Munich Airport

✅ Trip Verified | On arrival, immigration was smooth. We wait for baggage more than one hour to arrive, flight arrived 30 minutes after our arrival received baggage. On Departure, there were priority at security screening when I asked them they denied any priority and I have to take the line again. Passport department was crowded, and passenger bypass the line without any questions.

✅ Trip Verified | I was just catching a connecting flight here and my first impressions were positive. The airport is attractive and clean. But it's let down by basic poor signage.

✅ Trip Verified | Long walking distances are made more difficult by poor signage. Today as we used the toilets before boarding our flight to Singapore we used the men‘s toilets near gate 31 and the urinal stalls were closed off. Several of the automatic towel dispensers were defect. The outside area bus stop was dirty with cigarette butts and stains in the ground from gum. The airport needs more charging stations for electronic devices at the departure areas.

✅ Trip Verified | Had a 4 hr layover at this airport to catch a flight to the US. The airport is spotless clean, some basic needs are missing. Long walks to the boarding zone with no resting spots/ chairs makes it hard for little kids. Water fountains or refill stations could not be found. Shops to buy water were mostly closed at early am. Water bottles from the previous connecting airline had to be thrown away at the security check.

✅ Trip Verified | Terrible design for airport. On inbound flight to T2 25 minute walk from pier to the baggage carousel. On outbound flight from T1 sent from Area B to C to level 4 then 5 then 4 to get to gates - again long, long walk with poor signage - 30 minutes walking time. Airport is also an hour by taxi / 45 minutes by train from city.

Not Verified | Terminal 1 of the airport was designed poorly. The terminal is a straight line with ~10 foot wide hallways to walk between the “concourses” (A gates, B gates etc). Alongside this hallway is a row of chairs for people sit while they wait, making the actual walkable portion of the hallway even smaller. To add further congestion to these crucial pedestrian transport routes, there are gates located in these hallways and when boarding the flights, it creates a queue alongside one side if the wall. Between that and the chairs there is then only enough room for the flow of traffic in one direction. There are dozens of gates on either side so the traffic is always two way but there isn’t enough room. So everyone is doing the side shoulder dip to get around people then tuck into a small alcove to let oncoming traffic pass. Have you ever been in a very crowded nightclub or bar and you’re trying to get to the bathroom or across the room and you have to slide in between groups of people like a worm saying "sorry man. Behind you. Coming through. Excuse me?" The Munich airport experience is kind of like that, except there’s no music and everyone is in a foul mood. Does not hold up to German standards of efficiency! Really poorly designed airport! The architect failed on this one. It was clean though. Grade: C-

✅ Trip Verified | The worst experience ever in trying to depart. One passport security station to Terminal (C) was closed. The other was nightmarish long. Fast track was 75 minutes long. Nobody was was providing guidance to expedite or explain issues. Passengers were left to fend for themselves. Don't know what is going to happen if I am later to gate. Somebody needs to take responsibility for this terrible process.

Not Verified | Chaos reigned at Munich Airport last Thursday while trying to negotiate all the queues. There were only two BA staff checking in passengers, hence the queues to check in were horrendous. We were waiting at check in for well over an hour and 15 minutes before BA opened their check in desks. I was given no information how to locate security control. When I did eventually find security control area, the queues were massive. I asked one member of staff that I might miss my flight because of huge queues at security but he simply replied he couldn’t do anything to help. Indeed, it me took me well over an hour to get through security and then to make matters worse, it took me an hour and a quarter to get through passport control. The noise in these queues was deafening, with lots of pushing and shoving. There were no marshals or customer service representatives from the airport to assist customers or to answer questions. It was every man for himself! The whole experience was a nightmare.

✅ Trip Verified | This is my 2nd time to transit this Munich Airport and it just doesn’t get better. If you’re not Schengen and trying to get into there or in there and trying to get out, passport control will give you a great deal of attitude. My connecting flight was announced while I was standing in line and they said, “not my problem” get back in line. Of course I missed the flight and my only option to get to my destination was to stay overnight. Granted LH was a bit late but I could have made it if there had been an ounce of compassion from passport control to let me out of Schengen. This is my 2nd time through here and now I get to go back into Schengen and back out tomorrow morning. She even caused her fellow officers extra work declining to understand that facilitating smooth operations is a small part of her job.

✅ Trip Verified | I travel a lot internationally, and it always took me 1-2 minutes to clear EU passport control, once I was at the counter. This time, I was transiting through the Munich airport on my return trip from Georgia (the country) to Switzerland. The passport control agent decided to treat my U.S. passport and Swiss residence permit as possibly fake. He examined my passport slowly and repeatedly, and eventually asked if I have a problem with my passport. He also took a long time looking at my residence permit, and I think he said something about its color. After 15 minutes of scrutiny, he let me through, but the delay was long enough for me to miss my connecting flight. The airline rebooked me for the next flight, which was 3-4 hours later, but my schedule for the day was negatively affected.