My 19 year daughter who had travelled from the UK alone arrived at JFK on 7th June 2009 at 2:20pm. As a worried parent I assured her that there would be people employed at the airport who would be happy to help her. How wrong could I have been! She was "greeted" by surly unhelpful staff that seemed to view visitors to your country as an inconvenience at best and a downright nuisance at worst. I assume these people do not have any form of customer service training. I suggest you rectify this and perhaps tell them they are supposed to welcome visitors to your country - and smile now and again not snarl and growl.