Newark Airport

Having arrived at the airport after a long drive (please note almost non existent road signage to the airport until you are almost on the runway) - was met as usual by surly, over-assertive staff who seem to be equally rude to everyone. Signage in the terminal is poor and arrival area very bleak and unwelcoming. Security checks somewhat cursory and no trays for belongings going through the scanner. On a very hot day, the air conditioning was not adequate. Gate number changed several times (with long walks between gates). At one gate where we waited for over an hour, the wrong flight was still on the board and nobody had the sense to clear it. The ground staff appeared to not have a clue what was happening and the information to passengers was sparse. At one point the ground staff were looking out of the window to see if they could spot a plan moving towards the gate (so much for modern technology). Having then been moved to another gate - after yet another long walk - ground staff informed that the plane for London was still at yet another gate and they would have to taxi it round. Flight delayed 2.5 hours for all of this. Appalling airport, organisation and staff.

The process is very similar to other airports we have traveled to, the terminal A (our departure) has no air-conditioning and is extremely uncomfortable, we noticed 1 senior who was struggling with the heat and needed a wheechair due to dizziness. Wear shorts if you are using this terminal.

After a 9 hour flight from Copenhagen, Denmark, May 14, 2016 we arrived at EWR, with 3 hours between our connecting United Flight to Orlando, went right through Passport control with no problems, we had to collect our luggage walk it through security and check it in again for domestic flight. Then the fun began, even though we were checked all the way through to Orlando, we had to go through TSA again, we were cleared coming from Europe, no direction at EWR. After being told to go upstairs for TSA of course that was wrong (that was for business class and economy plus) was sent downstairs for economy TSA, I have never seen a line so long. We ran to our United Flight that was still at the gate, there was 20 people who was stuck in the TSA line that United would not open the doors for. The next flight was the last flight, sold out "stand by only" we came so close to spending the night at EWR. TSA needs to get their act together.

I was told to allow 2 hours to get from NYC to EWR on public transport. They were correct. It was all very efficient and pleasant and cheap enough but slow. Check in was efficient enough. The security check took one hour to get through and the staff were officious and uncooperative. We were directed back and forth 4 times before we decided to join a queue and stay there. I was yelled at to take my shoes off after being told several times that I did not need to because I was TSA preapproved. Then presumably because I was a bit slow my ordinary Apple laptop got the full treatment including swabs for explosives. I had to wait until one of the staff had enough energy to do this. They were busy having a conversation in French. Food options inside were adequate but expensive. If you can, dine before you get to the airport.

After reading numerous reviews over the last month or so I was a little apprehensive of how our experience at Newark airport would be - pleasantly surprised. Arriving at Newark we found all members of staff to be helpful and courteous, a really pleasant experience compared to some European airports.

After a 9 hour flight from Barcelona, we picked up our luggage, went thru customs, and had to redeposit our luggage for connecting flight. Obviously, most people would be exhausted at this point. The man directing us to put our luggage on the belt for connecting flight was extremely rude and said we were holding people up, although the people behind us were quite some distance behind us and we weren't holding anyone up. How fortunate for him he doesn't have to be remotely respectful or helpful and is able to keep his job.

I travel 2 to 3 per week for work. This airport is the worst I have to suffer through. In more than a year of back and forth through here, only once was there TSA Precheck available. I get priority which seems to make no difference on the sometimes 30 mins trek through security. No other airport has such horrible TSA experiences - why is Newark different?

At Newark Airport the security lines are disorganised - there are no trays, signs tell you to take out your laptop, then staff tell you to put it back again. No checking of liquids. Lines cross each other, people don't know where to go. At the terminal the toilets are dirty and the automatic flushes don't work. You can order food using an iPad, with a bad layout. You pay for your own food by scanning things, which don't easily scan. You can ask for a text message when the food is ready, but only if you have a US cell phone. My eggs benedict took 25 minutes, and during this time, I had to stand and wait. There is no system to let you know if the food is yours, be prepared to stand and wait while your coffee goes cold. The whole thing is misconceived and really bad.

Since my last review of Newark in 2015 I have a feeling that the immigration officers in their little booths have been on some customer training. There were five of them working to clear our Glasgow flight, and although the guy that dealt with my wife and me was no less surly than usual, he at least spoke English and tried not to mumble. I did not notice the normal group of donut eating coffee drinking immigration officers clustered around their office, so maybe things have also improved there. The "welcoming face of the USA" is still totally lacking, and if you can possibly avoid Newark, then my advise would be to do so.

Newark Liberty Airport - very unfriendly staff, filthy bathrooms (I actually turned around and walked out and waited to board the plane). The TSA agents there act as if you are inmates and they are prison guards. Never in my life have I been so harassed and talked down to. My luggage was checked without them notifying me. Tossed around my belongings with no discretion whatsoever. When it was time to leave for the gate, we were lost and couldn't find any help. We did make it to our gate, but not because anyone aided us. Never again.