New York JFK Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 441 reviews
3/10
3 star Skytrax Rating
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1/10

New York JFK Airport customer review

(United Kingdom)

We arrived at Terminal 2 (Delta Airlines) at JFK no problems passing through Customs or collecting luggage. But we had the worst experience ever at an Airport when we went to the Ground Transportation Desk with Our email ticket for the journey into Manhattan by NYAS Airport Service. We were given a ticket by the girl on the desk but our email was not returned to us a taxi driver eventually came after 45 mins (we were expecting a bus transfer which were supposed to leave every 20 mins) There was much confusion as to where our email ticket was the driver said we would have to pay again and the girl at the desk was very very rude and accused us of lying about it. This was all very upsetting and we asked for a supervisor to be called he was a nice man and sorted it all out. By now we had been waiting over 1 hr for our transfer and we were very tired. Not a good experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

New York JFK Airport customer review

(United States)

Arrived JFK last night from Italy around 8pm. Totally unreasonable connection experience. Had to walk down very long dreary hallway dragging bags over very dirty carpeting. A pretty unimpressive and difficult welcome to the USA. Then told we had to walk to terminal 2 for domestic connection outside up ramps across streets with auto traffic down ramps or stairs about 2-3 blocks in the rain no signage dragging bags to be rechecked. Airline rep said if we had been there before 7 pm we could have done it in same building as arrival. One of our party used wheelchair but no provision was made for their bag which also needed to be rechecked in terminal 2. Another member of the party had to drag both her bag and the one for the wheelchair person. Plus carry-on luggage for both. I expected a cleaner more attractive and smoother welcome to this country. I am a seasoned international traveller but have never had a transfer this difficult anywhere else. Where is the shuttle train or bus service? Where are the automated baggage transfer belts? It seems very unreasonable to expect customers to be subjected to this treatment. I am appalled and embarrassed to known that this is how the USA welcomes international travellers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

New York JFK Airport customer review

(Hong Kong)

Immigration was a mess with US guards treating the passengers with ignorance and baggage claim was very crowded. There is also not a lot to do in the airport - very little shops restaurants and overcrowded. Departure Check in was easy but security even at this time was not easy to clear. Leaving JFK is the best thing I can say about this airport. It's a joke compared to most other airports I've been to.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

New York JFK Airport customer review

(Belgium)

BA's Terminal 7 and AA's Terminal 8 compare very well to the better European airports. Not the same level of service as AMS or LHR T5 but better than CDG FRA or ZRH. Swift check-in short walks lounges easy to find decent supply of shops of restaurants. The skytrain between terminals works well. Immigration and customs much more friendly than at IAH (Houston) or ORD (Chicago). Would use JFK again when on BA or AA.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

New York JFK Airport customer review

(United States)

I came back from the Philippines arriving at T3. Our first welcoming was a female doing her nails and yelling at people to get to the right side of the corridor and telling us to wait at an invisible line till she called for the next group to proceed. Welcoming two was a male yelling for us to go to the other side of the room to get on line for immigration. At the other side of the room were people in large crowds coming our way. I then realized the entrance to the immigration line was actually in the middle of the room meanwhile the agent was still telling everyone to go to the other side of the room. Welcoming three was the deplorable condition of the place. T3 looked like a state prison swarmed by dusty looking cab drivers and no entrance for regular traffic thus your only transportation from the terminal is taking a medallion yellow cab.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

New York JFK Airport customer review

(United Kingdom)

If JFK is "where America welcomes the world" (as you see on every road sign on the way to and from the airport and hear via the regular tannoy announcement in the taxi queue outside Terminal 1) you could be forgiven for thinking they don't like visitors very much. We arrived at JFK Terminal 1 and straight into a huge queue for the Immigration Desks (only 6 desks open for the mammoth assembled throng). At our time of arrival Air France Lufthansa and Aeroflot all had busy flights arriving at roughly the same time so it is hard to see why more desks were not made available for us given the large number of visitors coming to NYC for New Year. Common sense eventually prevailed and passengers were directed to the desks for US citizens. The few Immigration officials that were on duty were courteous and professional and following a nightmare baggage reclaim (over 400 passengers ganging up on 1 baggage carousel) we were out of the Terminal but not before having to navigate a path through the huge number of cases just left lying around by the flight connections desk. Surely that is a safety and security risk?. Having previously used Terminals 2 and 3 at JFK (don't need to add to the horror stories already posted on here) Terminal 1 is a definite improvement - but not much.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

New York JFK Airport customer review

(United Kingdom)

Not a great experience with this airport. Arrived early and in good time to check in however the kiosks used to obtain boarding passes only worked for half of the passengers. We were then told to join the queue for bag drop only to be told by another member of staff we were in the wrong queue and had to join the back of another line. When we finally managed to check in we walked to the area where suitcases for being scanned (I don't know why there was no conveyor belt from the check-in desk like other airports?). There was no indication where the line started and when we walked forward we were shouted at very rudely by a woman which was in all quite embarassing in front of other staff and customers. Going through security a young male worker pushing a lady in a wheelchair was also very rude when we were not moving up the queue fast enough and duty-free was awful. We were told to pick up the items at the gate we asked the woman at the gate who then said they would be brought to us in our seats. As they prepared for take-off we then asked a steward where our things were who said they were at the gate still. When we went back to the gate they said they would be brought to us again. I really was not impressed with this airport but the staff were the people who disappointed me the most.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

New York JFK Airport customer review

(United Kingdom)

I travelled to Orlando via New York from Manchester with Delta Airlines When going through passport and visa control at JFK I have never life met such ignorant and arrogant staff not just to me but to others as well. The attitude of some of these immigration officers was unnecessary - you got the impression that they just didn't want to be there and were taking it out on the public. I personally hope it is a long time before I have to pass though this airport again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

New York JFK Airport customer review

(United States)

SLC-JFK-LHR return. Both times through terminals 2 and 3. These have to be the worst terminals in the world. Terminal 2 filthy very few places to eat. There is no way leaving terminal 4 (International Arrivals) to go to any of the other terminals without going outside of security and having to endure hours of standing in line at terminal 2 or 3 that has one person checking IDs and only two scanners in operation.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

New York JFK Airport customer review

(United States)

The Delta terminal at JFK is bar none the worst airport I've ever has the misfortune of flying through. I passed through transferring between an international flight and a domestic flight. Every aspect of the experience was horrible. Lines for customs baggage check-in and security all were terrible. Concessions were ridiculously expensive ($7 for a small bottle of juice at the deli) and of marginal quality. The terminal also had by far the most confusing layout and most useless signage that I've ever experienced. The re-ticketing line was so bad that I was actually grateful that my connecting flight was two hours late so that I didn't have to endure that after waiting in all of the other lines until well after my flight was supposed to have left.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no