Nashville Airport

✅ Trip Verified | I am writing to complain about the cost of long-term economy parking. I have lived in large cities around the country and long-term economy parking is around 8-10$ per day. This airport has continuously raised its long-term parking fee over the last few years to a now astronomical amount of 18$ per day! That is unsatisfactory and unacceptable. There have been no improvements to the parking lot and there are not buses running more often to them. Why the unreasonable raise. The traffic at the terminals themselves is also horrible. People will be waiting for almost an hour to pick someone up around the holidays.

✅ Trip Verified | Getting in and out of the airport is now a real problem. Traffic does not flow around and is backed up constantly. New design has added stop lights which just backs up traffic even more. Years ago, BNA built a parking deck, then 2 years ago tore it down to do the new terminal and parking. Now everything is worse than was before. Even the shuttles to the parking areas are affected and now take forever to go to and from the pickup/drop off areas. Parking spaces are blocked off, constant construction. Cell phone lots have moved off site causing drivers to “Park” on the road. Traffic cops at arrivals do not enforce people from parking and moving on causing traffic to back up all the way around the short term parking area.

Not Verified | Flight 1101. Dec 23 12:23AM: We have been sitting on the tarmac for 2 hours tonight. Yes there was some snow here. We were told there are no open gates. Get the other passengers off the planes at the gates if they aren’t going to fly out. There is no reason for planes to stay boarded sitting and blocking the gates. Ridiculous. Very very dissatisfied.

✅ Trip Verified | Fantastic. Ample and clean restrooms. Great restaurants. Napping rooms available to rent. Everyone was kind and assisted as needed. They asked me if I needed help. Super customer friendly service.

Not Verified | Extremely noisy. Loud music, requiring loud announcements. In C terminal floor constantly shakes, it seems to be an engineering flaw. Avoid if you need to layover.

✅ Trip Verified | This was my first visit to Nashville airport and it will be my last. We arrived to fly back home to the UK. Airport was under construction, very few seats to sit while you waited for check-in to open. No where to purchase any snacks while waiting. After we checked in we had priority security. We proceeded to use priority lane but got so far and it was closed. There was a few of us and we had to join the end of the queue. One of the gentlemen asked a TSA agent what was happening with security. She was extremely rude and dismissive of him. So much for friendly and helpful staff! After security the selection of food and shops is quite sparse. Not what I would have expected from an airport the size of Nashville. We were extremely disappointed with our experience of this airport!

Not Verified | Before I arrived, I called to check on parking. The last time I was there the sign pointed straight ahead for Terminal B parking. Didn't know you had to drive all the way around the airport to find Terminal B because there were no more signs. So, the operator who answered was very condescending and impatient. As if I was taking up his time. The place can be very confusing if you only use it every couple of years. I took the "shuttle" to the terminal. On the way home, in the baggage area, a sign said "shuttles" with an arrow. I walked and walked and walked with my bags to where there were buses. I asked which one to Terminal B parking. They were all buses to hotels! I was exhausted and had no one to ask for directions! They need people in booths or walking around who can answer questions!

Not Verified | I fly frequently in and out of Nashville Airport and don't really have ever any problems until today. My kids were in town and I had to take them to the airport for the return flight home. They are Minors so I went in with them to make sure they got on board the plane ok. I parked in the parking garage for less than 2 hours and was charged a full 1 day rate of 26 dollars. That rate kicks in at 45 minutes. I believe that is absurd. I don't have a problem paying to park but don't feel like I should have had to pay the full day rate. Don't get me wrong it isn't that I don't have the funds but it really the principle of it. I usually park off site because the rates are better and the shuttle service is better as well. I feel the full day rate shouldn't kick it until about 3 or 4 hours in the garage. I mean if you parked and took a flight somewhere it would take 3 to 4 hours to get there and back without really getting off a plane. So I turned in a complaint to the airport and was basically told tough luck. So my sentiment is Nashville Airport your customer service sucks. Do better. Not to mention the entire airport is a construction site inside and out.

Not Verified | I just dropped my Aunt off at the airport to catch her flight. I was parked for 5 min max with my Caution lights on in the terminal. As soon as I unloaded the car and told her goodbye, I got back in the vehicle and the traffic guy (about 60yr old) is yelling at me to move. I said I’m about to move I’m just starting my GPS, which takes 1 min. He then proceeded to come up to my window and yell and tell me “I don’t care what your doing, you can put your GPS on somewhere else. You need to move.” By this point I could’ve been done and gone if he wasn’t causing an issue over me dropping off my relative and only being there for 5 min. I know his job is important. I know it is important to try and keep traffic going so it doesn’t back up. What I don’t agree with is being rude while doing it. Everyone is there to do the same thing. It isn’t going to make things better, or traffic go any faster, by being rude and inconsiderate of others. Very disappointed and very disrespectful. He needs to be written up for this.

Not Verified | I have flown many times out of BNA never that much of a problem until this last flight, I would have driven to my destination had I known what a mess it is, now don't think I want to fly out of Nashville ever again. I was over 2 hrs early and only made it to the gate with 1 hr to wait. What happened to all the quick places to grab some food? Seriously BNA get your act together.