Newark Airport

When I departed this airport the wait in security was long at least 45 min. To add insult to injury we had to endure listening to the airport employees repeatedly shout instructions for security procedures. Employees were also incredibly unfriendly to those who could not speak English very well as they didn't understand instructions. I'm sure it's annoying when passengers don't listen to instructions however a friendlier more polite atmosphere would be a great improvement. I am American but live in Norway and was extremely embarrassed by my countrymen's behaviour and poor quality of service.

Used Terminal B for BA departure. What a horrible airport! The layout is extremely confusing. There doesn't seem to be a general flow in direction where you move in one general direction. First have to go downstairs to check in which strangely is also mixed up with baggage reclaim and then go back up where you start when you enter the airport for security. Check-in area is stuck in the 20th century people needed to transfer baggage from scales to the conveyor belt. There is also a horrible fast-food stench that fills the building. Security is also painfully slow despite short lines. Building also poorly ventilated. Lack of any restaurants over priced duty-free and 8 gates crammed together so much that there is a shocking lack of seating. Only positive is that the airport is very well linked with Air Train Newark but other than that not the best way to leave New York/Jersey.

The employees at Newark were holding the line from going into the security checkpoint area creating a gap of sorts between the checkpoint and the rest of the line which stretched past numerous shops and restaurants and even into the ticketing area. I watched as several people walked right past the long line and into the checkpoint line ignoring the fact that they were cutting in front of a large group of people. The employees could not be bothered to ask them not to do so. I even saw one family start talking to the employee joking around and laughing and she just with a wink sent them into the security checkpoint line without making them stand in line. Security took forever the employees were aggressive and rude. Once into the terminal area things went as per usual but Newark needs to shape up their employees. Saw some electrical outlet spots for people to plug in which I know everybody appreciates these days.

Myself and my wife recently travelled via Newark. The arrival and process through immigration was pretty slick. The return however was not the best advert for an international airport. Check in was a trip from the top where the affluent are served. Economy is now a farce of a DIY job where you have to self check in and answer questions that appear on a screen. There are still as many staff as the process is painfully slow and poorly signed. Once we had completed the process the most ridiculous part is that you walk to the side of the area and leave your bags in the middle of the concourse next to a full baggage trolley completely open to anyone. There were at least 50 bags just left on the floor. Given the machine asks at check in if you packed the bag yourself and could it have been tampered with this makes a joke of security. There was no employee near the bags just a trolley. I also had a baggage receipt but could have easily walked off with anyone else's bag. Equally I could have not checked my bag and made a claim. We recently travelled to the Maldives and Male was far better organised for a tiny airport using open trolleys. When I arrived in Birmingham the lock was cut off and thrown inside my case it clearly had been opened and gone through but had no inspection tag. This system is a mess the floor area is unmarked unmanned or segregated/sterile. If you had to drop your bag on a conveyer it would be far better and safer. The security point is not much better my wife managed to leave a full bottle of water in the outer side pocket of her rucksack which went unnoticed through the scanner. The banter of the staff to each other shows minimal care and supervised management.

Arrived from Bombay at around 11 in the morning. Short walk to the immigration area which was bustling with passengers but the queues were handled so efficiently that I was actually amazed. There must have been about 300 passengers and I was done with immigration in about 15 minutes! If that is not perfection I don't know what is! Baggage claim was a little slow but nothing horrible. Didn't get time to check out the other facilities and haven't departed from here but I wouldn't mind arriving to Newark again. Definitely a pleasant experience!

Flew to Newark Terminal C on United from Heathrow. It was the smoothest clearance of immigration and customs I have experienced in the US. I was literally out of the plane and in New York Penn Station in 1 hour.

We flew into Newark Terminal B arriving at 7pm on a Thursday evening on the British Airways flight from London Heathrow. The terminal seemed perfectly adequate. There were no queues at immigration and luggage arrived quickly. Nor did we have to walk a million miles from plane to arrivals. We were at our hotel in Manhattan at 8.30pm. One thing to note if taking a cab is that the toll for the tunnel from NJ to Manhattan is USD 13 which adds to the cost. We have not departed from Newark.

I feel exactly as the previous writers. Newark was a great airport to avoid the long waits at JFK but now it has got so much worse than JFK that I put it in the same basket as LAX and MIA. There are never enough people working on immigration the United lounges offer little peace or comfort and there seem to be always problems with delays on planes leaving or arriving. Maybe the airport has simply outgrown itself.

I have been using this airport for many years now and I am starting to dislike the place. Departing from Terminal C was a little bit of a hassle going through the Premier Access line for security. I waited over 20 minutes. The two United Clubs were a little worn and I feel they should invest money to renovate them. I also made some observations while I was walking around the terminal before my 16 hour flight. Terminal C especially C1 and C2 are starting to show its age a little bit and almost looks like a dirty bus terminal. Luckily I didn't need it but the United Customer service lines were massive with about 200 people on it and only one customer service agent on duty. The dining options are Not bad. My worst experience was coming through Terminal C International Arrivals. My flight came in on time and everything was going well until I saw the massive immigration line that took over an hour. There were three major flight that arrived and there were only 4 immigration officers on duty while there were at least 20 empty booths. I got my bags and the customs line took 10 minutes. As I was leaving I made another observation The United Transfer desk line for connecting flights was just as long as the immigration line. People in line were actually sitting on their bags. There were literally only 2 agents helping over 300 people. Luckily Newark was my final destination. Based on what I saw any connection less than three hours is a really tight connection. Maybe even three hours isn't enough. I always used Newark because there were hardly any lines and it was easier to use than JFK. TSA and United should really strive to improve their operations at Newark because over the past year it has been progressively worse.

There is something consistently depressing about Newark Airport. The terminal building itself is old decor is dated and it all has a slightly grimy feel to it. I suspect its not actually possible to get the place properly clean. Bathrooms are old and generally uncomfortable. I've never had a good meal or even snack here. Starbucks is the safest bet as everything else is over priced fast food or fast food masquerading as mid range with high restaurant prices. Nothing to see in any of the shops. The United lounge is like something out of the 70s not in a good way. Old decor and coffee that tastes like dishwater. Killing time in Newark airport is possibly my least favourite thing.