap but perfume was more expensive. Also duty free is collected from the shop assistants who bring it to your boarding gate which is rather strange.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no