New York JFK Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 583 reviews
3/10
3 star Skytrax Rating
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New York JFK Airport customer review

(United States)

I have traveled all over the world but never was routed through JFK until my last two trips with Delta. It will the last time. JFK is singularly the worst airport I have experienced anywhere in the world. My sense was that the place was in total chaos. Nobody knew anything. The port authority police could not tell me how to get to the next terminal. The line at customs was no less than 400 - 500 hundred people stretching well out of the room. Baggage was pulled from the belt and placed in a different location. Staff was rude. From the facilities to the staff it is truly an embarrassment that foreigners first impression of the US - disgraceful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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New York JFK Airport customer review

(United States)

Our original itinerary for our trip home from Germany provided only a 1.5 hr window of time to go through customs (first time) retrieve our luggage go through customs a second time and try to find the place to check the luggage for the continuing flight. Then our plane was delayed due to weather conditions causing us to miss our connection to Atlanta. There was mass confusion as hundreds of passengers tried to find an agent to help with rechecking baggage and finding a connection. The agent that we were finally able to access seemed totally incompetent spending countless minutes on the phone instead of the computer. He finally informed us that we would have to spend the night in NYC to catch a 6.20am flight. We later discovered that we had already been automatically rescheduled to a new flight that was to leave at 8.15pm - information that the Delta agent should have given to us. We can't believe how an agent for Delta could be so totally out-of-the-information loop resulting in our two families incurring over $200 each of overnight costs and having to move all our luggage with two small children to an area hotel. This is not the first time we've had trouble at JFK Airport; all in our travel group have concluded that we will never travel again through JFK unless there is no alternative. At the same time our long-term respect for Delta and its agents has been severely diminished.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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10/10

New York JFK Airport customer review

(United States)

I went to terminal 5 in JFK. Best terminal in the airport. Staff are nice the place is clean easy to move about. Great selection of food and things to do inside security. The line went fast in bag check and security. Left out of T5 15 minutes early management went well. Free WiFi options to order food from the gate and clean bathrooms. I would highly recommend to fly T5 because they offer the best facilities compared to other terminals.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

New York JFK Airport customer review

(United States)

Have flown out of Terminals 5 7 and 8: T5 - One of the best in the country in my opinion. Clean facilities friendly staff and quick waits for check-in/security. Ground crew is also very good. T7 - Nice facility but US Airways check-in is slow and security waits are long in the evening (considering British Airways flight crew got to cut the whole line). A bit tight though. T8 - Well laid out. Security was quick but AA check-in was unorganized. Baggage return was very fast.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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7/10

New York JFK Airport customer review

(United Kingdom)

Flew into JFK Terminal 7 from LHR on 21 April. First time using this airport. Was expecting to queue for a long time but surprisingly it only took me about 20 mins to clear US Customs. Many booths were open and there was a courteous lady directing people where to go she even allowed me to use the US citizens only lane for some reason! Customs officer was very friendly and wished me a pleasant stay. Luggage arrived quickly and I took the convenient air-train just outside the terminal to connect to the subway into Manhattan. Flew BA Club World on the way back to London which meant that I could use a separate designated security queue the TSA officer was friendly and wished me a good flight. BA Club lounge was very comfortable. I would always recommend flying into Terminal 7 as it seems more civilised compared to the other terminals.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

New York JFK Airport customer review

(Hong Kong)

What a difference 3 years make arrived at JFK on Cathay after 15 hr flight from Hong Kong and reading the reviews feared the worst. But no such thing: many lines open at immigration friendly staff at immigration and quick luggage processing. Add to that connected into LaGuardia and both AA staff were helpful and TSA were polite. Hope this was not a stroke of luck!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

New York JFK Airport customer review

(Germany)

Arrival on April 30th 2013 on KLM from Amsterdam at 15.30. My German friends took approx. 1 hr 15 mins to get through passport control. The agent they got stuck with visibly had fun acting out his power appeared deliberately slow. A terrible picture of the US that foreigners get.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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New York JFK Airport customer review

(United Kingdom)

I cannot believe the experience I had yesterday was so bad. Our flight from the UK went like a dream and took 6.5 hours. We then took 4 hours to clear customs . If tourism revenue matters to NYC it has just alienated over 300 passengers from our flight alone. Clearly we were only one flight amongst many with the same experience. I would be ashamed to be connected with this airport. Our leisure money will be spent elsewhere in future (in countries we could easily reach within the time we spent queuing yesterday!)
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

New York JFK Airport customer review

(United States)

JFK is my home airport and I've always had positive experiences except for the last time I traveled there Delta's Terminal 3. The check-in hall was absolutely depressing low-ceilings poorly maintained and crowded. Security however was a breeze as usual from my experiences at JFK. The departure area was dreadful low-ceilings again felt so cramped and food choices were second to none I looked for apple juice (since it's my like pre-flight ritual) and found none. The seating area was cozy however but I can't imagine departing from this terminal during the evening rush hour. I wouldn't fly Delta again just to avoid Terminal 3 which would soon be demolished so that's something good. Absolutely horrible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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New York JFK Airport customer review

(Canada)

Flight last Friday night was canceled due to apparently Air traffic Control. There was 2 people to serve the 5 canceled flight passengers it took 2.5 hours to speak to someone to get a place on the next day same time (10.45pm). No hotels available around the airport. Bad management bad service and bad experience!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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