Moscow Sheremetyevo Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 137 reviews
4/10
No Skytrax Rating
Sort Reviews by :
Show
2/10

Moscow Sheremetyevo Airport customer review

(Ukraine)

My last week arrival at SVO was a horror story about what they call "transit between terminals". This needs to be explained here to fellow travelers who need to get to from or via this place safely and on time. The airport now consists of the three buildings. The first building consists of the terminals DEF and Aeroexpress train station. All these form a single building. They are connected between themselves both land side and airside. Terminals B and C are around 5 km from this place are close to each other with no connection between buildings. The gentleman whose report below tells that he was charged by taxi driver a horrible sum of money for the ride between D and F doesn't tell that in fact he had been driven between the two doors of the same building. The different story is the rest of the airport. Aeroflot now has own and codeshared flights operating from terminals C D E F. The terminals B and C are distant and not connected anyhow to the main D/E/F/Rail building. There is no organized transportation for transit passengers to and from B or C. It is your own risk to get to and from there. The only landside options are city bus light shuttle bus and taxi. City bus can be very crowded and cost 1USD light bus is infrequent and costs 2 usd and taxi are the horrible scam after which you will be lucky just to be overcharged. The standard taxi rate between main D/e/f/rail building and buildings C or B is usd 20. Don't pay more! Ask your friends to pick you up. If you go on connecting codeshared flight sold by Aeroflot and arriving in terminal C you're still not eligible for any free airside transportation between terminals just because it doesn't exist. Don't believe if they tell you it does. When Aeroflot tell you that they are responsible for your "transportation" only between terminals D/E/F it means that you don't actually leave the building and you "transport" yourself by walk. The only exception to the rule is airside "train to plane" service which carries passengers arriving to the airport by train. You can clear security at terminal E and then you are transported airside to the terminals C and B for free. Then after disembarkation from the bus you go landside and then again clear security for your departing flight at terminal B or C. The service is confusing infrequent and only works one way. Only actually departing passengers with tickets documents and boarding passes can go. No opposite direction! SVO is the only airport in the world that doesn't carry passengers between terminals.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Moscow Sheremetyevo Airport customer review

(United Kingdom)

I flew to Bangkok from Heathrow with Aeroflot stopping over at SVO. After landing at SVO it only took about 10-15 minutes to get through passport control and into the terminal. Made the long walk through connecting terminals and found the Irish bar and sat in there until catching my flight to BKK. On the return trip I had a longer stop in SVO of about 4 hours but passport control was pretty quick and then it was just a case of walking between the terminals until I found screens which were displaying information about my flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Moscow Sheremetyevo Airport customer review

(United Kingdom)

Arrived at Terminal F at 5:00am and had to go to Terminal D for an Internal / Domestic flight. The usual crowd of Taxi drivers were at the arrivals hall. One followed me up to the next tier and showed me his 'official' taxi card and prices. He drove me the 1km to terminal D at a cost of 2800 Roubles (£60) in his dirty very 'unofficial' car. Russia - where are your police and Airport security?? Why do we have to put up with scum like this at an International Airport. It is fairly obvious that tired and disorientated travellers are in need of getting to connecting flights in a hurry without the need or embarrassment of being ripped off! I visited Russia on business and am sad to say I wouldn't hurry back here! Very Disappointed!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Moscow Sheremetyevo Airport customer review

(Belgium)

Arrived from Brussels in terminal E and had to transfer to terminal F for my flight to Beijing. Official at transfer desk helped quickly and signposting in the airport was adequate enough to find my way. Waiting time of 3 hours was not unpleasant could spend it for the greater part in an Irish pub talking to other waiting passengers. Seating at the gate not sufficient. On the return trip the transfer to other terminal took a bit longer to insufficient security staff but again after this procedure I was friendly shown the way to the correct gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Moscow Sheremetyevo Airport customer review

(Ukraine)

Yesterday I used SVO for arrival and departure. Terminal F inbound terminal C outbound. SVO is hit and miss place. Terminal F is an outdated and strangely laid out facility. However it didn;t took more than 15 minutes to pass immigration and then to collect bags that had already been on the belt. Then arrivals hall with usual taxi scam. Then easy to find train station with nice food facilities and free wifi coverage. The only minus is unclear sugnage. Walks are reasonably long. Outbound arrived to the airport by train coming to /terminal E. Transfer to terminal C was done by intercity type coach running every 30 minutes around the whole airport including its most remote places. Absence of tunnels under runways located between terminals E/D/F on one side and B/C on another side makes this ride 25 minutes long so should you need to arrive by train and to leave from terminals B or C allow some 60 extra minutes for this transfer. At terminal C security search was a breeze check in was done online immigration lines long but managed to catch my plane as the terminal is really small. Again free wifi but airside facilities are very poor with nothing to do uninspiring duty free and overpriced food options of very average quality. Staff unsmiling but not rude nothing really unpleasant. This airport is ok when you know what to do and where to go. For first time visitors it must be unbearable and very confusing.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Moscow Sheremetyevo Airport customer review

