"lack of professionalism should not be excused"
T Owen (United States)
✅ Trip Verified | Worst TSA! Negligent, rude, inefficient, dismissive. The manager of TSA (bearded and in his 50’s) was combative and immature to a point of disbelief. The lack of professionalism should not be excused.
Experience At Airport | Departure Only |
Date Visit | September 2020 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"a horrible horrible experience"
H Ford (United Kingdom)
Not Verified | The worst airport ever. All NYC airport staff generally rank low in terms of attitude and manners. It isn’t uncommon to be greeted with a very confrontational service. On this occasion I had booked NYC as a family holiday and left by the end of the week feeling so upset. A woman and man working at security shouted at my and my family completely unnecessarily. They demanded we fold down our pram with my sleeping 1 year old baby in it and then shouted at us to get her out and the to move on immediately whilst other members of staff watched with complete indifference and smiled. It was a horrible horrible experience. They created an unbelievably tense and hostile environment, which the staff almost fed off. It was not the best holiday given an UBER driver demanded $250 after taking us from JFK to our hotel, and the hotel mixed our rooms up (the Maxwell on Lexington Avenue) Leaving 5 of us to share a double room for 5 days. All in all an awful experience made even worse by the airport staff.
Experience At Airport | Departure Only |
Date Visit | September 2019 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"The worst TSA ever"
Y Koenig (United States)
Not Verified | The worst TSA ever. I was 40 minutes early before doors closing and its took 30 minutes just to get thru the security and when arrived at the door 2 minutes late they wouldn't reopen the door.
Experience At Airport | Departure Only |
Date Visit | April 2020 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"the slowest staff ever"
Donna Morgan (United Kingdom)
Not Verified | Worst airport I’ve ever arrived into. Huge queues probably due to the slowest staff ever. Despite queues out of the door and we were there for over 2 hours, staff could be seen chatting to each other between customers (not asking for next in line due to talking) and then taking an age to process, the whole time being very unfriendly and downright rude! Worst security checks anywhere.
Experience At Airport | Arrival and Departure |
Date Visit | March 2020 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"security is totally unreasonable"
K Chen (United States)
Not Verified | Terminal 4. The security line set up is totally unreasonable. There is one PreCheck line and no separate "CLEAR" line. The "CLEAR" machine and staff are placed at the front of TSA PreCheck line, allowing CLEAR customers to cut through the PreCheck line. Really? CLEAR has higher priority than PreCheck? If so, TSA should announce it, so people can decide to buy CLEAR instead of PreCheck. I believe the CLEAR machines and staff should be placed at the end of PreCheck line or a separate area away from the PreCheck line, so when they are confirmed CLEAR, they can get in PreCheck line like all the other PreCheck customers. I suspect CLEAR pays TSA or the airport the get their program this unofficial advantage.
Experience At Airport | Departure Only |
Date Visit | March 2020 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"A truly awful introduction to the States"
T Harris (United Kingdom)
Not Verified | Dreadful experience! Nearly 3 hour wait with two people at the desks. Humourless and arrogant staff when we were finally ‘processed’ with no hint of apology for the time we had waited. Felt like herded cattle and treated similarly. A truly awful introduction to the States.
Experience At Airport | Arrival and Departure |
Date Visit | February 2020 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"3 hours waiting queue"
Yves New (Jordan)
Not Verified | Worst ever arrival immigration process globally. 10h30 am arrival and only one immigration officer for the entire terminal with 3 777 planes. 3 hours waiting queue
Experience At Airport | Arrival Only |
Date Visit | January 2020 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Wifi Connectivity | 12345 |
Recommended | no |
"Still currently stood waiting"
T Simons (United Kingdom)
Not Verified | Hundreds of people awaiting to get through arrivals security. 3 out of the 12 booths on our side were open, all the rest shut. Still currently stood waiting, it's been over an hour so far.
Experience At Airport | Arrival Only |
Date Visit | January 2020 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"slow and unhelpful staff"
1 reviews Seamus Curran (United States)
✅ Trip Verified | Shocking. Ridiculously long queues with slow and unhelpful staff. Half the booths were empty meaning wait times of well over 2 hours. Worst airport I’ve ever been in. Staff treated/talked to you like animals. Arrived back in Australia in Jan 2020 a what a completely wonderful experience. I will look at flying through another airport Newark or LaGuardia as I love visiting New York.
Experience At Airport | Arrival Only |
Date Visit | December 2019 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Airport Staff | 12345 |
Recommended | no |
"Rude, ignorant staff"
Sandra Davis (United Kingdom)
Not Verified | Will never ever use this airport again. Rude, ignorant staff treating people like animals, absolutely shocking. If you treat people like this you will get treated back like it. I have never witnessed so many angry pasengers. Security staff were worst of all, barking and shouting at people like they were vermin. It seems the security staff were on a power trip to see how many people they could ridicule and intimidate. If this is the way the US is going god help them.
Experience At Airport | Departure Only |
Date Visit | January 2020 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |