Munich Airport

Customer Reviews

5 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 309 reviews
4/10
5 star Skytrax Rating
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2/10

"had to wait an hour in a line"

(United Kingdom)

Trip Verified | The airport is airport looks sleek and modern but the staff members are unfortunately inept. It was neither overly busy nor were the people running the airport understaffed. I had to wait an hour in a line to go through security. And another 50 minutes to get through passport security. Our flight was delayed leaving because so many people were held up waiting in the queues. Much improvement is needed
Experience At AirportArrival and Departure
Date VisitJanuary 2025
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"always a situation with baggage claim"

(United States)

Not Verified | Every time I come here there is always a situation with baggage claim. Either they lose my luggage or it take an hour for them to unload the luggage from the plane. The baggage situation here has to get better it’s the only airport I’ve experienced any of this.
Experience At AirportArrival Only
Date VisitJanuary 2025
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
no
1/10

"Airport staff were unhelpful"

(United States)

Trip Verified | At least half of all escalators were down, including the moving floors. Airport staff were unhelpful in every regard. By far the most helpful people were complete strangers, as nobody could help us understand the train system. (S1 splits in half on the way to airport?) We had to go thru three separate security lines, the last of which was between us and our gate, and we are still waiting to be let thru to our flight ad this is being written. Its been over an hour. One of the employees here was rude to us and told us to sit down and wait. If you can possibly avoid this airport, do.
Experience At AirportArrival and Departure
Date VisitDecember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Not enough seating"

(Saudi Arabia)

Trip Verified | Terrible airport. Terminal 1 passport control is 500 meter walking from security check. Not enough seating in waiting area. Most travelers have to stand. Prices in duty free shops are way too high. Definitiv NOT a world class airport
Experience At AirportDeparture Only
Date VisitNovember 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Nearly 2hrs in passport queue"

(United Kingdom)

Not Verified | Worst airport ever. Everything about both Arrival and departure were awful. Nearly 2hrs in passport queue after arrival, with 3 staff spending 5-10 mins each person. People queuing up the stairs. No water provided in the very hot waiting area / queue. Many people were asking why the delays, but the staff were all very rude and unhelpful. 2 passport agents sat with nothing to do as they were supporting the EU only queue, and were told not to help alleviate the c.200 person queue. This 2hr delay meant we could not go and visit Munich town as planned as we waiting in queue past 9pm. Then no food outlets available either. Arrival was bad enough, then we had an equally bad experience when departing. The supposed Fast-track queue, had around 70 people in it. One person was looking after both this and the main security queue. The non-fast track queue had around 200 people in. Another long wait for us, but even worse for other people. Then passport again was a big delay. This is by far the worst airport we have ever been to. Everyone in the arrivals queue would also agree.
Experience At AirportArrival and Departure
Date VisitOctober 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

“One of the worst airports”

(United Kingdom)

Not Verified | One of the worst airports I've been to, and I've travelled quite a bit to third world countries and all over. The x-ray staff had no idea what they were doing, were only serving 1 person at a time, took ages. Then passport control to leave, was a huge queue and they only had a few counters, half of them walked off smug and arrogantly, leaving a queue of 100+ people to be served by 2 people! Absurd! Terrible airport, avoid it if you can.
Experience At AirportDeparture Only
Date VisitOctober 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"super-slow security lines"

(Canada)

Not Verified | In the past I've been very happy with Munich airport and have recommended it to other travellers for being well-organized and relatively peaceful, for an airport. But that opinion is no more, following our experience of almost missing our flight to Toronto due to super-slow security lines. My husband has Star Alliance gold status, which in the past has entitled us to a faster trip through security. However, yesterday the security agents told us no Star Alliance gold card holders or business class travellers could be processed through a faster lane. (Usually buying a business class fare or being a Star Alliance card holder does give one that benefit.) We were at the airport nearly 3 hrs before our flight, having been concerned about slowdowns on the S8 line to the airport. But it was the security at the airport that let us down: we made our flight by only 5 minutes! Spending that much time in lines for security, wending our way through arbitrary crowd control gating, is unacceptable for anyone, let alone frequent travellers.
Experience At AirportDeparture Only
Date VisitSeptember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

“90 minutes from door to gate”

(United States)

Trip Verified | On arrival following signs to customs took us down a corridor where a lady asked us, and everyone following us if we were looking for the exit, she then walked us out to another sign, and chastised us for not being able to read just as another group of passengers entered the corridor, it was clear she does this all day, when everyone is confused you have a design flaw. On arrival with no bags to check and using business class lines it took us an unacceptable 90 minutes from door to gate. There was an abandoned backpack in the passport control line. Multiple passengers brought it to the attention of the customs agents who seemingly did not care to address it as a security issue or lost property. Once in the gate area, the only retail options were two vending machines, one pit of service, one with only a few skittles packet in it. Around the corner was a small pretzel stand manned by one person, all of this is an enclosed gate area with a few A380s going out so hundreds and hundreds of people. The way-finding in this airport in unnecessary complicated and confusing, the staff (airport not airline) were rude, unhelpful and patronizing, the retail and food offerings airside are essentially non-existent, restrooms trash cans and other services seem almost intentionally designed to be hidden and inaccessible, and the wait times at the three separate checkpoints are wholly unacceptable. Wifi was down during our time at MUC.
Experience At AirportDeparture Only
Date VisitSeptember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"an excellent airport"

(Australia)

Not Verified | We found Munich Airport to be an excellent airport, very well laid out with two level gate system that seems to work very efficiently. Very easy to follow signage, good seating. Check in and baggage drop off was well managed by friendly staff at Singapore Airlines service desks. Gates and boarding in designated assigned groups seemed to work quite well. Well presented airport.
Experience At AirportDeparture Only
Date VisitSeptember 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
3/10

"1 hour wait is simply unacceptable"

(Germany)

Not Verified | In terminal 1 there are no drop off zones where you can print labels for baggage yourself. Longest queues for security I have experienced here in Terminal 1. Too few lanes and not even all open. 1 hour wait is simply unacceptable in 2024
Experience At AirportDeparture Only
Date VisitAugust 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no