New York JFK Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 483 reviews
3/10
3 star Skytrax Rating
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4/10

New York JFK Airport customer review

JFK Airport T4. For departing flights it's really a nice terminal with quite a bit of choice on stores and 2 or 3 places to eat. Getting through check-in isn't a big problem and rarely takes long. On the times I've had to go through it took about 15 min on average. Arriving at T4 is a different story though. I forgot the exact number customs counters they have think it's about 22 they rarely are all open. Most times there were only 4 or 5 open at a time. Bare in mind that it takes roughly between 5 and 10 minutes at the counter itself to go through and that there's usually 3 or 4 flights coming in at the sametime it builds up a line of roughly 600 to 800 passenger. sometimes more sometimes a bit less. So you do the math of how long you'll have to wait in line. For me it was an avarage of 2 hour waiting whereas 30 minutes of them there was no movement at all. My advice to everyone traveling to JFK and arriving at Terminal 4 get a front row seat in the plane or as closest to the front as possible and when you're allowed to get off the plane hurry to the line as the difference between a front row seat and a rear row seat can easily add a few hours to your waiting time. Other than that JFK is a nice airport and the clerks are usually friendly at T4. Even though a lot of them seem to be really bored at doing their jobs.
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4/10

New York JFK Airport customer review

Terminal 5 - Jetblue Terminal. Best selection of restaurants in a US terminal. Free Wi-Fi. Great take-out food with the opportunity to have food to go delivered to you at the gate! Easy to navigate! Architecturally ok!
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3/10

New York JFK Airport customer review

JFK probably is not significantly different to other US aiRports but I am going to keep on posting similar comments until something filters through to the ghastly DHS. So much of what is done at security where there were avoidable delays again today is cosmetic futile and politically motivated. It has very little to do with keeping people safe and everything to do with what looks good even it does keep people waiting around in stockinged feet. There has never been a convincing argument for removing shoes and the DHS/TSA are clearly oblivious to the physical effort this requires for some. Laptops no longer need to be removed from bags at LHR but JFK clings on to another pointless process. At least we left at a good time of the day and after the delays inflicted on us by Delta were quickly airborne.
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