Mumbai Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 262 reviews
4/10
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2/10

Mumbai Airport customer review

(United Kingdom)

Was at Chhatrapati Shivaji recently and shocked by the state of the place. I understand they are building a new terminal so this can't come quick enough. I was in transit with Jet Airways and found the experience painful. The extensive queues are extremely long and the security checking inconsistent. We found that duty free was being confiscated at random. Some people getting through with liquids galore. In some cases they were even confiscating dry products. What then shocked me is the fact that the airport operates like some seedy back alley part of Mumbai. Being a smoker I asked official staff where to smoke and was first pointed to the toilet. Confused I then asked another member of staff and was further escorted to a janitor's closet where the janitor was waiting and said: "five dollar you smoke here" - in a storage cupboard! Not convinced I then asked somebody else and was pointed to the restaurant likewise where they are charging passengers to smoke illicitly in a storage room. I refused of course. BOM is a non smoking airport no matter what they tell you or where they lead you. At one point paying for duty free took 15 minutes no reason just lots of paper work fiddling around with my documents and so on. It was all very suspicious. Finally we ordered some KFC at the counter having contracted Delhi Belly on the outward journey - thinking that deep fried chicken would be the most sanitary option. While we waited for food an 8 inch long rat jumped onto the counter chased by a member of staff - ran along the counter over the cash desk and up a wall. This was much to the amusement of the staff who gladly went on serving food without even washing their hands. In summary BOM is not a good option for transiting which is a shame since India now boasts a couple of good airlines offering attractive transit deals. I will be avoiding them personally.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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3/10

Mumbai Airport customer review

(United Kingdom)

As a frequent user of the Mumbai Airport I agree with the general comments here. As with things in India it just needs someone with a brain to sort it out. If you are in the BA club lounge stay there. The outside bars/food are overpriced. If you are a smoker go to the Celebrations bar but they will make you buy a drink first (beer £7!). How is this bar allowed given that it is a no smoking airport! Never let your credit card out of your sight as a few passengers were complaining about misuse on their prior visits. The duty-free shops are bland with US$ prices: no Indian whisky. Presumably Indian whisky is considered too downmarket! As for the repeated robotic security checks just grin and bear it: you need those stamps on your luggage tag ! As many flights leave 0230ish I found the frequent roundup by airline staff useful especially as I was nodding off. Lastly can anyone clarify if this 'no re-entry within 2 months' tourist visa rule is actually enforced?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Mumbai Airport customer review

(Thailand)

Transit through Mumbai is a nightmare flying from Heathrow to Bangkok via Mumbai with 2 young children. We queued nearly 3 hours to clear security control only to find that they had 3 x- ray machines for all transit passengers. Staff rude and unhelpful to a point that they were joking at the discomfort of the passengers. I will never fly through Mumbai again and would advise others to avoid as well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Mumbai Airport customer review

(United Kingdom)

I have visited Mumbai once as a visitor to India and twice in transit the transits being in the past week. Another planned visit as a tourist to India has now been cancelled for ever. My experience last weekend and 4 weeks prior to that have made me make that decision. After being well and truly frisked at Bangkok I arrived at Mumbai expecting security to be almost nil for transit passengers. How wrong. Not only was it a very slow and "thorough(?)" process it was carried out by the most rude and ignorant people I have had the misfortune to meet at any airport in the world. Not only that but about 5 other checks on boarding pass and passport before being allowed on the plane again by rude and uncaring people. Complete and utter overkill and seemingly designed to deter people from air travel - has certainly deterred me from ever travelling to or via Mumbai ever again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Mumbai Airport customer review

(Canada)

