Munich Airport

Not Verified | One of the worst airports I've been to, and I've travelled quite a bit to third world countries and all over. The x-ray staff had no idea what they were doing, were only serving 1 person at a time, took ages. Then passport control to leave, was a huge queue and they only had a few counters, half of them walked off smug and arrogantly, leaving a queue of 100+ people to be served by 2 people! Absurd! Terrible airport, avoid it if you can.

Not Verified | In the past I've been very happy with Munich airport and have recommended it to other travellers for being well-organized and relatively peaceful, for an airport. But that opinion is no more, following our experience of almost missing our flight to Toronto due to super-slow security lines. My husband has Star Alliance gold status, which in the past has entitled us to a faster trip through security. However, yesterday the security agents told us no Star Alliance gold card holders or business class travellers could be processed through a faster lane. (Usually buying a business class fare or being a Star Alliance card holder does give one that benefit.) We were at the airport nearly 3 hrs before our flight, having been concerned about slowdowns on the S8 line to the airport. But it was the security at the airport that let us down: we made our flight by only 5 minutes! Spending that much time in lines for security, wending our way through arbitrary crowd control gating, is unacceptable for anyone, let alone frequent travellers.

✅ Trip Verified | On arrival following signs to customs took us down a corridor where a lady asked us, and everyone following us if we were looking for the exit, she then walked us out to another sign, and chastised us for not being able to read just as another group of passengers entered the corridor, it was clear she does this all day, when everyone is confused you have a design flaw. On arrival with no bags to check and using business class lines it took us an unacceptable 90 minutes from door to gate. There was an abandoned backpack in the passport control line. Multiple passengers brought it to the attention of the customs agents who seemingly did not care to address it as a security issue or lost property. Once in the gate area, the only retail options were two vending machines, one pit of service, one with only a few skittles packet in it. Around the corner was a small pretzel stand manned by one person, all of this is an enclosed gate area with a few A380s going out so hundreds and hundreds of people. The way-finding in this airport in unnecessary complicated and confusing, the staff (airport not airline) were rude, unhelpful and patronizing, the retail and food offerings airside are essentially non-existent, restrooms trash cans and other services seem almost intentionally designed to be hidden and inaccessible, and the wait times at the three separate checkpoints are wholly unacceptable. Wifi was down during our time at MUC.

Not Verified | We found Munich Airport to be an excellent airport, very well laid out with two level gate system that seems to work very efficiently. Very easy to follow signage, good seating. Check in and baggage drop off was well managed by friendly staff at Singapore Airlines service desks. Gates and boarding in designated assigned groups seemed to work quite well. Well presented airport.

Not Verified | In terminal 1 there are no drop off zones where you can print labels for baggage yourself. Longest queues for security I have experienced here in Terminal 1. Too few lanes and not even all open. 1 hour wait is simply unacceptable in 2024

✅ Trip Verified | Arrival flight delayed, baggage delayed (2 hours), train service information was in German. No service or help provided - only a pre-recorded message. On the departure the staff seems to be in loud mode.

✅ Trip Verified | A catastrophe of chaos, lack of planning, inadequate check in desks, automated baggage drop facilities and security check points. The queue for security was 90 minutes. This is the worst airport experience I have ever had. Staff can't understand English and give confusing, contradictory information. Munich Airport is a disgrace.

✅ Trip Verified | I was surprised to see out of order horizontal escalators in the G area. They were not working when departed July 18 and still out of order on the 25th. My gate was K so I had to go to the Subway to get to the Satellite terminal. The escalator down and waited and the standing room filled up quickly. Display said train departs in 2 minutes and then in 4 minutes but 15 minutes nothing. The poor guy with the walkie did not get any info and was not speaking well German or English. Passengers screaming my Flight is in 30 minutes ... 20 minutes ... no response. Then the display changes to "Betriebspause". No info given ... could that display not say something like "we are working to resolve the technical issue" I was sweaty and since I had time (not like others) I went back up and to the Lounge. There were still people coming down even if standing room was almost not available. The LH lounge lady told me I had to go to the Satellite Lounge, not here. I told her there is no train running right now. Her response: "That is not possible". It took 3 other passengers with the same statement to get into the lounge. I love MUC but was surprised by the lack of managing this incident or the very poor communication.

✅ Trip Verified | A dreadful experience at Munich airport. Too few staff, interminable queues, check in and departure miles apart. Staff on passport control unwilling to help when passengers were desperate to board planes. It took us 3 hours to get through the airport and only made our BA flight by the skin of our teeth. We will avoid Munich at all costs in future.

✅ Trip Verified | Incompetent and not service oriented, they are unable to have sufficient ground personell. 40 minutes delay because luggage was not removers and packed in plane. Time for more regulation! Avoid if possible.