Newark Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 341 reviews
2/10
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2/10

Newark Airport customer review

(Ireland)

Third world security at immigration. Had a three hour layover for a connecting flight to Shannon. We stood in an enormous queue for over two hours and eventually had to break queue in order to meet our flight. The TSA staff are unhelpful. No consideration given to people transiting. Allow more than 3 hours if transiting.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Newark Airport customer review

(United States)

There was only one restroom in our departure wing in Terminal C and it had only three urinals. With 350 passengers waiting for the flight to Asia I found this to be totally unacceptable. The lineup was horrible. The next nearest restroom was at the end of the wing at the lower level (escalator down). That had only one urinal. Urgh! Ironically once we boarded the flight there were better restroom facilities than the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Newark Airport customer review

(United Kingdom)

We were being driven to EWR by a friend but got stuck in football traffic in dowtown Newark - Lesson One: use the train service from Newark Penn Station - very good and very frequent and the connecting shuttle service to the airport is frequent and fast. Our BA flight departed from Terminal B but for some strange reason check-in was in the basement near baggage collection. Lesson Two: allow a lot of time for the lifts to get down to the basement. At this point our experience with EWR declines it is badly signposted the queues for security are long and slow (there were only two check points open for non premium international passengers and over 1000 of us "plebs" leaving over a 90 minute period). Once through this pleasure there is little to keep you occupied. The gate area (Gates 60-68) is windowless the shops far and few and for some reason many of the goods in duty free are unpriced. A surprisingly poor airside airport with a good external infrastructure.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Newark Airport customer review

(United States)

It is frustrating to fly out of Newark. Most of the time the flights depart over an hour late. Even during "Weather Normal" time the flights fly out late thereby affecting the schedules of return flights from various airports. I wonder why the airport authorities have not taken some steps to correct the situation.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Newark Airport customer review

(United Kingdom)

The immigration queues are woeful as the queues were long and there were a lot of unmanned booths. I believe segregating passengers without explaining why is a dangerous thing for them to do (which is what happened to me despite being the only Indian in an all-Caucasian group). This was made worse by making me wait for an hour and being interrogated like a criminal about intimate details of my life. My advice if you end up in Newark airport is to co-operate fully and never go back there. The lack of screens which had all flights in the check in area was not good and there were surprisingly few places to eat as the ones that were there had long queues..
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Newark Airport customer review

(United States)

We connected through Newark going from Miami to Ottawa so did not experience the check-in counters ground transportation etc. Unfortunately due to weather delays we ended up spending over 9 hours here. While the newer larger terminals Continental uses are rather nice with a decent array of eateries and shops our onward flight departed from Terminal A which looks like a small crowded terminal built decades ago and never updated. Woefully over-crowded. While the main terminals had bars/restaurants run by Heineken and by Samuel Adams beers Terminal A had just a Budwesier brew pub/eatery (being the only sit-down restaurant in the terminal it was filled with a long line of people waiting to get in). The main terminals could use a desk giving ground transportation information (the only one is outside security) since at one point we were given the option of trudging out to Laguardia to get a flight to Ottawa but the reps at the customer service counters could give us NO information at all about time and cost of getting out to Laguardia.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Newark Airport customer review

(United Kingdom)

Newark is far better than JFK but that's about one of the few things its got going for it. There is not much in the way of signage both inside and outside the airport grounds and it can be confusing. The whole airport needs a rethink in terms of staff attitude towards passengers together with more signage. The TSA agent on arrival was quite pleasant and we were on our way into Manhattan within 40 minutes of arrival. Our luggage was already on the carousel. For departures BA's check in area is located in the basement area of Terminal B; the signage by the roadside indicating where this is indicated is very small and needs to be made a lot bigger. In Terminal B there is small food court with a McDs. There is also a Chilis Too which is located nearer to the security checkpoint. Again there are no signs to indicate the existance of Chilis Too. TSA people on departure were slow and officious to the nth degree. There did not seem to be much effective communication between the TSA and the other security group who work in that airport; what we did see were these two groups arguing with each other about a wheelchair going through a security checkpoint (the wheelchair did not fit through the TSA checkpoint).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Newark Airport customer review

(United States)

I travel to several cities in Europe and have never paid for a luggage cart. Here at Newark we greet visitors to our wonderful Country by charging them $5.00 to use the luggage cart. How very unfriendly and unwelcoming - and how very unnecessary. Also in Terminal C while waiting for International arrivals there is no comfortable place to wait. Previously there was a seating area where you could watch the passengers coming out from Customs and Immigration. Again not very welcoming.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Newark Airport customer review

(United States)

I am at EWR on the average of once per week. It seem that almost EVERY time there is at lease one elevator or escalator not working. Maintenance is poor and not preventative. Also if you happen to arrive between 1:00 AM and 5:00 AM due to a delay many things are shut down. The Air Train runs only one train every twenty minutes. Really great after taking 18 hours to get from Omaha via Houston and see it pulling away as you get to the top of the platform. All said still better than LaGuardia or Kennedy and most convenient for me.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Newark Airport customer review

(United States)

Going through security was a 3rd world nightmare. Totally disorganized indistinct lines no guidance. It had to be a 2 to 3 hr wait for those trapped in the lines. Of course we missed our connection. Our ordeal was relieved only because after a half hour wait with little visible progress some guy came out and said there was an Elite line which of course was impossible to see because of the crowd.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no