✅ Trip Verified
| JFK confirmed again today why it is my least favorite and most avoided airport. If it weren’t for the competitive international fares I’m able to acquire due to routing through this airport, I’d never come. My plane landed at 4:30a, closing out an all-night flight of 11-1/2 hours. We were first to Passport Control, but other flights also arrived and discharged their passengers. There were hundreds in line, and only one agent was checking in the sea of American citizens returning home. Airport staff barked directions at incoming passengers, but with no clarity or organization or apparent purpose, generating even more confusion and frustration. My husband and I were near the front of the line; still, it was an hour before our passports were cleared. Exiting Control we followed signs for Connecting Flights. The main Connecting lobby was closed, so someone shouted from the top of the escalator to come upstairs. Once there we had the “pleasure” of joining all the Departing Passengers - both those Connecting (like us) and those just starting their trips. We stood in long Security lines, were yelled at by TSA staff or rudely ignored, and ultimately had three of our five parcels inspected/rifled. The airline staff has been courteous and helpful and genuinely concerned with passenger comfort and safety. The JFK airport staff, however, is the complete antithesis. How embarrassing for all of us, knowing that millions receive this sorry treatment. Get your act together, NY. Future passengers, be warned. Maybe your experience will be a good one. Or maybe you, too will take away the degrading experience that was mine today. By the way, airport staff are warm and friendly with each other, even as the passengers they serve are wearily (and angrily) working their way through JFK’s cattle call process.