New Orleans Airport

Not Verified | Not only did they lose my bag when I flew out and not properly screen passengers, but now flights arriving back at MSY are getting their bags before my flight. I mean 15 minutes later than ours. This is not my first time having this problem, last time they had four flight arrivals on one baggage claim. This airport is hot garbage. This place needs to be reviewed by some federal aviation commission.

Not Verified | The new airport in New Orleans is a nightmare! The traffic in and out of the airport is horrible. During rush hour add an extra hour or two to your trip. There is only one way in and one way out and it’s bumper to bumper. Also, long lines to go through security. No seats at baggage claim. Loud live music playing in the background while passengers are calling family members to tell them they have arrived. The old airport was a dream, new airport is a nightmare!

Not Verified | Who builds a new, modern airport and fails to include computer stations and general sitting areas to eat? New Orleans is who. Worst engineering design for a modern airport. Very poor food selection in concourses. Most food places are kiosks where you must take your food with you. But wait, they don't have any table seating for a person to eat their food.

Not Verified | Worst airport security screening. People on duty behave like they are there to pass the time and do not care how they are impacting people queued up. When I arrived in the queue, there were about 7 people ahead of me. It took me 45-60 minutes to get through that. Rudest people I have ever seen. I talked to few people to understand if this is one odd day or it is like this everytime. I was told that it is worst at night because there is no supervisor at night time.

Not Verified | What a waste of $1.3 billion. This new airport is literally the worst I've been in a long time, and I travel all the time throughout the year! The signs are a complete joke, and they're incorrectly placed/marked from the time you begin pulling into the driveway! Literally terminal and parking signs, departure and arrival signs, and even the arrows on the signs for the exits are incorrectly marked and/or posted directionally! The old MSY was laid out much more efficiently and effectively than the new one! We were disappointed the time we arrived and then again 5 days later when we departed as well! We should've known with this state and city what to expect, and it was no surprise the lack of concern the staff showed either! Thank God for the kiosks at the ticket counters because hopefully these will replace some of the atrocious, rude, lazy staff that you currently have in place! That'll be a huge improvement for you guys, so I can't wait for this continued transition! We also waited 40 minutes from the time we deplaned for our luggage! I've had bags miss flights I was on make it on the plane behind us arrive more quickly than this! Terrible customer service! Your employees legitimately don't seem to care. Overall, I'd honestly give this airport experience a D-. We will be flying from BTR going forward! At least they're courteous and seem to care more than MSY! Plus, the signs are correct and the airport is obviously easier to navigate than whatever you guys call that setup/system at MSY!

Not Verified | Love the new airport layout and the natural light in the C gate area bathrooms. The space is significantly more inviting and relaxing. The speediness and helpfulness of the staff could be improved.

Not Verified | Somewhat astonishing that a brand new airport would be build to such a mediocre standard. Signage, security, and staff were unhelpful and didn’t seem to want to be at work. The security design is particularly poor. It is not like you need to invent this. There are many best in class examples around the world. Was not terribly busy when I passed through but this airport won’t cope with heavy volume.

Not Verified | This is the new airport and it is woeful. Security are rude and uncaring if items are separated from passengers. Laptop spills onto rollers because they push the buckets through with total disregard for value. Worst security experience ever for me. I think they needed more space, tables. This is new? What will holiday travel be like? The food stalls are not well stocked. Not enough staff to help customers. Lines are too long for the low volume of travelers. Signage is not well considered.

✅ Trip Verified | Finally the new airport opens, nearly a year late. It is unfortunate a brand new airport was built so small. Holdrooms are no where near big enough and the bag system was undersized from the beginning. Is it too late to tear it down and start over?

✅ Trip Verified | My son and I used New Orleans airport on 12th October 2019 as the departure point on our return to the UK. Given the importance of New Orleans we were shocked by how poor the whole airport experience was: Extremely poor signage, Dirty floors, the carpeted areas were particularly filthy. Toilets were disgraceful, loose fixings, unpleasant smells, inadequate drying facilities. Food outlets were shameful, unreasonably expensive, restricted choices, staff had a totally 'couldn't care less' attitude. The whole airport had an atmosphere of neglect, scruffiness and disregard of travellers. Having greatly enjoyed the experience of the city it was a crying shame for that experience to be soured by this abysmal apology for an international airport.