Newark Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 343 reviews
2/10
No Skytrax Rating
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4/10

Newark Airport customer review

Arrived in terminal B at EWR at about 2PM. Three international flights landed almost simultaneously. There were about 120 people in front of me in the passport control line. However there were easily 30 counters open in the non-US-citizen section. So the wait time for me was about 20 minutes. The agents at passport control were all very friendly and welcoming. This gave the airport a 5-star welcoming experience. However I am rating at 4-stars because the Air-Train stopped working for a while and I got shoved into the train going the opposite side of where I wanted to go. As a result missed Amtrak connection. With a bunch of luggage in hand this is unpleasant but not that much to complain about.
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3/10

Newark Airport customer review

Flew into Newark on Continental - arrived 1315. We had been concerned by the somewhat negative reviews here but were very impressed. Customs were very quick (queued for 5-10 mins compared to 2 hours at Miami in 2006) and pleasant. As transit passengers (going to Fort Myers) we had to pick up the bags then walk them literally round the corner to transit handling then got the monorail to Terminal C (arrived in B). Restaurants limited but had a good meal. Very impressed.
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3/10

Newark Airport customer review

Flying out of Newark: Generally good modern facilities presidents club (Terminal C) is OK and a nice area to sit in if a little overcrowded at times. Not much to keep you occupied though shops/food outlets are uninspiring and scattered throughout the terminal meaning a bit of walking is required between each. Flying in to Newark: Flown into Newark twice in the last few weeks. It's Jekyll and Hyde stuff with immigration though for non-US citizens. First flight wasn't too bad 30 mins wait tv screens to keep the boredom at bay showing Larry King. Bags ready once past the boarder and very efficient customs operation. Second time was dreadful with immigration the culprits. 2 hour wait the staff attending to the lines (not the border control officers) were nothing short of rude to almost everyone. They did not communicate with the border control people causing more confusion arguments and delays. In fact it took so long that our flight was removed from the baggage board 1 hour before we cleared immigration making it problematic finding our luggage.
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