New York JFK Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 454 reviews
3/10
3 star Skytrax Rating
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1/10

New York JFK Airport customer review

(United Kingdom)

I travelled to Orlando via New York from Manchester with Delta Airlines When going through passport and visa control at JFK I have never life met such ignorant and arrogant staff not just to me but to others as well. The attitude of some of these immigration officers was unnecessary - you got the impression that they just didn't want to be there and were taking it out on the public. I personally hope it is a long time before I have to pass though this airport again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

New York JFK Airport customer review

(United States)

SLC-JFK-LHR return. Both times through terminals 2 and 3. These have to be the worst terminals in the world. Terminal 2 filthy very few places to eat. There is no way leaving terminal 4 (International Arrivals) to go to any of the other terminals without going outside of security and having to endure hours of standing in line at terminal 2 or 3 that has one person checking IDs and only two scanners in operation.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

New York JFK Airport customer review

(United States)

The Delta terminal at JFK is bar none the worst airport I've ever has the misfortune of flying through. I passed through transferring between an international flight and a domestic flight. Every aspect of the experience was horrible. Lines for customs baggage check-in and security all were terrible. Concessions were ridiculously expensive ($7 for a small bottle of juice at the deli) and of marginal quality. The terminal also had by far the most confusing layout and most useless signage that I've ever experienced. The re-ticketing line was so bad that I was actually grateful that my connecting flight was two hours late so that I didn't have to endure that after waiting in all of the other lines until well after my flight was supposed to have left.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

New York JFK Airport customer review

(United States)

Terminals 2 and 3 need to be razed to the ground and never spoken of again. While I might miss the "flying saucer" roof of Terminal 3's entrance hall that is the only thing that any sane person would possibly regret losing when this atrocity is finally replaced. As if it weren't outdated and uncomfortable and just terribly laid out for its current capacity and security procedures Delta has clearly given up on any pretence of trying to maintain the facility. To call it filthy and falling apart would be a bit like saying the sun is bright or basketball players are tall. Check-in security bathrooms waiting areas - all of it just atrocious. Whenever I'm choosing flights out of NYC I prefer to fly out of JFK because of the transportation but if the flight is Delta I always have to hesitate just knowing the ordeal I'm in for on the ground. Terminal 7 is the only other part of JFK that even comes close in decrepitude and that terminal is relatively servicable! Terminals 5 and 8 are superb (other than a really long walk from the airtrain to T5) and 1 and 4 aren't too shabby either. AirTrain is fast comfortable and efficient. Long Island Railroad from Jamaica is fastest and most comfortable connection though I'd advise tourists to familiarize themselves with transportation routes and options before arriving.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

New York JFK Airport customer review

(Italy)

Terminal 7 it's extremely complex getting to the airport using public transportation. Switching 3 subway lines getting to Jamaica station then the airtrain station changing platforms and wait there's more getting to the Terminal with dozens of other passengers going the same way and once you get through security check forget about going back to another terminal in case your lounge is located there since everything is so crowded. Staff was good but internal facilities were nowhere close to the ones expected from the cultural and financial capital of the USA.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

New York JFK Airport customer review

(United States)

As the self-proclaimed "Gateway to America" this airport is an embarassment. I can't even begin to imagine what our foreign visitors think when they get off the plane and encounter the filthy restrooms in every terminal save Terminal 7. The Port Authority has still not learned how to operate the Air Train efficiently. The "Taxi" hustlers in Terminals 4 and 8 are also atrocious.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

New York JFK Airport customer review

(United Kingdom)

I have just returned from a short break to New York with my disabled mother we had extremely bad experiences at Terminal 4 on arrivals and departures there were four disabled passengers on our flight and assistance had been arranged by out tour operator however the necessary equipment needed to transport wheelchairs from and to the planes were not there and so were kept on the plane (on arrival) and even asked why my mother couldn't walk up the steps to plane and so was taken back to terminal to wait for equipment to be found and put in place. This took 2 hours+ and so resulted in our flight being delayed by 2.5 hrs. the result of which some very unhappy passengers. The disabled passengers were made to feel humiliated and very third rate. I experienced some very miserable extremely rude ignorant unhelpful officials at this airport. and as others have said the immigration process and the security checks are awful no thought is given to those who actually find it difficult and painful to remove shoes coats etc and especially when being hurried and spoken to rudely. Disabled passengers beware - this airport is not disabled friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

New York JFK Airport customer review

(United States)

Flew to JFK from DCA for a meeting at Terminal 8 Admirals Club. Good experience all around. Terminal 8 was magnificent in scale and services provided were excellent. Interestingly even the journey from the remote concourse was not that far and was aided by a moving sidewalk. Good steakhouse in terminal and very nice club. Arrival and departure were efficient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

New York JFK Airport customer review

(United Kingdom)

My family arrived at JFK 4 having been very comfortable in Business class on KLM but the immigration experience was a nightmare certainly not fast-track! We were herded like sheep for about 90 minutes. I had already completed the new ESTA forms online but still had to complete the green form for each passenger which I had done on the plane. Only about half the booths were staffed and as we were already exhausted my back was very painful by the time we reached the baggage hall where the bags were already waiting! So much for travelling with hand baggage to speed up arrival process. The USA is a lovely place to visit but surely systems can be improved?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

New York JFK Airport customer review

(United Kingdom)

I would have preferred to make a complaint directly to the department in JFK that deals with customer service but I see there is no direct email address. I came through Terminal three at midnight on 16th October and I was traumatized by the whole experience . The place being run down the dirty floor your asked to walk bare feet on I can live with but the staff. Some one in authority needs to go through this as a customer and they would be appalled. You are screamed at glared at they make faces at other customers behind their backs. Even the official at the beginning of the queue said nothing other than chew her gum and flick her finger which was no doubt the JFK International symbol for go past ? We were all screamed at to get our shoes off our belts off etc none of which anyone have a problem with but we were all made to feel like criminals and the atmosphere was disgusting and a disgrace to the USA . The staff here are aggressive bullying and intimidating - as I found when I said in a loud voice "a please and thank you would be nice " all I got was a glare and despite no alarm going of when stepping through the alarm door I was asked to do it again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no