✅ Trip Verified
| We, among at least 15 more passengers, missed our flight to Dublin today, due to the incredible queue at the passport control of Munich airport. Obviously more passengers missed other flights, since the situation was totally unprofessional and unfriendly for passengers - clients of the airport and the airline companies. We arrived at the airport at 08.00 am, and our flight was at 10.15. We had already checked-in at home, so in theory there was plenty of time to drop-off our luggage and go to the gate. However, everything started with the delay even at the luggage drop-off, where the lady did not let us drop off the luggage, saying that my wife should have a visa to Ireland (my wife is a Russian citizen with EU family member residence permit). Though the official website of Irish Consulate stated the opposite. We needed at least 40 minutes to clarify this issue, before they let us, finally, drop our bag off. Moreover, the lady at the check-in counter was neither polite, nor speaking English well, and she also did not inform us that our gate is in the different terminal section from where the check-in desk and luggage drop-off counters are. So we first tried to use the Security Check at section D. Then we were sent to section C (by an employee who did not speak English at all). Where we found ourself on the "fast track" to the Passport control (we would travel with the infant) that didn't move at all for 40 minutes. We were just standing there with the crying child, among hundreds of people, and nothing was going on! Then I tried to go to the security check on another floor, where it looked like less people. So we spent more time waiting for the security check, and finally hoped to do automatic passport control. However, when we already spent at least 10 minutes trying to scan our passports there, the policeman told us that we can not use it because we have a child with us. So we proceeded to the passport control, where we were waiting again among all the passengers who were going to miss their flights. We were 20 minutes late to our gate, and we arrived 2+ hours earlier to the airport. 18 people (at least) from our plane lost their flight. We were waiting 2+ hours afterwards to take our luggage and the baby's stroller, that airport stuff did not let us take up to the plane, so actually we were carrying 13 kgs baby through all these queues for hours. We missed our flight and we will miss also our return flight, because we did not find anybody in the airport who could take responsibility for the situation, offer us another flight, give us an explanation or an apology. We simply could not afford to pay another ticket for today, and therefore, we lose our return flight from Ireland. I am not saying about spending the extra night in Munich and all the other troubles with our child, pre-paid car parking,etc. Totally unaccepted situation, totally disappointed by the passport control, the personnel, the total absence of any interest.