New York JFK Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 430 reviews
3/10
3 star Skytrax Rating
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3/10

New York JFK Airport customer review

(Italy)

Terminal 7 it's extremely complex getting to the airport using public transportation. Switching 3 subway lines getting to Jamaica station then the airtrain station changing platforms and wait there's more getting to the Terminal with dozens of other passengers going the same way and once you get through security check forget about going back to another terminal in case your lounge is located there since everything is so crowded. Staff was good but internal facilities were nowhere close to the ones expected from the cultural and financial capital of the USA.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

New York JFK Airport customer review

(United States)

As the self-proclaimed "Gateway to America" this airport is an embarassment. I can't even begin to imagine what our foreign visitors think when they get off the plane and encounter the filthy restrooms in every terminal save Terminal 7. The Port Authority has still not learned how to operate the Air Train efficiently. The "Taxi" hustlers in Terminals 4 and 8 are also atrocious.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

New York JFK Airport customer review

(United Kingdom)

I have just returned from a short break to New York with my disabled mother we had extremely bad experiences at Terminal 4 on arrivals and departures there were four disabled passengers on our flight and assistance had been arranged by out tour operator however the necessary equipment needed to transport wheelchairs from and to the planes were not there and so were kept on the plane (on arrival) and even asked why my mother couldn't walk up the steps to plane and so was taken back to terminal to wait for equipment to be found and put in place. This took 2 hours+ and so resulted in our flight being delayed by 2.5 hrs. the result of which some very unhappy passengers. The disabled passengers were made to feel humiliated and very third rate. I experienced some very miserable extremely rude ignorant unhelpful officials at this airport. and as others have said the immigration process and the security checks are awful no thought is given to those who actually find it difficult and painful to remove shoes coats etc and especially when being hurried and spoken to rudely. Disabled passengers beware - this airport is not disabled friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

New York JFK Airport customer review

(United States)

Flew to JFK from DCA for a meeting at Terminal 8 Admirals Club. Good experience all around. Terminal 8 was magnificent in scale and services provided were excellent. Interestingly even the journey from the remote concourse was not that far and was aided by a moving sidewalk. Good steakhouse in terminal and very nice club. Arrival and departure were efficient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

New York JFK Airport customer review

(United Kingdom)

My family arrived at JFK 4 having been very comfortable in Business class on KLM but the immigration experience was a nightmare certainly not fast-track! We were herded like sheep for about 90 minutes. I had already completed the new ESTA forms online but still had to complete the green form for each passenger which I had done on the plane. Only about half the booths were staffed and as we were already exhausted my back was very painful by the time we reached the baggage hall where the bags were already waiting! So much for travelling with hand baggage to speed up arrival process. The USA is a lovely place to visit but surely systems can be improved?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

New York JFK Airport customer review

(United Kingdom)

I would have preferred to make a complaint directly to the department in JFK that deals with customer service but I see there is no direct email address. I came through Terminal three at midnight on 16th October and I was traumatized by the whole experience . The place being run down the dirty floor your asked to walk bare feet on I can live with but the staff. Some one in authority needs to go through this as a customer and they would be appalled. You are screamed at glared at they make faces at other customers behind their backs. Even the official at the beginning of the queue said nothing other than chew her gum and flick her finger which was no doubt the JFK International symbol for go past ? We were all screamed at to get our shoes off our belts off etc none of which anyone have a problem with but we were all made to feel like criminals and the atmosphere was disgusting and a disgrace to the USA . The staff here are aggressive bullying and intimidating - as I found when I said in a loud voice "a please and thank you would be nice " all I got was a glare and despite no alarm going of when stepping through the alarm door I was asked to do it again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

New York JFK Airport customer review

(United Kingdom)

Arrived T4 connected to T2. Immigration at T4 was okay but officials were rude. Waited for a long long time at the baggage carousel (I think it may have been randomly searched). Connection to T2 was easy enough but the terminal was ancient and miserable. Was delayed for 2 hours in-terminal and 1 hour on-tarmac. Was exhausted and impatient. I will probably avoid JFK if possible in future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

New York JFK Airport customer review

(United Kingdom)

Terminal 2. Other commentators describe it as a hell-hole how right they are. There are plenty of third world terminals that are better. The awfulness of the whole place is hard to imagine luckily I will never have to return.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

New York JFK Airport customer review

(Australia)

Used T4 for DL LAX departure with onward int'l flight. I am writing to alert people to a strange potentially alarming experience at security for the B gates in mid-July. I put my shoes coat bag of toiletries laptop and other items in the trays along with my carry-on bag. In the time it took me to turn around wait for one person ahead of me to walk through the scanner and reach my trays (20 seconds) my laptop had disappeared. I had read about this sort of thing before but thought I had taken the right precautions. No amount of asking staff to help got me anywhere other than a warning to "move away". After 90-120 seconds or rechecking and making a larger and large fuss some one I assume to be the manager asked me what I was missing and "was it a laptop in a black case". Item rescued and I was relieved - until I thought about this and it seemed more and more of a concern. I am not accusing anyone but it took an amazingly short period of time for it to disappear and a strangely long period of time to be "found". Just be careful and be warned. Otherwise T4 is among the best at JFK but shop eat and before security leave enough time to clear security (40 minute queue) and mind your trays!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

New York JFK Airport customer review

(United States)

Experience at JFK will depend entirely on what terminal(s) you're using. If you're not flying Delta you can disregard the gripes and complaints of reviewers talking about T3 etc. Terminal 1 international is good and relatively smooth but almost no food/shopping before security. T2/T3 (Delta) is old and run-down in the extreme. Very sad since it started life as the jetsons-like Pan Am worldport in the 60's. On the other hand I've always found T3 to be the fastest plane-to-gate trip for international travel - provided you know how to navigate the terminal and are a US citizen. T4 (International) is nice and modern has a huge shopping area before security - but security and after is miserable and dull. T5 (JetBlue) is a long hike from the AirTrain to the gates but has the smoothest security great food options and is very comfortable post-security. T7 (British Airways United) is old and poorly maintained. Reasonably quick to get through but hardly an impressive gateway terminal. T8 (American) is very airy and efficient and makes one long that the Airline lived up to it! JFK is a huge airport and international gateway and should be compared alongside Heathrow DeGaulle and the like. As such it doesn't look too bad -- though that's not saying much! Customs and Immigration are definitely a bit closer to being pleasant!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no