New York JFK Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 428 reviews
3/10
3 star Skytrax Rating
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1/10

New York JFK Airport customer review

(Germany)

Flew through JFK (transit) twice this year. Queuing was a disaster I had to wait more than 1 hr for immigration. Direction signs were confusing even staff were unable to properly direct me to my luggage. Air Train was confusing with different destinations leaving from same track. Terminal 2/3 (Delta) was awful - dirty and chaotic staff working there were inefficient and disinterested resulting in a 1 hr wait at the counter. Service at American Airlines (Terminal 8) was not much better a frustrating and expensive experience. All flights I took to and from JFK were delayed. I would discourage people to use this airport for transiting - or allow plenty of time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

New York JFK Airport customer review

(United States)

Two flights were jammed in a long narrow hallway for 15 mins. Signage was bad so US citizens kept cutting in line after finding that short line was for visitors. Rude personnel many people missing connections. Baggage on different carousel than the sign announcement. Took hour to get through. Terminal very hot and stuffy.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

New York JFK Airport customer review

(United States)

No free wi-fi which is disappointing for such a major airport. There are a number of iPads available for use but there connection to the Internet is painfully slow. Would have been better served using the money spent on iPads for providing free wi-fi. Finally facilities are not that clean.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

New York JFK Airport customer review

(Canada)

Touched down from Paris everyone is shuffled through a dirty hot hall into a tiny room with no windows. Waited over 1 hr in a line to just pass through New York to Toronto. Layout is awful it seems to be the only airport that doesn't offer free wifi. At my gate there was half the seats needed for the amount of people. Overall its a hot confusing airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

New York JFK Airport customer review

(United States)

I've flown in and out of almost every airport in the United States for business travel and JFK has to be the most confusing design I've seen. The departure/arrival directions upon entering the airport are confusing and after check-in a whole group waiting to go through the security checkpoint were hustled outside across the street to another checkpoint that was just as busy. The security checkpoint was the longest most frustrating experience I've had at an airport. The TSA officials were rude and disinterested. Very long walk to the gate limited places to eat once I got there and absolutely nowhere to sit down. Overall not a great experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

New York JFK Airport customer review

(United Kingdom)

I have avoided it based on the horrible experiences of friends and relatives but for some odd reason decided to take a chance and experience it myself. Sadly everyone was right. It is dirty workers are rude shops are limited and it's just a miserable place. I will continue to fly in and out of ATL from now on.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

New York JFK Airport customer review

(United States)

The situation at JFK has been horrible and it is getting even worse. Today at the Delta international arrivals terminal it took passengers (at least the non-US passports) 2.5hrs to get through passport control. 2 passport control stations were open. This is just unbelievable. Everyone has the impression JFK is trying to make passengers miserable on purpose. My family and I do Transatlantic flights many times a year but we all dread of JFK. Both departure and arrival. In addition most of the cases-not all-the JFK staff are arrogant and grumpy. And International arrivals at terminal 3 is a shame. No space no proper information displayed most of the time extremely crowded. You hardly find your pick up there and vice versa.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

New York JFK Airport customer review

(United Kingdom)

We arrived at Terminal 2 (Delta Airlines) at JFK no problems passing through Customs or collecting luggage. But we had the worst experience ever at an Airport when we went to the Ground Transportation Desk with Our email ticket for the journey into Manhattan by NYAS Airport Service. We were given a ticket by the girl on the desk but our email was not returned to us a taxi driver eventually came after 45 mins (we were expecting a bus transfer which were supposed to leave every 20 mins) There was much confusion as to where our email ticket was the driver said we would have to pay again and the girl at the desk was very very rude and accused us of lying about it. This was all very upsetting and we asked for a supervisor to be called he was a nice man and sorted it all out. By now we had been waiting over 1 hr for our transfer and we were very tired. Not a good experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

New York JFK Airport customer review

(United States)

Arrived JFK last night from Italy around 8pm. Totally unreasonable connection experience. Had to walk down very long dreary hallway dragging bags over very dirty carpeting. A pretty unimpressive and difficult welcome to the USA. Then told we had to walk to terminal 2 for domestic connection outside up ramps across streets with auto traffic down ramps or stairs about 2-3 blocks in the rain no signage dragging bags to be rechecked. Airline rep said if we had been there before 7 pm we could have done it in same building as arrival. One of our party used wheelchair but no provision was made for their bag which also needed to be rechecked in terminal 2. Another member of the party had to drag both her bag and the one for the wheelchair person. Plus carry-on luggage for both. I expected a cleaner more attractive and smoother welcome to this country. I am a seasoned international traveller but have never had a transfer this difficult anywhere else. Where is the shuttle train or bus service? Where are the automated baggage transfer belts? It seems very unreasonable to expect customers to be subjected to this treatment. I am appalled and embarrassed to known that this is how the USA welcomes international travellers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

New York JFK Airport customer review

(Hong Kong)

Immigration was a mess with US guards treating the passengers with ignorance and baggage claim was very crowded. There is also not a lot to do in the airport - very little shops restaurants and overcrowded. Departure Check in was easy but security even at this time was not easy to clear. Leaving JFK is the best thing I can say about this airport. It's a joke compared to most other airports I've been to.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no