Mumbai Airport

Not Verified |  The coach service was horrendous. It takes longer to transit from one terminal to another than flying in to Mumbai. Possibly the airport operator wants the passengers to take Taxis Hope someone will notice and provide sufficient buses or some inter-terminal train to make it fast & smooth.

✅ Trip Verified | This is my third visit since 2022, and if I could give 0 stars I would. This Airport boasts a world class facility but unfortunately, is literally like a hub of scam, systematic loot, and fleecing of passengers. Free Wi-Fi is a scam - they have made accessing Wi-Fi deliberately difficult by requiring PIN and Phone Number only because of some rules, and at only 45 minutes, following which travelers need to pay for a Wi-Fi Pack that lasts for 1-7 days. This is deliberate inconvenience to international passengers. Honestly, the Adani Group is getting a Return on its investment by such kind of pathetic service. Shame on them. They’re not world class operations, they’re third class. Furthermore, for security, personnel ask to remove charging cables and adapters, considering that just laptops and iPads are not sufficient enough. Even Chicago Airport is better when it comes to basic facilities. At the same time, Customs lines are long, baggage claim is a time consuming task, Terminal cleanliness on the outside is horrible because of broken wall times at the elevators upon exit, stray animals, defaced walls with Paan, and of course, no proper ventilation even in winter. The poor A/C settings makes the airport feels like a sweatshop.

Not Verified | The wheelchair assistance at Mumbai Airport was exceptional. From the moment my parents landed on an early morning flight, they received excellent support through immigration and luggage collection, ensuring a smooth and hassle-free process. A special thanks to the young gentleman (whose name I unfortunately can't recall) for his kind assurance and attentive care. Truly appreciated the respectful and seamless experience. Highly recommend their service!

✅ Trip Verified | Mumbai Airport never fails to impress me from the dedicated drop off options or the overall efficiency. It is my favourite major airport to travel from. I am more impressed with arrival facilities but even departure is as good as it gets. Only fundamental issue is its very overcrowded.

✅ Trip Verified | The staff is probably overworked. The sentry / security at the gates are rude. At the security area they speak to you rudely asking you to remove your watches, put your bags in separate bags etc. I think a lesson in speaking politely is needed. We understand you deal with an immense load of people but this is hospitality sector.

✅ Trip Verified | Do not transit at this airport. The security people at transit who were doing nothing when was was escorted to transit as nobody else was stupid enough to transit in this place. As instructed no batteries were in hold luggage but in my carry on none of them connected and all uncharged. They went through my entire bag and stole several vapes which I need to continue to stop smoking. They said I couldn’t bring them into India. I wasn’t entering India! They then said three rechargeable batteries were for vapes and confiscated the lot. They even tried to steal my CPAP medical machine. Only when the Vistara ground staff translated my medical note do they return it. Thieves all of them and there were 3. I have never faced this at any other airport in the world. Never going back to India

Not Verified | By far the worst experience ever. I have never seen and airport weighting bags and specially handbags by the gram. When i said this to the person who did my check in, his answer was: 'we follow the rules'. If you want to follow rules, be regular, not only where you can exploit foreigners.

Not Verified | Chatrapati Shivaji Airport’s T2 terminal is absolutely the worst airport terminal I have ever visited and I have been to many global airports. The digital sign boards are broken with many having paper stuck on it for instructions. The transfer from international to domestic terminals is an excruciatingly painful process with no signs or helpful people telling you how to do this. The worst thing is you have to come out of the international terminal, and take a bus or taxi to the domestic terminal, which you would need to do under extreme eye watering pollution. No worthwhile airport in the world does this - terminal transfers are easy and comfortable. Other people’s comments on rude behavior of staff and immigration officers is spot on. There is no “how may I help you” counter. Never again will I fly to this airport.

✅ Trip Verified |  We travelled via Air India on and are a frequent flier via Mumbai usually with no issues. A recent return from Bangkok to Bangalore via Mumbai had a slight issue wherein there was a delaying the primary flight, and we had some unforeseen delay on top of that. We didn't find the right exit terminal quick enough. Inspite of a heated discussion that took place between my family and few of the official, they did their best in the given circumstances. They sent a staff to expedite our transfer they kept said staff updated via walkie about how and where to go. And the staff also ensured we reached with all of our belongings intact. Kudos to that.

Not Verified | I lost my wallet with all my credit & debit cards, license, job ID plus cash at Mumbai international airport, I never thought to get it back. During our boarding to our connected flight to TRV, Air India staff provided lost and found number, we called 1st day, they told us to call back next day and next day we called they found the wallet with all our ID's plus cash. They wanted to get the wallet in person with copy of our passport and boarding pass. we authorized our cousin who live in Mumbai to collect the wallet. They sealed our wallet in a box very secure. We feel very proud of the lost and found department at the airport. Great service.