We arrived at Terminal 2 (Delta Airlines) at JFK no problems passing through Customs or collecting luggage. But we had the worst experience ever at an Airport when we went to the Ground Transportation Desk with Our email ticket for the journey into Manhattan by NYAS Airport Service. We were given a ticket by the girl on the desk but our email was not returned to us a taxi driver eventually came after 45 mins (we were expecting a bus transfer which were supposed to leave every 20 mins) There was much confusion as to where our email ticket was the driver said we would have to pay again and the girl at the desk was very very rude and accused us of lying about it. This was all very upsetting and we asked for a supervisor to be called he was a nice man and sorted it all out. By now we had been waiting over 1 hr for our transfer and we were very tired. Not a good experience.