Mumbai Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 297 reviews
4/10
4 star Skytrax Rating
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1/10

Mumbai Airport customer review

(United States)

This one is by far the most terrible airport I've ever set foot in and even in two years of "construction" it continues to be an awful experience. Just pick any aspect of this airport. Anything at all. It is all a miserable experience. Rude security staff disgusting bathrooms dirty terminals and constant terrible smell. With all the corruption that goes on in India I wouldn't be surprised if the new terminal turns out to be just as bad as the existing terminal is.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Mumbai Airport customer review

(United States)

Recently visited Mumbai and was pleasantly surprised by my experience for arrival and departure with an infant. Was visiting with my 6 month old daughter so was a bit apprehensive about it. Arrival was a breeze without any queue. Had to wait for an hour for the bags hopefully they improve the baggage handling facilities and remove the hanger ons nearby the baggage claim looking to make money. n departure it was again a pleasant experience with the official letting us the First class line for Immigration because of the infant. Also for infants there is a totally separate counter for security check which allows one to have enough time to security check all the additional items ie strollers ormula and water bottles without being hurried by other people. Had plenty of empty seats in the airport to wait for the flight. Was leaving from Continental flight which leave for Gate 12 which have an additional security check. This process could be improved as after the check the area to wait for the flight is very small and gets filled up with people.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Mumbai Airport customer review

(Switzerland)

One of the worst airports in the world. You can't enter the airport terminal before the check- in counter for your flight opens 3 hrs ahead. Therefore you have the choice of standing outside as the few seats are reserved for the "security staff". You are not allowed to sit there! Nevertheless you have the option of entering a "visitor lounge" (which is a part of the terminal that is separated from the terminal by a glass window) for a fee of 60 INR. The are only seats in this lounge. Maybe the airport director needs a new car or house... Once you're inside the airport you have to go through a lengthy check-in procedure. Very few self check in machines. The counters are well staffed but as checking in 3 pax takes +/- 7 minutes you can imagine the mess after that 15 people joined the queue. Once you pass this you have to go through immigration (quite swift) and the pass the lengthy security check. Should you forget to have your luggage tag stamped by the security agent you'll be denied boarding as this stamp is checked again at the gate. Probably some kind of occupational program for police force. Conclusion: plan enough time or choose another gateway to India.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Mumbai Airport customer review

(United Kingdom)

The security staff are officious and rude to the point of being abusive. We were charged 2080 rupees for two drinks in the "Buzz bar". The signage is appalling and none of the toilets that I used had a single handbasin that had a water supply so people were washing their hands at the drinking water tap. My boarding pass was checked over and over again by the rudest security staff I have ever encountered. They also have a system whereby your hand luggage must bear a label that is then checked and stamped and marked over and over again so that it is rendered illegible. I would love to visit Goa again but if it means using Mumbai airport I simply will not go. I would advise any traveller to avoid this airport whatever they do.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Mumbai Airport customer review

(United Kingdom)

If possible avoid the Airport especially on a transit flight. Luggage transfers can be of a worry and known to get misplaced. Smoking is allowed in a certain restaurant however an order from the menu may be required. Some airline lounges are a great relief & the designated airport lounge for the national carriers is not up to the standard. There are other plenty international airports better than Mumbai.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Mumbai Airport customer review

(United States)

BOM is a disaster even in it's newer state. First problem is the lack of signs and communication for international transit passengers. You follow one sign that basically takes right outside the building where you stand and swelter in the Mumbai heat waiting to be allowed in. Secondly once you're in there are no seats in which to rest while waiting for your flight check-in desk to open. Then they have this great rule that even if you have a multiple entry visa and are travelling on the same itinerary you need to go to a special immigration office and wait while they take the longest photocopies in the world of your documentation. Then after they separate men and women in security; they put these bizzare tags on your hand luggage and stamp them. They are secured with but a string which makes they easily lost. And god help you if you are connecting to the domestic terminal in short order. The process has to be the most inefficient and uncoordinated thing I have ever seen in an international airport. Also be prepared. You will go through no less than 4-5 security screenings; no matter what you're doing in the airport. And they don't move at any other speed than slow in BOM. In terms of cleanliness I was surprised by how clean the restrooms were in the international terminal however the domestic terminal is revolting. There was even a well- fed rat that ran across the terminal floor as we sat and languished for hours with nothing to do waiting for our flight. Avoid BOM if you can at all costs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Mumbai Airport customer review

(New Zealand)

Mumbai Airport has and is undergoing renovations so now things have improved and a good range of duty free shops are there but they are still expensive and the prices are in US$$. There should be pricing in INR as well so that if any overseas traveller has Rupees it can be used. The immigration staff are rude one rudely asked my wife a question in Hindi which the street people speak. Its a disgrace to clear immigration through Mumbai due to these kind of staff who don't know how to speak!!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Mumbai Airport customer review

(United Kingdom)

Jet Airways flights transiting from Singapore - Mumbai - Brussels. I read reviews of the horrific experiences I would encounter in Mumbai so I was weary on arrival. Transit passengers no matter what cabin your travelling in were met at the gate and personally escorted to the transit area. It was peak time at 9pm 5 minute wait to go through a security check then into the terminal. Terminal was very busy but it was peak time still found plenty of places to sit down. Good choice of food outlets reasonable prices all were clean. Free wireless internet throughout the International Terminal. Aesthetically fine Mumbai is not the nicest airport slightly disorganised but renovations are being undertaken. They do another security check at the gate which involves being patted down and having your shoes scanned but nothing to complain about. Use Mumbai to transit if you have don't mind not having the facilities offered by hubs such as Singapore.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Mumbai Airport customer review

(United States)

Newark-Mumbai by Continental and Mumbai-Hyderabad by an Air India international flight. After collecting our luggage in Mumbai to reach the departures level we had to push our way through a throng of private and public cabbies beg many a uniformed person each pointing in a different direction walk to the end of the building to find an elevator in a narrow passage where luggage carts could not even turn. Once we reached the departures level the sidewalk was barricaded and we had to walk on the road competing with the traffic! All that with two carts full of luggage and two children. With the privatization the multitudes of walkie- talkie toting personnel of olden days are nowhere to be seen and any information is very hard to come by. We would have walked a couple of miles pushing the carts because of misdirection from various people The less said about the information counter the better. Overall it was a bitter experience and would think hard many times about using this airport in future.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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3/10

Mumbai Airport customer review

(Indonesia)

Having travelled alone and also with kids you get preferential treatment when you travel with infants. The airport staff lets you bypass any queue and you get access direct to the boarding lounge. Travelling alone the only hitch is when you are passing security they can be quite rude in speaking and checking your baggage. The boarding hall is a big improvement. Costs of things are quite expensive but decor in departure is quite nice. I'd rate departure poor. Arrival a disaster. As soon as you get off the plane you smell mouldy carpets/ walls . They have less immigration counters and really long lines: why cant they open more immigration counters for quick passenger flow: Just before getting out of the airport they have a taxi stand that blocks the exit. Hence passenger commotion as people with trolleys waiting in the taxi queue block the people want to exit the airport. They should move this taxi booth to another location and also have more options for pre paid taxi booths. The last thing you need when you arrive from a long flight is wait at a taxi booth for 30 mins. I'd rate arrival poor.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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