MSL is 30 minutes from my home instead an hour twenty to HSV. The staff is beyond exceptional up to and including the TSA employees. Over the years I have had less problems with connections in Memphis than any other hub in the southeast. Two years ago we dropped our 16 year old daughter off for a flight to her grandparents. We left for parts far and wide before the flight departed as we knew she was in good hands. This wound up being one of the occasions when mechanical problems caused a delay. The staff called me on my cell phone and explained the options to get my daughter to her destination. We chose to allow her to stay and wait for the next flight that afternoon as her arrival time would not have varied much had we turned around and put her on a flight out of HSV. I asked that they make sure she was fed since her wait would go over lunch time. Long story short when we checked to see how she accomodated the staff insisted my daughter accompany them to lunch and picked up the tab. She was provided vouchers for the 2 hour layover in Memphis and the staff explained in detail how to use them where the eating places were located in Memphis airport etc. She was treated exceptionally well and other than the long day actually enjoyed learning about the pitfalls that face air travelers at times first hand. The same smiling faces that helped my daughter two years ago are the same ones that greet you at the counter today. My only complaint is the limited flights don't allow me to fly out of the shoals as often as I would like.