(South Korea)

I found my experience to be exceptionally good. Arrived at Terminal F to a Soviet-looking hallway immigration and baggage claim took no more than 30 minutes. I had decided to stay a night in Moscow and leave the next morning for Paris so check-in at Terminal D which was just as quick. On the way back I was transferring in Terminal D and again no problem. It's far from the best airport range duty free subpar and restaurants overcharging.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Moscow Sheremetyevo Airport customer review

(Netherlands)

Terrible airport for transfer passengers. On our flight from Bangkok to Amsterdam we changed flights at Sheremetyevo. There is practically no information for transfer passengers. The monitors only informed about coming flights for the next 30 minutes and had information on them which was two hours old! Eventually we were supposed to change terminals from F (where we arrived) to E (where we would depart). The terminals are connected with a corridor but there is no signposting at all! The only information we were given is that we need to go to the 3rd floor where Terminal E would be but we had no idea that Terminal F was on the 2nd floor because it is not told anywhere! Apart from bad information and signposting the lack of English does not make it any easier for non-Russian passengers. Furthermore the restaurants and cafes at the airport are very expensive but most of them do accept euros/dollars which is handy for transfer passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Moscow Sheremetyevo Airport customer review

(Thailand)

One of the reasons why I chose to fly through Moscow was the fact that they have a brand new airport terminal dedicated to Aeroflot and Skyteam. This fact was advertised in the media was clearly visible in my reservations as well as the ticket. So you can imagine my horror when I saw the plane taxing to the "older" terminal now called "F". The older terminal has not changed and all passengers from Bangkok including me were hauled to the ominous transfer desk that could fit maximum 2 adults. two very angry Aeroflot staff yelling destinations and not names on some transfer passengers who might lose their connections. Total chaos... passengers being barked upon. The destinations were announced by the staff in a very very heavy accent that made it incomprehensible. Security awful with "take off everything including shoes" every single passengers treated like cattle. The same is at the return flight from Prague to Moscow where the flight again stopped at gate F. My staff (3 pax) flew a couple of days earlier and lost their last connection. Left for 5 hours with no assistance no information and the took them to a substandard hotel and no food. When asking why was the flight delayed they were sent to a corner like some unruly kids. I wanted to give this destination a try but seems that the management and staff will never get the point of having customer relations. I will never use Moscow again even when all destinations will be using the new terminal. The problem is not in a sparkling new building but in the sad people who work there and treat everyone like a criminal. What an utter change when I flew in from Prague... from smiles and stress free travel to a pit of hell.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Moscow Sheremetyevo Airport customer review

(Japan)

My arrival and departure form this airport was a surreal experience which is why this review is so complementary. On arrival from Tokyo Narita the plane was not parked at a gate. As we left the plane I saw someone waiting with a board with my name on it and I was ushered into a car. We drove in silence around the airport arrived at some unmarked gates and I was led into a hotel lounge and told to sit down and relax. There was a bar and food was also available. An immigration officer requested my passport and later came over and returned it to me. My luggage tag was requested and eventually luggage appeared. Friends who were meeting me appeared and we drove into Moscow. This lounge was full of people and I was told that there were four such VIP lounges in the airport. The return trip was equally surreal. Mercedes is the preferred transportation vehicle and we duly arrived at the double doors. This time there was a short walk to the hotel lounge. My e-ticket was somewhere in my luggage but it was never requested. I was told that with this way of passing through the airport one did not need a ticket. A little while later another vehicle took me to the gate. A stern official gave me my boarding pass and wished me a good flight - and I found that had been upgraded. So I found Sheremetyevo a wonderful airport but this clearly depends on the type of invitation you receive to enter Russia.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Moscow Sheremetyevo Airport customer review

(Ukraine)

Arrived in the old terminal F to long walk from the plane around the whole departing area crossing paths with departing passengers going to their gates. Immigration took about 10 minutes to clear. Overall ambience of terminal F wouldn't inspire you. Toilets clean. Going to Aeroexpress train I passed the new terminals e and d. Both looked clean and bright despite construction there and here. Aeroexpress terminal was also clean and good looking with nice food options. The train to the city was clean and on time - but they refuse to accept plastic cards if you buy combined ticket for train and underground. Cash only. So visit ATM first.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no