Newark Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 419 reviews
2/10
No Skytrax Rating
Sort Reviews by :
Show
1/10

"plane to the exit is very, very long"

(United States)

Not Verified | My wife and I flew into the new terminal A at Newark International airport. We hated it. I am 81 and my wife is 79 and this is not a senior friendly terminal. There are no golf carts or moving platforms. The walk from the plane to the exit is very, very long. Didn't the designers think about seniors? We travel from Florida to Newark airport at least 6 times a year to visit family. The only option for seniors is a wheelchair. We are not ready for wheelchairs and it is totally degrading.
Experience At AirportArrival Only
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"Security is a mess"

(United Kingdom)

Not Verified | Oh dear thank goodness few airports are like this. It is in the middle of a spaghetti of roads with appalling signage. We drove 25 miles to get across the road to the hotel and on return, much the same to get in to the hotel on the airport. The Marriot hotel signs come and go and are inconsistently located. It has a dinky monorail between the parts of the airport, but no signs that tell you which way the train is going. Check in fine. No clear signage to security. Security is a mess. No thought given to a flow of space to prepare for passing through, as in room to put the trays and remove clothes, signs say to take things out of bags, then staff say to leave them in, then take off shoes and walk on a cold floor. Then no space for the trays to come through and pick up your tray, then no space to take the tray to put your stuff back on. Even most provincial airports are better laid out. Then the most pathetic duty free shopping. I sincerely hope I never need to pass this airport again. I thought Gatwick was bad but this one is the worst.
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a terrible service all round"

(Switzerland)

Not Verified | Newark has to be a contender for the worst airport in the world. We arrived at about 10 pm in the evening, planning to fly out to Belize the next day, and then returned three weeks later with an overnight stay in NYC and a flight home out of JFK. The arrival was a disaster. Customs and Immigration was overburdened with about four agents serving multiple flights. The queue lasted more than an hour and, when we finally got out, the SkyTrain service to other terminals had essentially closed down, running backwards and forwards from stops, with no apparent rhyme or rhythm. There were confused passengers everywhere and the staff on the ground could merely shrug and say this was par for the course. Efforts to get to the bus terminal to catch a coach to our hotel were also stymied by the fact that the SkyTrain was no longer going to that stop and nobody knew how to walk there. In the end, we hiked down a busy road, jumped over a concrete siding and jackrabbited through oncoming cars. Other people found a safer way, but that was purely fortuitous. Our departure to Belize the next day was no better. Horrible queues at check-in, a general lack of understanding and knowledge among ground staff and, when we finally made it to the terminal, nowhere to eat that accepted cash or cards. If you don't have a payment app on your phone, you are not getting fed in Newark. Just a terrible service all round.
Experience At AirportArrival Only
Date VisitJanuary 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"expect more flexibility and service"

(United States)

Not Verified | The airport itself is much improved. It's no longer an empty wasteland. The lines are better than they used to be. TSA is its own thing, so I won't hold that against the airport. That said, the prices at the various restaurants are out of this world. A glass of terrible Sauvignon Blanc is $20. Some bad pizza was another $22. Candidly, I felt mocked for having paid that much for what I got. Having to do everything via QR codes is also annoying. What happened to service? As it happens, the poor staff seemed run off their feet trying to fix people's payment problems. The nice Dutch family next to me had tons of cash - but, no, Newark doesn't take cash. I mean, it's an airport - you expect a little more flexibility and service.
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"worst airport I've ever been in"

(United States)

Trip Verified | We flew in from Brussels to connect with a flight going out to Orlando, both were United Airlines. Had to go through customs after receiving our baggage, they check our baggage. Then gave our bags back again to give to United Airlines. Went through the airport security AGAIN! Walked through the airport only to find out we were outside the back end of the airport, had to wait for a shuttle bus to take us to United Airlines departure area. Once we arrived, we had to go through security again, only to miss our flight by 6 minutes! They need to post times on how long it takes getting from one location of the airport to the other area! Due to the confusion this is the worst airport I've ever been in!
Experience At AirportTransit
Date VisitApril 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"Will avoid Newark from here on out"

(United States)

Trip Verified | Awful airport especially when flying United. Forced to check a bag all the way to baggage claim at final destination instead of checking to pick up at arrival gate. When flyers have chosen to just fly with a carry-on, they need to get in and out of an airport fast. Not only that but finding the rental car area is very confusing and while headed there, we received conflicting directions from airport staff. Will avoid Newark from here on out and will tell everyone I can about how messed up their checking bags at the gate is. Horrible!
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Horrendous customer service"

(United States)

Trip Verified | Horrendous customer service at this airport. Eye-rolling, sarcasm and outright laughing at customers asking for directions to the sky train. Given erroneous directions leading to further delays in reaching ground transportation. I’ll never fly into Newark for any reason again.
Experience At AirportArrival and Departure
Date VisitMarch 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
8/10

"like connecting through Newark"

(United States)

Trip Verified | I really like connecting through Newark. Transit signs are easy to follow. Transportation from one terminal to the next is easy to follow. There are plenty of places to sit down and have something to eat or drink. Yes, it is expensive but so are other airports. Yes, they use the iPads, which I think it awesome as it is so easy to order your food/drinks. Restrooms are clean and there are plenty of them. I found the staff to be very helpful and courteous. The new terminal A is beautiful with lots of natural light and great rest areas to hang out between flights. I have no complaints and have used Newark and United connecting to and from Amsterdam a few times now and will continue to do so without a problem.
Experience At AirportTransit
Date VisitMarch 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"avoid this airport in the future"

(United States)

Trip Verified | The new terminal A looks nice, but it's not connected to the other terminals. They require multiple busses to transport thousands of passengers between terminals for a simple local connection. It's so idiotic. I'll avoid this airport in the future.
Experience At AirportArrival and Departure
Date VisitJanuary 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
4/10

"horrible and so sad to see iPad's everywhere"

(Canada)

Not Verified | Its horrible and so sad to see iPad's everywhere. People looked like robots. No one is talking to each other. TV's everywhere with sound loud at gate C130. I couldn't even have a menu on a paper. Never served because I didn't want to use the iPad. Toilet were not well cleaned. Make people connect together please. Prices on things so expensive.
Experience At AirportTransit
Date VisitJanuary 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no