Muscat Seeb Airport

Not Verified | We were on the queue "Residents & Families". One desk only for us, while three for Diplomats and Business used for Omani passengers, and three for Tourist Visa. The agent didn't call us but constantly asked Omani travellers from the other queues. They showed no respect to "Residents & Families", as if we were second class citizens. Disgraceful. We voiced our dissatisfaction so the manager took our passports and intimidated us, threatening us of various punishments. He said that only him was to decide how things should be managed. I call that "abuse of power". Unprofessional, disrespectful and unruly. That was a pity for a country who shows a lot of respect for all residents and where every body has his place. Omani Officials are usually very respectful and welcoming. We never felt a sort of discrimination in our daily life in Oman. But that moment in the airport was shocking. This is also a pity for the new beautiful airport and the governmental efforts behind. A more control and training is needed for the staff.

Not Verified | I arrived and departed through the new airport which really has an amazing design but with no System at all. People are sleeping everywhere even at the entrance gate of arrival and departure terminals. Slow motion queues because of the number of working gates for E-gates or Passport Control. WC smell is always bad.

Not Verified | One of the airports aiming to become one of the top 20 in the world. Very friendly staff and lots of options for shopping. One of the best airports I have visited.

Not Verified | I flew Biz class with Oman Air to BKK via Muscat. Lovely new airport. Busy at security check but I was fast tacked and in the lounge within 5 minutes of landing. Clear signs everywhere. I was a little apprehensive about getting my connecting flight but in the end it proved no problem. A very pleasant experience, coupled with the superb flights with Oman air.

✅ Trip Verified | I traveled with my family via Muscat airport on Oman Air. It is a new terminal. Everything is of international standards but the biggest problem is that it is designed by not keeping international travelers comfort in mind. Rude local staff, but all foreign national staff are great. No quality food court and duty-free shops. Avoid if you can.

Not Verified | Terrible passport queues with only one counter serving the tourist visa holders. Why bother building several counters while only one being in use. Easy improvement area.

Not Verified | It is a great leap to what we had earlier but the new airport lacks the proper system that needs to be there in an airport. The staff are fine, at least I didn’t have any bad experiences, but my friends did. A lot of walking without proper markings, the markings are wrong in some areas, food court is too small and there are not enough shops.

✅ Trip Verified | Worst airport. Avoid. They are clearly not ready. Rental car return has no signs and no one at the counter to return. Self check in machines don’t work. Customs is easily over 2 hours while workers just sit there and people are cutting in left and right. There were even kids that ran through customs and had to be caught. Currency exchange does not have any money to exchange. Would recommend driving as opposed to going through this nightmare of an airport.

✅ Trip Verified | Terrible design for a new airport! Transfer is chaos with long queues. Everyone is funnelled into a tiny set of turnstiles. It is not well set out. The whole area is cramped and it can take ages to get through transit if you arrive with another flight. There are acres of walking space but very few cafes and places to eat and drink. Those that are around are not particularly eye catching or cosy. Very disappointed with the whole place. The seats in the gate area are wooden slats and not very comfortable. Dubai any day if I had a choice.

✅ Trip Verified | I had a very pleasant experience at the new Muscat International Airport, only few weeks after it opened. It is a giant leap up from what they had before in MCT. Check-in was quick (business), immigration reasonably quick and friendly, way in and out. (e-Gates still unbelievably slow. I wonder how this is even possible). Staff were friendly, helpful and, considering that most of them were naturally new on the job, also quite efficient. Not all shops, food outlets, and lounges were open yet. Those that were seemed decent. Nice departure gates and air bridges now. No more bus transfer and climbing stairs to the planes in the heat. Also, I like the architecture and the interior design.