Worst airport experience ever! Even though we were just transit passengers who in other airports would have been pre-cleared hundreds of us waited for over two hours to go through security again. Hall was hot and crowded and arguments broke out periodically among passengers and staff. The security staff were rumored to be executing an intentional work slow-down. Indeed they seemed to have smirks on their faces and worked excruciatingly slowly even though old ladies in wheelchairs were clearly suffering from the wait. Everybody was crowding trying to maintain their place. People were videoing the commotion with their cellphones and cameras. Those who complained were simply smiled at. Their attitudes and the overall commotion made me fear corruption and theft of my laptop or iPhone and I teamed with another passenger to watch each others' stuff through security. I never thought I would feel that way in the secure zone of an airport. Flight was delayed two hours to wait for the transit passengers to go through security. We left on a shuttle bus into the same zone we had just come from. Worth paying extra to avoid this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Mumbai Airport customer review

(Australia)

I rate my departure from Mumbai airport a few days ago as the worst I have experienced for departure queues and security queues. As I was checking in with SQ business class I thought that arriving 2 hrs before the flight would be more than sufficient time - but I needed nearly all of that time to get through the queues for departure. Long queues at the entry doors to the terminal for documentation checks with no concept of "queuing" for many people. An even longer queue for the security/carry on baggage x-ray. Disorganised and not able to cope with the volume of departing passengers. Once in the transit/departure area this seemed to have been recently upgraded with reasonable shops and facilities. The only Star Alliance lounge was Lufthansa and again this was too small to cope with the number of passengers. Definitely allow for additional time to navigate the traffic to the airport and for the very slow and tedious departure processing to be able to make your flight on time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Mumbai Airport customer review

(Hong Kong)

The most annoying airport I have yet to find to transit through and catch a connecting flight. Normally two hours would easily be enough time to disembark one plane and be at the gate ready to board the next. Not at Mumbai. First you are made to wait with other passengers who have just disembarked your plane in a loud crowded immigration hall. You are then led upstairs and along corridors to transit security. Yes you have to go through security again. So they need to check your ticket. Then men and women are divided into separate queues from where couples can't even see each other. In these queues people are stressed and often looking to push ahead of you. As well as this if you are in the male queue you cannot see the end of the queue as it goes around a corner so you have no idea how long it will all take. The security queue took well over an hour to pass through on both times I had the misfortune to enter it and both times I only just made my connecting flight. Furthermore the security officials make it their job to frisk everyone whether you set the scanner off or not and go through a tedious process of stamping a label you have to attach to your bag and your boarding pass to show you have been through security. After showing your boarding pass and passport to the airline officials at the gate you can then be stopped by further security personnel on the way to the plane who wish to check your documents again just to see if you have been through security or not. So tedious. I will never transit through Mumbai ever again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Mumbai Airport customer review

(United Kingdom)

Has to be the worst airport I have visited regards organization of passengers through security cleanliness and general lack of expertise. Organization of passengers through security or the lack of any order is quite scary intimidating and dangerous as crowds push and people are shouting to make progress.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Mumbai Airport customer review

(Singapore)

I flew out of Mumbai to Singapore on Dec 18th. Pleasantly surprised to find a huge improvement. Entrance to the airport and check-in were a breeze at 9 pm (for my 2330 departure). Immigration took 5 minutes and security about 10. The lounges are all new and the Oberoi Clipper lounge was pretty comfortable with a nice recliner chair w-fi and decent service. There were drinks and a light meal on offer though the food could be improved a bit. Swanky new duty free shops half a dozen new restaurants and bars two massage spas and a general spruce up have changed the place beyond recognition. I suspect that things get busier later on when most flights depart but then I make a conscious effort to fly out of Indian airports during non peak hours. There are an increasing number of flight options that avoid the midnight - 4 am peak slot and I strongly recommend them.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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3/10

Mumbai Airport customer review

(Kazakhstan)

Arrival into Mumbai was fine went through to baggage claim fairly easy. However leaving is another matter. Very long lines at immigration took over 90 minutes from the beginning of the queue to the chap on the desk. Security after that is a nightmare taking forever to go through. After that there is not much in the way of duty free shops and the ones that are there are very expensive. There are a few bars which are not overly expensive but they give good service and are a happy retreat from the crowds. Overall not the worst airport in the world but very crowded to immigration so this needs to be factored into your flight departure.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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