One of the reasons why I chose to fly through Moscow was the fact that they have a brand new airport terminal dedicated to Aeroflot and Skyteam. This fact was advertised in the media was clearly visible in my reservations as well as the ticket. So you can imagine my horror when I saw the plane taxing to the "older" terminal now called "F". The older terminal has not changed and all passengers from Bangkok including me were hauled to the ominous transfer desk that could fit maximum 2 adults. two very angry Aeroflot staff yelling destinations and not names on some transfer passengers who might lose their connections. Total chaos... passengers being barked upon. The destinations were announced by the staff in a very very heavy accent that made it incomprehensible. Security awful with "take off everything including shoes" every single passengers treated like cattle. The same is at the return flight from Prague to Moscow where the flight again stopped at gate F. My staff (3 pax) flew a couple of days earlier and lost their last connection. Left for 5 hours with no assistance no information and the took them to a substandard hotel and no food. When asking why was the flight delayed they were sent to a corner like some unruly kids. I wanted to give this destination a try but seems that the management and staff will never get the point of having customer relations. I will never use Moscow again even when all destinations will be using the new terminal. The problem is not in a sparkling new building but in the sad people who work there and treat everyone like a criminal. What an utter change when I flew in from Prague... from smiles and stress free travel to a pit of hell.