Nantes Airport

Not Verified | We had thought of a walking holiday but we got one free courtesy of this airport. After walking a long way to the departure portal, at the far end of the building, we had to walk another long way on the ground floor, up stairs and back along the same, but reverse route to get to security. The officers there were anything but friendly and it was obvious that they escalated their searches and arrogance if one responded with anything other than utter compliance. Not a smile or a 'please' or 'thank you' in sight. They all wore identity badges but would not allow me to inspect these. Utterly the worst goodbye I have ever had from anywhere. After more walking, we were directed down to the waiting area on the ground floor, which just happened to be adjacent to where we left our hold baggage. The signage is abysmal, amazing us that anyone got on the correct flight. Then more walking across the hardstanding and up yet more stairs to board the aircraft. Both my wife and I are over 80 years old and were completely exhausted by this pre-flight activity. We were so looking forward to using this airport - but found it abysmal, soulless even hostile.

✅ Trip Verified | An embarrassingly poor airport. The largest in Western France and a choice of six sandwiches and a couple of cakes from a buffet bar. The bread was frozen and the sandwiches were disgusting. Nothing else apart from a small duty free shop barely larger than a Proxi. With trains on strike, gilets jaunes blocking roads and this standard of service this is a country that knows how to take the mickey. As I am in the hospitality industry I reassure myself that this is the quality of the competition in France.

Not Verified | The worst experience ever. Very poorly organized and very poor quality. Lack of staff and lot of waiting. If you transfer remember that you have to go out and do the security check again which takes ages! Security are very grumpy and unfriendly. If anyone is planning to carry on a skateboard forget about it. Mine got confiscated due to the airport rules, even if I haven’t had any problem anywhere with this and I have been traveling with my skateboard for last 12 years. Avoid this airport!

What a shocker! So incredibly poorly organised. Little to no information. Understaffed with grumpy staff who are obviously resenting the fact they’re picking up the slack for non-existent colleagues. No efficiencies whatsoever - wouldn’t let the first bus leave gate 36 until the second one was full - so we had to stand around in a cramped bus. Really diabolical all round - avoid this airport at all costs if you can!

NotVerified | Worst experience at any airport ever. Avoid if at all possible. A cattle market is organised better! The disorganisation on the outside of the airport is worse on the inside. Only one cafe upstairs on the outside of passport control, big queues through passport control and only vending machines and a coffee kiosk once through passport control. Lack of information, lack of facilities and lack of brains.

✅ Trip Verified | Awful airport. Arrived well in advance and there was very poor signage. Arrived to the airport bar/lounge area which was filthy and flies flying on to the tables and food/luggage. No working WIFI. Once through security which was surprisingly okay, got to gate 38. Flight delayed by 1 hour which was not announced. Nearby gate had their flight cancelled. Our gate now became their gate and their gate now became our gate for bus transfers to leave the airport except none of us were told so passengers for the BA flight joined the queue at gate 38. At the last minute we were told our gate was now gate 36 were the cancelled Easyjet flight. Waited on the bus to Board the flight as they were still awaiting buses to take passengers and luggage from the arrived flight. Overall a very poor service and lack of communication. Will never fly in to or out of this airport again. Once was enough!

✅ Trip Verified | The worst experience I have ever had at an airport, and I travel through many. Overcrowded. Lack of staff. Unnecessary waiting despite having checked in online. 90 minute wait in severely overcrowded conditions after security to go through passport control. Flight delayed by nearly an hour waiting for late boarders due to the chaos. Avoid at all costs. Will not be flying to this airport ever again. My children were traumatised by the experience. Cannot rate services as there was no time to avail of them.

Not Verified | Worst airport experience ever trying to depart, took 90 mins to get through passport control after security check, complete chaos with insufficient staff around and no queuing control

Not Verified | The worst airport I have ever been to - completely disorganised. Queuing for hours for security and passport control. No information and chaos. Will never fly through Nantes Airport again

✅ Trip Verified | Having read the prior reviews, we faced our departure here with some dread. Surprisingly, the experience was much better than expected. We dropped off a Lease car and spent two nights at the Oceania Hotel before a morning departure. As airport hotels go, the Oceania was better than average, and you could walk to the Terminal if you had to do so. We had lots of luggage from a 5 week trip, so took their van. Yes, the airport is old, but the folks checking us in at Air France and especially the Security people were as cheerful and kind as any we have encountered, very quick and efficient, and that compares to a dozen airports in France and over a hundred around the world. True, the seating areas are less than ideal, shopping and food vendors are limited, but everything was clean and well maintained. What do you expect in a small airport? I understand there have been efforts to build a bigger and more modern airport north of the city, but those effort have been blocked by litigation and political.conflict. Who would want to invest substantially in an old airport when its future is uncertain? The people who do invest and count are the employees there, and they are first rate! The area around the airport is bland, with far too many roundabouts and commercial rather than retail business to be of interest to the leisure traveler, but so what. I'm not looking for a mall.